Customer Success Manager (CSM) applicants have rated the interview process at Coconut Software with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 83.3% positive. This is according to Glassdoor user ratings.
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Four stages:
1-Video chat with talent acquisition - standard interview "get to know you"
2-Interview with two teammates - they take turns asking questions related to the role and your experience
3-Top Grading with Manager and teammate - covering your professional history
4-Case study presentation to the team - Given two case studies that you must present to the team
Overall, this was almost three weeks from the first interview to the last. Team is really nice and everyone was very easy to talk to. Be sure to set some time to prep for all of these advanced stages!
Interview questions [1]
Question 1
Tell me about a challenging scenario with a customer?
What is your book of business like?
What would your last manager rate you (on a scale of 1-10)?