The interview process was relatively easy, it was just a drawn out process. I applied online, and received a call about a week later, asking me to come in to take a test. The test was basic customer service things, typing, then a simulation of taking calls. Overall, if you have worked customer service before, its not too bad. Then you are scheduled then, (based on your test scores) for an interview (if you pass). I was scheduled for an interview, it was about 2 weeks later. The interview was simple, they ask a lot of questions about customer service, a time you worked customer service and it was stressful...etc. Typical interview questions. They will run a background check, they are very thorough with checking references/previous employers, and there is a mandatory urine drug test.