I applied online. The process took 3 weeks. I interviewed at American Airlines (Fort Worth, TX)
Interview
Had a pretty good experience. Was invited for an interview at Ft Worth facility after I applied online and had a phone interview. It was a group interview with 2 interviewers. We were asked 3-4 questions which they're looking for personal experiences where you gave exception service. After that we took 2 little tests: revise a paragraph, follow printed instructions to respond to a customer complaint letter. After that we were escorted out and told we would be contacted. The interviewers were really friendly and joked around, it was a comfortable environment. I'm still waiting for a response.
P.S. Be genuine, smile
Interview questions [2]
Question 1
Describe a time when you went over and above for a customer?
It was quick, easy situation and behavioral questions. Initially they did group interviews now they do one on one interviews. Maybe be done over the phone since they are located in Dallas Fort Worth, Texas.
Interview questions [1]
Question 1
Tell me about the time that you went above and beyond for a customer
I applied online. I interviewed at American Airlines
Interview
hour interview with managers or leads, i can't remember exactly because interviewed so long ago but I imagine it's not to hard. Just be your self and you got it.
Interview questions [1]
Question 1
Describe a time where you were under pressure to get the job done..how did you handle it?
I applied through a recruiter. The process took 1 week. I interviewed at American Airlines (Tempe, AZ)
Interview
Applied on the company website
Email to confirm if interested in the position
Scheduled phone screening
After passing phone screening moved on to Group F2F
Was contacted the next day and offered position
Need to Pass Background Check, Drug Test before you can start training.
Interview questions [1]
Question 1
Give me a time when you hd to deal with a difficult customer? Explain how you handled it and what was the outcome?