The worst workplace I've ever experienced. I hope it has changed.
Pros
- Majority of staff were fantastic to work with. Friendly, approachable and willing to go the extra mile when required. - Had some fantastic clients who were long term loyal customers. -On street all day parking. 5 min walk to shops / cafes. - Some of their products were actually pretty cool.
Cons
Well where do i start? - The business was split over 2 offices. The main admin office was super clean, recently renovated and looked professional. - The Customer Service Team office was a horredous afterthought, with thick dust everywhere, obsolete desktops, hoarding of office furniture, carpet full of rips and trip hazards. Culturally it showed that the Customer Service Team was an afterthought which made the place the most depressing office to walk into 5 days a week. - The business never invested in tech to make life easier for staff. Old laptops and desktops would crash periodically. - Even though there was a CEO at the time, the Founder was the true CEO and they both had conflicting views on how the business should be run which caused confusion on who was actually running the business. - My main goal according to the CEO was to "increase sales and appointments" and not to focus on the ever growing pile of furious customers who were unable to use their gift cards due to them not working or not being activated inside the 12 month period (usually gift cards have a 3 year expiry but a technicality in regulations allows 12 months) which should have been the focus of the role. What was the point of trying to get new customers when the business didn't want to help their existing customers and have long term growth? - Existing customers were treated as an afterthought (as seen by the numerous 1 star reviews on Google) -No visibility on the outsourced Customer Service Team which made life difficult on reporting on the work they were actually completing...management didnt want to invest. - A restructure of accounts was agreed to but never implemented...too much hassle...not enough time working on sales. - Toxic staff members who might have know every square inch about the business but should have been sacked a long time ago.
