I applied through a staffing agency. The process took 1+ week. I interviewed at American Express in Aug 2014
Interview
The interview was quiet relaxed and not realy special. A few questions about my former positions and general questions about the CV, and 2 competency questions which are very common in UK.
Interview questions [1]
Question 1
Describe a situation in which you exeeded costumers experience
I applied online. The process took 3 days. I interviewed at American Express (Gurgaon, Haryana)
Interview
They take 3 rounds of interview for chat profile (non-voice) including, HR, Chat assessment, Ops. You should be confident enough to present yourself at the time of interview. The interview process won't take much longer than 3-4 days.
I applied online. The process took 3 weeks. I interviewed at American Express (Brighton, England) in Sep 2021
Interview
Two step interview process with an initial screening virtual interview and a more in depth interview also virtual.
This was during Covid so may be in person now.
The first interview went through basic job history, reason for applying for the job, notice period and an explanation of the role.
The second interview went through customer service experience and more detailed work history. Also some questions exploring personality and more in depth explanation of the department and job description.
I applied online. The process took 4 weeks. I interviewed at American Express (Brighton, England) in Sep 2019
Interview
Search for vacancy on the Career Website - Online Application, Acceptance E-mail - Telephone Interview, Assessment Centre (Preparation recommended), Job Offer, Criminal Check / Identification check & Proof of Address, Start Date. Happy Days :)