Zillow Reviews

Pros

There are lots of pros about working for this company, such as the amazing benefits, free snacks, and (for other departments outside of Concierge), there appears to be a dedication to culture and community satisfaction. If you are interested in other departments, I cannot provide insight into how well they measure up to the message.

But if you are thinking about applying for the a job as the Associate Client Engagement Specialist, Do NOT look at the standard rating here as a barometer for what your experience will be like. The only thing I will say in terms of a potential positive is the starting salary of $19 is competitive for call center work, which is what you will be doing. DO NOT let the job description fool you into thinking this is anything else.

If you are a hard working grown up, who expects to be treated as such, I encourage you to 1. Apply to a different department. 2. Apply to a different Company.

Advice to Management

I already know how my review will be seen. That I'm a part of the vocal minority. Trust me. I'm not.

I actually never hoped to write this review. I wanted to be able to be heard and see changes. I've gone through the proper channels. I've given feedback in house. I wanted you to backtrack and recognize errors. You haven't. You've leaned in. You've doubled down.

I've wanted to build my career here. I cared about coming in and giving it my all. I cared about making a positive contribution to this company. I actually believed I was important and valued.

I know that I am not now. And while you can say differently in your reply. Your actions have proven otherwise.

The only advice I will offer is to those who are considering this role: Don't.

Pros

Access to upper management at all levels, Transparency of Sr. Leadership, Core Values taken seriously, Focus on people, Great working spaces

Advice to Management

Keep up the great focus you have on people! Don't start shaving away at Culture as the company scales because that's what truly makes Zillow such a great place to work.

Pros

9 years ago, I started with a handful of sales generalists at Trulia. We quickly grew from a 5 to 200+ person sales organization, underwent an IPO, and successfully united with the Zillow Group family through an acquisition in 2015.

I can genuinely say that each year has felt like an entirely new startup company while still preserving the momentum and progress we’re creating. Personally, it has made my 9 years fly by incredibly fast.

But it’s not just fast and fun times with the BEST benefits and people...

My time here has proven to me that the leadership at ZG is thoughtful about our future. I absolutely trust that the company can navigate our disruptive industry and is willing to innovate to the degree that most companies seemingly only talk about.

While I feel like we’re only now at the top of the roller coaster ride, it’s completely reassuring to know the company I’m committed to is equally committed to me both personally and professionally. I’m proud to be part of Zillow Group and am excited for our future.

Advice to Management

Continue to "turn on the lights" externally in the industry and internally with employees.

Pros

Honestly the best position I've ever had. There is so much this company offers you as a whole, with full paid health benefits, great pay and career development I can't see why anyone would have anything negative to say. Yes we are going through some changes that I can say can be difficult on some people but it has to be done to make the consumers and the agents have the best experience with Zillow. I've worked for companies in the past that would never give you any opportunity to grow and with this company they don't want to hold you back at all. We do work 4/10s but we also get three days off which helps with my schedule perfectly so I can have more time with my children. They also very understanding with your personal issues like sick time, mental health and PTO. When your sick or have a family emergency, no problem. Zillow fully understands what your going through, they will give you the time off you need to help yourself or fix your family issues. Which to me is almost unheard of in other companies I've worked for. No matter if I felt like I was near death I had to go to work in the past. The Affinity groups are great as well, these groups help you build connections with other people in different positions at Zillow so you can promote yourself internally. I love working here and can't wait to see what the future holds for me and for Zillow.

Advice to Management

Keep up the good work. I see you guys working as hard as you can to make Zillow the best it can be.

Pros

This is a great company that takes care of its employees. They encourage you to work your way up within the organization, whether that is within your team or not. The rentals division specifically is a fast growing section of Zillow Group, and still has a "start up" feel within a larger company. The product sells itself at times, and as a sales rep you function very independently. Your success is largely determined by your ability to function independently and learning as you go.

I have been in this role for over a year, and still find it engaging and I am excited to come in to work everyday. Great leadership team, and you are trusted as a team member to get your job done most likely because of their confidence in the extensive interview process.

Advice to Management

Zillow Group has a great leadership team within the rentals organization. They are constantly looking for areas of improvement, and acting on these areas of improvement is something that they follow up on which is great. However communication about these changes down the totem pole could be improved at times.

Pros

Vision - In a tech hub like Seattle there is an excess of great ideas in a very central location and Zillow is no exception to that. The idea itself was grand "creating the worlds largest and most vibrant home buying and selling platform" but it takes the will to think big in order to make a company worth investing in, Zillow has done just that

Flexibility - When something isn't working Zillow's leadership team is not afraid to retool and rework it's original plan. This is an underrated trait of any company in my opinion because it means that you'll have to admit being wrong, which isn't as easy to do for some C level execs.

Leadership - speaking of the leadership team: Spencer Rascoff, Jeremy Wacksman, Stan Humphries, Rebekah Bastian, Lionel Lee, Jas Thind, Amy Bohutinsky and the numerous other fantastic, qualified names I've left out on this list are outstanding. They are the engine of this well oiled machine and the company's success is a function of their ability to simply do the right thing.

Autonomy - there a few sub points to this one for me including how I'm compensated (which is excellent) but I feel everyone should be trusted to do their job, that mean's not being micromanaged or harassed in any way. Zillow has a knack for putting its money where its collective mouth is and employing people who they know fit the culture and then trusting those people to do their job the right way by giving them all of the resources necessary. Excellent.

I could keep going but I'll cut it short

Advice to Management

Continue to build the Community and Culture team. This was an excellent idea and its still in its infancy as a department but as a member of an underrepresented group in tech I can honestly say that I'm planning to stick around for the next few years not because I just love my job so much (which I do) but because I don't feel alone for 9 hrs a day. That goes a long, long way.

Pros

This is the best ever workplace! Awesome people and awesome culture! I am feeling I am contributing every day, and doing the coolest thing to help people to find the place where love resides and memories create.

Advice to Management

NA

Pros

The people there are amazing to work with. Always open to helping out

Pros

As a college student working towards a degree it is difficult to find a job that seems to work with you. I originally worked at another large corporation that shall remain nameless, but was very hard to work with my school schedule. Dotloop is apart of Zillow, but seems to work as a small company within a large company. The benefits of working at Dot loop are tremendous, the pay is good for the area and economy, the healthcare is great, there are free snacks in the office, along with free yoga just to name a few. The schedule for my position varies, from am to midnight Monday- Friday, and am to pm on the weekends, but they are willing to work with you as they offer Paid time off, and Sick leave separately. The offices have different networks that discuss varies topics like investments, disabilities, and a network for each office that informs everyone of what is going on in the city or if you just need a helping hand. Overall my experience so far at Dot loop has been unmatched, and as a former flight attendant, casino lead, optometrist apprentice and many other jobs I could name this experience is fantastic.

Pros

The perks and benefits of the company are obviously one of the best things about working for the company. Medical/dental/vision all offer great coverage, the well stocked kitchens are great, and the amount of PTO offered is generous.

Advice to Management

Re-evaluate staffing levels, especially on weekends, so that we are not providing a poor consumer experience. Communicate more effectively with all the teams and be more transparent with current issues.