I applied online. The process took 1 week. I interviewed at Firstsource Solutions (Eugene, OR) in Nov 2015
Interview
Pretty intensive for the pay, include drug test, assessment, typing test, CSR test, pre-screening, then the interview. Some driving around to get things done, there was a sort of recruitment / job fair, but in the end, they didn't ask for too much, perhaps just proof that I worked in the places I did, not sure how far they checked it after my tax info proved that I did work the places I stated.