phs Group Reviews | Glassdoor.ca

phs Group Reviews

Updated 28 February, 2019
95 reviews

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3.6
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phs Group CEO David Taylor-Smith
David Taylor-Smith
27 Ratings

Employee Reviews

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Pros
  • "well established company, great people, great products, free lunch, dress down Fridays" (in 7 reviews)

  • "Great people, good leadership who care about making a positive change for our Customers" (in 5 reviews)

Cons
  • "Terrible Service - Terrible Customer Service and Terrible Managers" (in 4 reviews)

  • "head office a little cramped & short on parking" (in 3 reviews)

More Pros and Cons

  1. "Excellent!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cleaning Operative in Exeter, England (UK)
    Former Employee - Cleaning Operative in Exeter, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at phs Group full-time (Less than a year)

    Pros

    Good place to work for!

    Cons

    Nothing to tell to be honest!

    Advice to Management

    Just carry on!!

    phs Group Response

    20 Feb, 2019 – Mark - phs team

    Hello, thank you for taking the time to leave us a review. Thank you for your positive comments and glad you feel it's a good place to work. We'll be sure to pass on your advice to our management... More


  2. "Leadership needs reforming"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group full-time

    Pros

    I had a good team

    Cons

    Old style leadership, no investment for people

  3. "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager in Exeter, England (UK)
    Current Employee - Service Manager in Exeter, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    Rewarding
    Enjoyable
    Every Day is different
    Generally a good company to work for

    Cons

    Don't think I have any cons.

    phs Group Response

    22 Feb, 2019 – Mark - phs team

    Hi there! Thanks very much for leaving phs a review. It's great to hear you feel your job is rewarding and enjoyable. In our industry every day certainly is different but that's what keeps it... More


  4. "Very professional. Management under skilled"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Employees are treated very well

    Cons

    Monthly pay and start time

    Advice to Management

    There's a lot of good people employed by yourselves. Job done let them finish work. I regret leaving but I was promised better than I got in my pay slip. You get up at 4am to complete your route you should be paid for the commitment of it. Can't fault the way it's professionally run as a business. Can I come back ??????

    phs Group Response

    22 Feb, 2019 – Mark - phs team

    Hi, thank you for your review. We always hear great things about our people and we love getting that feedback so thank you for raising it! We'll pass your comments onto senior management, they'll be... More


  5. "Phs compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phs Compliance in Inverness, Scotland (UK)
    Current Employee - Phs Compliance in Inverness, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    Company car private use extra days of in Xmas shut down. Left alone tondo the job unless you not hit target. quite easy job not much stress

    Cons

    Tracker on car , 1hr unpaid travel time to jobs,

    phs Group Response

    22 Feb, 2019 – Mark - phs team

    Hi, thanks for taking the time to leave us a review. We appreciate your comments and will ensure we pass them over to the management teams within your business area. Thanks again for your review.


  6. "Despicable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at phs Group full-time (More than 5 years)

    Pros

    -Taking the work van home meant there was no commute

    Cons

    - Pay was very low, not much higher than minimum wage.

    - Pay was always incorrect, any amendments necessary would be added to next month (rather than bacs) which itself would be incorrect.

    - None existent HR/Payroll support.

    - No management structure at branch level

    - Lack of instructions or directions, if you used initiative and it didn't work out well you were ridiculed, if you used initiative and it worked out well it went unnoticed.

    - Cliques form between the workforce, generally speaking drivers/technicians got along well and acted within the best interests of everyone, however office staff only acted in the best interest of themselves, at times creating elaborate and pathetic lies which would be detrimental to the technicians.

    Advice to Management

    The branch I worked at was a disaster it would require completely re-organising.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time

    Pros

    A supportive management team who also care about you as a person

    Cons

    Lots of change going on so a bit hectic but all for the long term benefit

    Advice to Management

    Carry on the great work

    phs Group Response

    18 Dec, 2018 – Mark - phs team

    Hi, thank you for taking the time to leave us a review. We appreciate all feedback. It's great to hear you have supportive management, we love to hear this! There has been change in the business and... More

  8. "A true market leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than 3 years)

    Pros

    The number one in the UK market place, yet manages to retain a true family feel. A great team who care about customers and colleagues in equal measure

    Cons

    We need to ensure our customers understand the breadth of services and capabilities we offer.... We are everywhere and offer a number of award winning services outside of our well known hygiene business

    phs Group Response

    17 Dec, 2018 – Mark - phs team

    Hello, thanks so much for taking the time to leave us a review, we appreciate all feedback we receive. It's great to hear you feel there is a family feel at phs, it's always great to read reviews... More


  9. Helpful (3)

    "Literally the worst company I’ve worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Caerphilly, Wales (UK)
    Current Employee - Management in Caerphilly, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at phs Group full-time (More than 5 years)

    Pros

    None!
    The only good point is that due to awful staff & customer retention they have to make radical changes to survive in the medium/long term future

    Cons

    Service Delivery is non existent.

    Staff are treated appallingly - wages/benefits are poor in comparison to other companies.

    Customers are ignored and often lied to with a total lack of transparency over contract terms, pricing structure (huge variances across the same product lines) & service delivery (or lack of)

    Cliquey old boys club approach to management and interdepartmental relations.

    Advice to Management

    You’re clearly in the wrong job if you think things are heading in the right direction.

    It’s long overdue for you to conduct a review of your senior teams competencies and behaviours, try looking at some anonymous 360 feedback from direct reports, customers and other departments who interact with them. It may be valuable for you to conduct more in depth exit interviews to capture feedback and stop the avalanche of talented/ambitious employees leaving.

    phs Group Response

    7 Jan, 2019 – Mark - phs team

    Hello, thank you for leaving us a review.
    We are disappointed to read your comments and that you felt you couldn't think of any pros of working at phs.
    We will escalate your comments to the senior... More


  10. "More than i expected"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at phs Group full-time (More than a year)

    Pros

    Working for phs has opened my eyes to what the company is about! - it does a lot more than sanitary bin !

    Team & manager are supportive - always willing to help you when they can.

    Cons

    Company benefits could be better

    phs Group Response

    3 Dec, 2018 – Mark - phs team

    Hello, thanks very much for taking the time to leave us a review. We do a lot in our industry and you're right in what you say, a lot more than sanitary, especially this time of year where are teams... More