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      Helpline Advisor Interview

      Mar 24, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Acas

      Interview

      Was really good and easy and the managers were so nice to talk to and ask me really good questions and made me feel at ease when answering this Came away feeling really good

      Interview questions [1]

      Question 1

      How I am with customer service
      Answer question

      Other Helpline Advisor interview reviews for Acas

      Helpline Advisor Interview

      Apr 1, 2021
      Anonymous employee
      Newcastle
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Acas (Newcastle) in Mar 2021

      Interview

      Application with behaviour examples and then once that was reviewed it was an interview which was made up of about 4/5 competency questions based on civil service behaviours. There was 2 people interviewing who were very friendly and the interview lasted about 45 mins to an hour. Very laid back and make sure you read the civil service behaviours.

      Interview questions [1]

      Question 1

      They based it on civil service behaviours which you find on application
      Answer question

      Helpline Advisor Interview

      Sep 5, 2017
      Anonymous employee
      Manchester, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Acas (Manchester, England) in May 2017

      Interview

      Seen post on civil service website, filled in the application form. It is quite lengthy, with several questions exploring your skills and experience. 3-4 weeks later, received an email successfully invited for an interview which was the final stage. 3 competency based question, one scenario based questions.

      Interview questions [1]

      Question 1

      All competency based questions, look at the pack you would have downloaded from civil service website.
      Answer question