I applied in-person. The process took 2 days. I interviewed at American Express (Gurgaon, Haryana) in Oct 2013
Interview
Firstly there was a telephonic round wherein general / basic questions where asked such as my hobbies, work and life balance, availability etc. Second round was with the head of Ccsg wherein it was more of scenario based questions one after the other. The interview was a rather long one which lasted around 50/55 mins.
Interview questions [1]
Question 1
If you were to help a customer who is stuck on a boat middle of nowhere, what would be your first thing that you would say to that person.