I applied through an employee referral. The process took 2 months. I interviewed at Capital One (Toronto, ON) in Jun 2014
Interview
The interview process started with verbal and numerical reasoning tests. After successfully passing them, I had a phone interview with a recruiter. My recruiter didn't ask me any technical/case questions on the phone. After passing the phone interview, I was invited to the first round interviews at their office where I had 1 behavioural and 1 case interview. My behavioural wasn't difficult at all or too much different from a usual interview of that type. It's just that the interviewer (another recruiter) asked me 2-3 follow-up questions every time I answered her questions to get a little bit more details which is fine if you are telling a true story. The recruiter was incredibly nice. The second part was a case interview with a manager. Again, he was very helpful, didn't put any pressure at all and was very collaborative encouraging a lot of questions. The case has little to do with consulting case interviews - Capital One doesn't seem to care much about HOW you present but more about WHAT you are saying and how you can solve the problem. I describe the case I had in a separate section. Overall, I really enjoyed the interviews; they are not scary at all. I was invited to the second round interviews but turned it down as I received an offer from another bank.
Interview questions [1]
Question 1
Case – Capital One in the US contemplates the idea of installing more ATMs (next questions come one at a time):
a. Discuss profit drivers for an ATM
b. Assess viability of putting an ATM in a branch that currently doesn't have one
You are then given some data
i. Revenue = $3/customers
ii. 20% are non-customers (have their cards emitted by some other bank, not Capital One)
iii. Cost of connecting to network = $0.1/transaction
iv. Renting an ATM = $5000
v. Question -> how many customers you need to use your ATM in order for it to break even; what is the total profit
You are now supposed to put it together in one equation and solve (I might have missed 1-2 variables)
c. What should be the proportion of customers to non-customers for am ATM to make the same profit as before, if installed in the public place? You are given a few other costs, such as cost of renting a space; some variables from the previous question still apply.
d. Draw a curve that shows the relationships between % of transactions made by non-customers (y-axis) and a total number of transactions made in one ATM (x-axis).
3 rounds of interviews, technical round focused on domain of expertise. Then there was a case study round. Interviewer was interested in execution of clear thoughts on data along with written codes.
I was referred so first a game like assessment that tested basically middle school algebra skills. Then a business case power day with three different interviewers, two of them were analytical and one was product
R1 was VJT, which was fairly simple. R2 was a screening case study, and lastly a Powerday. Powerday was grueling and cases were math heavy (bank related as well). Would recommend the process.
Interview questions [1]
Question 1
They gave a product and asked for multiple ways to improve it.