CDW Reviews

Updated Aug 2, 2021

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Found 1,571 of over 2,668 reviews

3.6
65%
Recommend to a Friend
93%
Approve of CEO
CDW CEO Christine Leahy
Christine Leahy
34 Ratings
Pros
  • "a Healthy Work/Life balance is stressed(in 199 reviews)

  • "Great place to learn and start a sales career(in 103 reviews)

  • Cons
  • "Base salary for certain positions is less than average(in 103 reviews)

  • "not enough exposure to different Account Managers unless you go looking for it(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 8 years

      Vendor Engagement Manager

      Jul 12, 2021 - Vendor Engagement Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Community. People work to be part of and contribute to their communities. Company culture and values. I feel respected and valued for what I bring to the CDW. Inspired To Work Smarter, Employees' opinions matter.

      Cons

      Delayed decision making. Quality Control and processes.

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    2. 4.0
      Current Employee

      Good Company

      Jul 30, 2021 - Account Manager in Etobicoke, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - good career starter - good team and management - competitive atmosphere

      Cons

      - sales process isnt always smooth - rely heavily on co workers (good and bad)

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    3. 1.0
      Former Employee, more than 1 year

      Telemarketing Firm, Avoid at all Costs

      May 30, 2021 - Account Manager in Etobicoke, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free food from vendors during lunch and learns

      Cons

      As a salesperson expect to be asked to make minimum 60 cold calls a day like a telemarketing firm. In Canada you will be working for 32.5k base, unlimited commission. However you will have little to no support from your managers in making sales. 50% of the 18 sales reps hired at the same time as me ended up quitting within 6 months and 90% leaving within 2 years. The academy or training managers would tap your desk to encourage you to make cold calls and even force the headset onto your head or shake your chair. They often take you into 1:1s during training where they tell new employees they "will not make it" unless they work overtime for no pay. The hours are 8am to 5pm but you will be asked why you are leaving at 5pm during training. In Canada you must swipe in everyday at 8am and ensure you are not late, there is no honor system. Your lunch hour is taken by vendor lunch and learns, where you listen to endless sales pitches from vendors who pay CDW to be there and take up your lunch hour. I highly recommend you avoid this company unless you need 1 to 1.5 years of experience before moving on.

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      2 people found this review helpful

      CDW Response

      Manager, Talent Acquisition

      Thank you for taking the time to provide feedback on your experience. We assure you it does not reflect CDW’s values or corporate culture and take any claims not in line with The CDW Way very seriously. We would like to know more details about your situation, so we can look into this further. I encourage you to contact us via one of the following options: a. CDW Ethics and Compliance Office directly by calling (847) 419-6160 b. Ethics Helpline at (877) 723-9929 or c. Coworker Relations, Sr. Manager Keith Arnold at (312) 547-3028

    4. 3.0
      Former Employee, less than 1 year

      Hardwork, slow start, long term project for workaholics

      Feb 24, 2021 - Account Representative in Etobicoke, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good culture - Commission scales with achievement and tenure - High earning potential - Good training - The start of this job is like chewing glass everyday for two years. If you can get over the hump, there's greener pastures (ie loads of money) on the other side.

      Cons

      - Work life balance; if you want to truly see success you need to put in 12 hour days and grind really hard throughout the day. This job will probably take over your life. - Unrealistic expectations, your targets scale each month based on your growth and previous years earning with that account. If that account made a huge purchase last year but buys nothing this year, good chance you won't make target (some commission clips are based on achieving target instead of gross profit percentage) - Benefits are pretty average. - Start at 8:00am, unpaid lunch. - They schedule constant trainings that clog up your precious time to reply to customer requests/call blocks (lots of them are super useless) - First class to get trained remotely, this job would be difficult in an office environment, but they haven't set up appropriate resources for new candidates working remotely. Extremely difficult to navigate the endless always changing processes without a team, or manager that can answer questions quickly throughout the day. Instead having to send emails constantly, waiting for replies before being able to get back to customers and managing that in an inbox was a nightmare.

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      3 people found this review helpful
    5. 3.0
      Current Employee, more than 5 years

      Salary

      Jul 24, 2021 - Account Supervisor in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They Have some great perks

      Cons

      Very long hours and under staffed

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    6. 5.0
      Current Employee, less than 1 year

      Amazing experience so far.

      Jun 21, 2021 - Business Analyst in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, supportive management, allot employees focused projects.

      Cons

      Behind industry of few key segments.

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    7. 4.0
      Former Employee, more than 1 year

      CDW review

      Jun 24, 2021 - Account Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      uncapped commission and spiffs, benefits, dynamic environment, opportunity for advancement

      Cons

      heavy workload, below competitive salary

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    8. 5.0
      Current Employee, more than 10 years

      15 years well spent

      Jun 4, 2021 - Senior Organizational Capability Advisor in Etobicoke, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great community like environment / Opportunities to make a difference / Great vision and mission

      Cons

      Growth is so fast at times it can feel like you get lost in the community

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    9. 5.0
      Current Employee, less than 1 year

      Awesome Company and People

      May 3, 2021 - Product Specialist in Etobicoke, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Hiring process was great, Faiz was very on the ball and always kept me looped in throughout the process. The PPM team is led by Dan who is probably the best director I've have the opportunity to work with so far. A great group of people who all want to support each other and work to strengthen the team overall. Work life balance is great, very excited to grow my career with CDW.

      Cons

      Nothing negative to say here.

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    10. 1.0
      Former Employee

      Ethics and Integrity Suck/Worst place to work in Canada

      Jan 2, 2021 - Sales in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      We get food, but you only got 20mins to use the coupon...

      Cons

      This place is toxic. If you want to work in a hostile environment, this place is for you. Managers are literally failed sales people who couldn't make it. They can't manage nor can they provide motivation for team members, they themselves don't know what's going on. The blind can only lead the blind for so long. Do not question management. Do not go to HR, and definitely don't go to the CDW Ethics and Compliance office/dept... CDW Ethics office is basically the life line so they don't get brought up on human rights violations or lawsuits. I've seen great employee's be bullied out of CDW for making harassment claims, bullying, exclusion, favoritism, sexual misconduct, reprisal is very real at CDW. They literally make stuff up and ignore their own "CDW way". Their promises fall on deaf ears, they talk about integration, innovation, leadership.....It's all smoke in mirrors. They sold us on the glamour and glitz, it's far from that. Rampant drug use in all departments. Everyone knows...it's no secret. Probably the worst work environment in terms of managers, training, professionalism, and job growth compared to other places I've worked. This company does not value hard working employees. If your desperate and it's all you have as an option well all I have to say is get to training first, scavengers don't leave much for other training classes. At least the food is free and non taxable.....or is it....

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      2 people found this review helpful

      CDW Response

      Manager, Talent Acquisition

      The comments in this post are inconsistent with CDW’s values and corporate culture and we sincerely regret that you have this point of view. CDW takes any such claims very seriously and we would like to know more details about your situation so we can look into this further. In order to maintain your confidentiality, we encourage you to contact CDW’s Ethics Helpline at (877) 723-9929 or CDW.ethicspoint.com. The Ethics Helpline is operated by an independent third-party and is available 24 hours a day, 365 days a year for confidential reports of suspected violations of our Code of Conduct, CDW policies or laws. Those contacting the Ethics Helpline may also remain anonymous if they wish. All matters raised through the Ethics Helpline are thoroughly investigated and objectively reviewed.

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