American Airlines Reviews

Updated Jul 28, 2021

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Found 4,211 of over 4,552 reviews

3.9
75%
Recommend to a Friend
66%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,746 Ratings
Pros
  • "Flight benefits are really great(in 583 reviews)

  • "Travel benefits are good for vacations(in 388 reviews)

  • Cons
  • "Long hours during a stressful period(in 107 reviews)

  • "Some people aren't interested in caring for passengers as much as others(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Wonderful Company

      Feb 11, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The care about you, Doug Parker (CEO) is working hard to make it a better place to work.

      Cons

      Difficult schedules can upend personal life— have to be ready for that.

      Continue reading
      2 people found this review helpful
    2. 5.0
      Current Employee, less than 1 year

      awesome

      Nov 15, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      everything! all is good with them.

      Cons

      none we really get everything

      1 person found this review helpful
    3. 4.0
      Current Employee, less than 1 year

      dddd

      Dec 6, 2020 - Project Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good better good opportunity for beginers

      Cons

      not good for students lot f work

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    4. 3.0
      Current Employee

      Shift supervisor

      Jan 17, 2021 - Shift Supervisor in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not anywhere near what it was years ago. Super difficult job now

      Cons

      Same as pros. Super difficult challenging tiring

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    5. 3.0
      Former Employee

      Review

      Oct 18, 2020 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good flight benefits good health benefits

      Cons

      Schedule is up and down

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    6. 4.0
      Former Employee, more than 10 years

      American airlines

      Dec 2, 2015 - Airline Pilot in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They pay alot is good is a big airline they have good planes they have alot of destinies they are excellent

      Cons

      You have to speak two languages and you need to now alot mathematics to flight the plane and you need to know all of that

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    7. 3.0
      Current Employee, more than 1 year

      Rewarding in most cases

      Nov 15, 2013 - Ramp Agent in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management communicate with employees on the progress of the company

      Cons

      Some lower level supervisors appears to have little or no interest of the staff they supervised

      Continue reading
      1 person found this review helpful
    8. 2.0
      Current Employee

      Rewarding?

      Jul 18, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      flight benefits, medical benefits, dental benefits, flexible, exciting

      Cons

      stressful, ever changing, toxic, no job protection, very few benefits left

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    9. 2.0
      Former Employee

      Not bad

      Aug 31, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good flight benefits and travel perks

      Cons

      terrible starting wage, long hours

      Continue reading
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    10. 4.0
      Current Employee, more than 5 years

      Good, but could be better

      Jul 27, 2021 - Desktop Support Engineer in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits. Competitive salary. Career advancement depending on department. International company with jobs around the world in many different fields.

      Cons

      Nepotism. People are always looking to hire and promote from who they know versus the better qualified candidate. Favoritism. Managers hanging out with employees outside of work. Always hiring their “buddies” instead of a more qualified candidate. Issues are mainly with management from the previous days of old airlines and prior mergers, and people in management roles who shouldn’t be.

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    Viewing 1 - 10 of 4,211 Reviews

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