Check out your Company Bowl for anonymous work chats.
Join our dynamic team at Foundever and master essential call center customer service skills! Start your journey by mastering The Art of asking Probing Question with our new Youtube Video. If you're ready to enhance your communication skills and boost your career in customer service, apply now and become a key player in delivering exceptional customer experiences!
Explore Militaru's inspiring journey at Foundever! Discover how we support growth and collaboration, by visiting stories.foundever.com and see how you can be part of our vibrant team!
How can brand leaders utilize AI to drive real-world impact for customers? - that was the topic covered at Web Summit panel discussion "AI and the Future of the Customer Experience" that featured Guillaume Laporte, Chief Digital & AI Officer at Foundever. The panel showcased real-world examples of AI-driven improvements in customer engagement, smarter operational strategies, and personalized experiences can help brands to reinvent CX through people, technology, and data. Joint us and find more about AI and how it can be a very useful tool to deliver exceptional experiences.
Discover how Zach transformed from frontline customer service agent to HR leader in his 10+ years at Foundever, one of the world's leading call center and customer experience companies. Watch the new episode of the Podcast "In The Moment", a podcast for anyone who wants to build a career they truly own.
Join us at Foundever where we celebrate excellence! We're thrilled to announce that we've been recognized with two Comparably Awards: Best Company for Perks & Benefits and Best Company for Work-life Balance. Thank you to all our associates for their hard work and dedication. Together, we're making a difference!
Think you're comforting customers? You might be making things WORSE. This customer service training reveals the crucial difference between empathy and sympathy that separates good call center agents from GREAT ones. Subscribe our Youtube Channel for more customer service skills training that helps you excel in call center careers, ace those job interviews, and become the confident, capable agent customers remember.
During Customer Service Week, we celebrated the incredible talents and dedication of our team! Thank you, every single one of you, for going above and beyond every day to make our customers' experiences exceptional. Your hard work truly makes a difference! #CustomerServiceWeek2025
A new chapter begins at Foundever. Laurent UBERTI, has appointed Chris Halbard as CEO, bringing deep expertise in business transformation and global operations, while Olivier Camino steps into the role of Chief Strategy Officer and Michelle Parks becomes Global COO. This next-generation leadership team is set to unite people, technology and insight, delivering exceptional Customer Experience!
Welcome to the our new Podcast "In The Moment"! Our first guest is Shyla, Morristown's beloved receptionist! From farm life to her perfect fit at Foundever, she shares how spreading positivity creates ripple effects and the moments that proved she'd discovered her workplace community. Stay tuned for more guests and stories that are going to inspire you!
We make great CX simple. Of course, we know simple is rarely easy. So, we invest in creating innovative and human-centric capabilities, designed to deliver competitive advantage for you in the moments that matter. Discover how you can be part of how Foundever creates strong connections their clients at jobs.foundever.com
