iCIMS Reviews

Updated Sep 17, 2021

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Found 534 of over 579 reviews

3.6
61%
Recommend to a Friend
57%
Approve of CEO
iCIMS CEO Steve Lucas
Steve Lucas
114 Ratings
Pros
  • "Everything was so organized throughout the interview process(in 41 reviews)

  • "Good work-life balance and nice people(in 29 reviews)

  • Cons
  • "Typical growing pains of any company that is expanding this rapidly(in 22 reviews)

  • "Let’s start by clarifying that the majority of high ratings on here are coming from new hires who are required to post a review after onboarding(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Great People, Great Culture

      Apr 16, 2021 - People/Talent Leadership Role in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture is welcoming and supportive. People are smart and engaging. Technology is innovative and relevant.

      Cons

      Only downside is not being able to meet colleagues in person. Hopefully, more opportunity for person to person engagement will come in the months ahead.

      Continue reading
      1 person found this review helpful
    2. 4.0
      Former Employee

      Great Internship Program

      Sep 17, 2021 - Software Engineer(Internship) in New Brunswick, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great learning opportunity that allows for real-world software engineering experience. iCIMS prides itself on culture and that helps them stand out among other companies.

      Cons

      Currently a lot of internal changes at the company, which lead to some confusion for the interns at times.

      Be the first to find this review helpful
    3. 1.0
      Former Employee, more than 1 year

      Would not recommend

      Sep 13, 2021 - Technical Support Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good benefits - Unlimited PTO

      Cons

      This position is extremely demanding and has long hours. This role is very micromanaged, it is difficult to even get 5 minutes to go to the bathroom as the phones are constantly ringing and people are on up to 8 hour holds. I do not recommend this role AT ALL.

      8 people found this review helpful
    4. 2.0
      Former Employee, more than 5 years

      Not what it used to be...

      Aug 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product, although that is even lacking now, due to them pushing out new things before they are ready. Benefits are fantastic and kept me here longer than I should have stayed

      Cons

      Favoritism Not everyone is treated the same. The same people are promoted over and over while others work hard and get looked over. The Company takes advantage of hard-working employees and dangles carrots that they will never get. Since Vista and the new CEO got their hands on iCIMS, they have squeezed the life out of it. The amazing culture, the environment, the core competencies... all of it is gone. It is not the company that we all believed in and worked so hard to help build for years

      13 people found this review helpful
    5. 5.0
      Current Employee, less than 1 year

      Great Company with Amazing people

      Aug 7, 2021 - Senior Client Success Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent benefits and perks. WFH Remote opportunity. Great people and fun culture. I have been working here for less than a year and feel like I'm an important part of the team.

      Cons

      None that I can think of at this time. If I encounter any I will update this review.

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    6. 2.0
      Current Employee, less than 1 year

      Great Company that might be going off a cliff

      Aug 2, 2021 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great coworkers. Incredibly smart and compassionate people. Unlimited PTO and encouraged to take care of yourself and take time. Generally good to their people and treat you like a human first.

      Cons

      They've rushed out a lot of software that is half-way ready. Stuff is constantly broken or you can't support the product because it hasn't been brought into our systems fully. They don't pay tech support enough and therefore the support team isn't that great at their jobs and they're underpaid so we keep losing people making the support system even worse. They've acquired a lot which is contributing to the growing pains but honestly its like they took a great products and just threw them at customers without thought causing pain for everyone.

      Continue reading
      15 people found this review helpful
    7. 2.0
      Current Employee, more than 1 year

      Asking alot...

      Jul 28, 2021 - Sales 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people are great, the product is important, and management up to the VP level have been helpful and transparent about a number of challenges we have faced this year, which counts for something. I have also seen individuals able to move roles internally. There is potential for large deals & to work with large logos.

      Cons

      My entire hiring class from a year ago is gone, quota has been raised amidst a pandemic, and the customers are not in a healthy place as we are short staffed in professional services and technical support. A customer can wait 10+ days to get a reply back or wait hours on the phone. This would be fine, but you will be grilled on pipeline and growth in order to achieve an unattainable quota (your team will celebrate hitting 50% of plan,) all while spending your days handling client escalations and not being able to do what you are paid to do.

      Continue reading
      15 people found this review helpful
    8. 5.0
      Current Employee

      Flexible and Competitve

      Jul 30, 2021 - Technical Support Engineer in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great culture, challenging work but every growing options, great benefits

      Cons

      Long hours, challenging work, many communication channels (many notifications constant).

      Be the first to find this review helpful
    9. 4.0
      Former Employee

      Good Company, Okay product

      Jul 28, 2021 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company supportive management Work Life balance Summer Fridays Nice HQ

      Cons

      - product can be tricky due to incompleteness - growth path isn’t as clear cut - big company, so individual contributions can be overlooked

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    10. 4.0
      Current Employee, more than 3 years

      Great Place to Work

      Jul 26, 2021 - Customer Success Manager in Holmdel, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Leadership. Good work life balance. Competitive Salary. Beautiful headquarters. Overall good place to work.

      Cons

      You are not always recognized for your contributions. This lead to difficulty with internal mobility

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