I applied online. The process took 4 weeks. I interviewed at CIBC (Montreal, QC) in Jan 2016
Interview
1 personal interview ,hiring manager calls you and asks typical questions like whats your ambition? why you want to work for CIBC? Where do you see yourself 5 years down the lane?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc