In the beginning my interview process went very smoothly. I applied online for the position. Several days after applying I received an email to schedule an over the phone interview. I scheduled my interview and right in schedule, my interviewer called me. It was a very basic interview consisting of customer service questions and some more technical questions related to the job. Upon completing the phone interview, I was informed I would be moved on to a video interview with a hiring manager. Second interview was via webcam with a live person. Interview went great. I was informed at the end of the interview I would hear back by the end of the week (it was Wednesday) so at the end of the week I don’t hear anything. After a week of waiting I email HR and asked if I am still being considered. I was emailed back the next day informing me the job was still open and I was still being considered. Another week goes by and still nothing so I send another email. Again, same thing. Emailed back saying job is still open and I am being considered. It has been an additional week since then and still nothing. Overall very disappointing. Why post a job and keep it open for so long? People are wanting to work. I don’t expect to hear back from them. Poor applicant experience in the end.