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      Client Support Specialist Interview

      Mar 4, 2021
      Anonymous employee
      New York, NY

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      Sep 25, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADP (New York, NY) in Feb 2021

      Interview

      The hiring process was thorough, quick, and a tad repetitive with the interview questions. I applied in February, and had 1 phone screening, a follow up comprehensive test/and behavioral assessment via email the same day. Once that was completed I was scheduled for a video interview a few days later with two managers. After the video interview I was scheduled a phone interview with the director of the department 2 days later. It was all very quick and efficient, and everyone was incredibly kind. After the call with the director I was scheduled a call with an employee to ask any questions I had for someone in the actual position, with as much transparency they can offer. This last call was incredibly valuable to the insight of the role. Later in the same day I received an informal call from the recruiter to verbally give me the offer and to explain next steps and to await the formal email offer. I prepared extensively, and made sure to ask tons of questions each time.

      Interview questions [4]

      Question 1

      Explain a time where you had to learn a new process, what was the outcome. / explain a time where the outcome wasn't ideal. (I was asked this in each of the 3 interviews, and made sure to prepare multiple and more thorough answers )
      Answer question

      Question 2

      Explain a time you had to handle an upset guest and the outcome
      Answer question

      Question 3

      Explain why this role when you are over qualified.
      Answer question

      Question 4

      Where do you see yourself in 3 years
      Answer question
      1
      avatar
      ADP response
      5y
      We really appreciate the detailed feedback you have provided about your ADP interview. Happy to hear that you had a wonderful experience with our recruitment team. Welcome to ADP!

      Client Support Specialist Interview

      Oct 16, 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sep 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      Jun 10, 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1