I applied online. The process took 2 weeks. I interviewed at CDW (Chicago, IL) in Jan 2017
Interview
I applied online and was contacted by a recruiter the next day for a phone screening in March of 2016. Because they had set training dates and segments that didn't work for my schedule/needs, I didn't get to an in person interview for 10 months. My in person interview was in January 2017 and was offered the position a few days later. The interview is STAR heavy, and asks questions about your background. They also want to know why CDW and if you see yourself being with them for the long term.
Interview questions [1]
Question 1
Tell me about a time a customer asked you about a product you knew nothing about. How did you handle that in order to get the sale?
Simple and relaxed. Show dedication, persistence and willing to do what it takes to learn and grow your book. Willing to come into office. No prior IT experience needed. Three separate interviews completed.
The interview process was a 3 stage process. 1st - Phone screening with the recruitment agency, 2nd - Phone interview with CDW’s HR, 3rd - Zoom/office interview in person with CDW HR + Director.
Overall 1st screening interview was pretty straight forward and was informed that I would be processed to the next stage and a member of CDW would be in contact next week to arrange a interview. Guess what? A week has passed and no update from recruitment agency or CDW. I’ve sent a email for a update and if the position is still vacant or not? Which is currently pending.
The delayed response with lack of communication and update is a red flag for me as CDW is meant to be a IT Solution company that’s able to quickly problem solve, you would assume organisations skills would be prioritised accordingly. Especially when hiring a positional new candidate.
Hiring process was meant to be a 3 stage interview, 1st interview - outsource hiring firm, quick 30 mins call, 2nd interview - Hiring Manager + Member of Team, 3rd Hiring Manager plus Director.
Passed the 1st interview with ease, was informed immediately that I have passed the 1st screening and a member of CDW will call the next following week. Guess what? The week has passed and I resent a email for a update in regards to the position and if still vacant, currently waiting for a reply from the outsourced hiring company but the entire process seems to be delayed with lack of communication with candidate. Which is a major red flag as you would assume a IT Solution company would be more prompt in both communication and process.
