I applied online. The process took 5 months. I interviewed at American Airlines (Dallas, TX) in Jan 2015
Interview
I applied for the position in summer 2015, submitted the online interview, and then never heard back until I was invited in January 2016 to a face-to-face interview in DFW. Interview was fairly standard:
1. Presentation and comraderie test: Split interviewees into groups. Each group had to come up with three things we all had in common and a fact unique to each of us and present our findings to the other group(s).
2. Group interview: each asked three questions. The first two were the same for everyone. The last was from a hat and we couldn't read the question until it was our turn.
3. Presentation about AA.
4. One-on-one interview. Mine went well and I received an offer letter right there.
5. Fingerprinting, overhead compartment "reach test," and jumpseat "fit test."
Interview questions [3]
Question 1
You have a difficult passenger on a fight. How do you diffuse the situation?
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.