I applied online. The process took 3 days. I interviewed at American Express (Fort Lauderdale, FL) in May 2013
Interview
I applied online via americanexpress.com and took an hour long assessment which has multiple parts based on call scenarios, behavioral questions, and some arithmetic questions. The next day, I received a call to schedule a phone interview for the next day. I had the phone interview with a very pleasant young woman who asked many behavioral and experience based questions. I suggest you study the STAR method and jot down some examples ahead of time to prepare. A few hours after my phone interview, she called me back to schedule a face-to-face interview for the following day. She prepared me on how I should prepare and sent me the STAR method via email. I studied the company, their mission, what they stand for and strive for, and the position itself. They are such a wonderful company that i was very pleased to study about their history. My interview was with the Hiring Manager who asked me different behavioral questions and she was very polite as well. I received an offer right then and there and I was elated! Thank you American Express! I can't wait to be a part of the team. Good luck to all of you applying. Drug/Background/Education/Criminal test are the last step.
Interview questions [1]
Question 1
Tell me about a time when you planned a method or idea and it didn't work out the way you might have expected.
Interview process was very smooth, had a great recruiter to prep me. Did 3 rounds of interviews, the last round was with multiple candidates and hiring managers from Amex. Answering questions and roll playing with different hiring managers as well as being responsive when the hiring managers was going through some job details
Interview questions [1]
Question 1
Tell me a time where I had to make a change into a work setting and how did I adapt and handle that change.
I applied online. I interviewed at American Express (Miami, FL) in Dec 2020
Interview
Had me answer 3 dry video questions, then HR called me asking generic "are you legal" questions, then radio silence for a month only to receive the no thanks email.
I applied online. The process took 6 days. I interviewed at American Express (Salt Lake City, UT) in Jan 2020
Interview
All of their interview questions are situational based, so bring with you a list of your accomplishments to find an answer to their questions. Also plan on providing a copy of your resume and possibly your list of references.
Interview questions [1]
Question 1
Tell me about a time where you were able to exceed a customer's expectations? What were the circumstances and how did you impress them?