Spoke in person with local supervisor. Also teleconference with agent mgmt in Phoenix, AZ. Reviewed previous experience, asked why I was looking elsewhere rather than keeping current position. The phone conference part was helpful to them to hear how I interact on the phone, i.e., not seeing the person on the other line (do I talk over them? Am I nervous sight-unseen?) I helps them also assess the quality of my phone voice (without being distracted by my good looks LOL)