I applied online. The process took 5 days. I interviewed at Capital One (Frisco, TX) in Jun 2025
Interview
Very quick 5 minute phone call asking basic questions on why you chose the company and what qualifies you. Pretty easy to answer and doesn't need previous work knowledge. The recruiter seemed like they were ready to get the call over with.
Interview process was not bad. 3 total interviews including recruiter call. I did two zoom interviews with the hiring manager and another manager from a different Cafe. It was a little unorganized.
Interview questions [1]
Question 1
What customer service skills will you use to enhance the team.
I applied online. The process took 4 weeks. I interviewed at Capital One (Cincinnati, OH) in Sep 2025
Interview
Process started with a recruiter interview then an interview with the hiring manager at the actual location. Followed by a back-to-back interview with two different regional hiring managers. The behavioral question did not really line up to the job description, in my opinion. The interview process is very long and I was disappointing to go through the lengthy process and not get a follow-up. I reached out to the recruiter over a week later and asked for an update just for them to send a moving forward with other candidates email days later. The process took over a month.
Interview questions [1]
Question 1
What was a time you had an obstacle and turned it into a positive?