It was a general discussion and introduction followed by question answers. There were about 7 questions they ask you to answer with examples either from your previous work experience or from your wild imagination.
I applied online. The process took 2 days. I interviewed at Aviva in Mar 2025
Interview
2 interviewers in the call. They ask some general questions a bit about your background and what you're interested in. Then they do a role play of a call and you have to pretend to help someone take out money from their pension. Then they ask 7 strength-based questions.
Whether you get the job or not, they give you feedback.
Unfortunately, despite knowing about my ADHD & dyslexia, the feedback was centred around that. So, despite saying on the job page that they accommodate for those kinds of things, they do not.
Also to point out, the feedback shows that they want you to be very good at the job (specifically calling customers) from the beginning. However, it was pointed out in the interview that I didn't need to be perfect at that as they provide 8-12 weeks of training around this. So, therefore, feels a bit contradicting.
Interview questions [3]
Question 1
When have you changed the way you have done something based on feedback from a customer or colleague?
Two-on-one interview over Microsoft Teams. Interview in 3 parts: a chat about the position, role play of a telephone call, formal questions. Seemed nice enough folks, talk of “generous benefits” without being specific.
Interview questions [1]
Question 1
Can you describe a time you saw something you didn’t like, and how you responded
