Zillow Sales Executive Reviews | Glassdoor.ca

Zillow Sales Executive Reviews

Updated Jul 1, 2019

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Found 26 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
62%
Recommend to a Friend
100%
Approve of CEO
Zillow CEO Rich Barton
Rich Barton
2 Ratings
  1. Helpful (8)

    "Turnover rate for sales is around 70% (no, seriously)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Zillow full-time for less than a year

    Pros

    Free lunch on Fridays, great benefits, gym reimbursement, free snacks.

    Cons

    I stayed around 6 months. At first, everything was great; they do the old smoke and mirrors trick- free lunch! gym reimbursement! tons of $$ if you hit quota! But the reality is: everyone is extremely stressed about hitting quota and it creates a negative office environment. The well is very poisoned here. I felt like after a month of training and traveling to Seattle, the smoke screen was gone and I realized I had made...

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    Advice to Management

    Ditch the churn and burn method. Restructure the sales plan (like the 3 strikes you're out method) so you can create happier employees and therefore a better work environment.

    Zillow2019-07-02

    Zillow Response

    July 2, 2019Senior Director of Sales

    I appreciate you taking time to review our company and team. I’m glad to hear you enjoyed the benefits and perks here at Zillow Group. It’s unfortunate that you did not enjoy your time as an employee. As you know, Zillow Group is a fast-paced and rapidly growing company. We raise ...

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  2. Helpful (1)

    "Great company with better people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Zillow full-time for more than a year

    Pros

    Amazing culture/environment, compensation and work life balance. They truly take care for their employees. Opportunity for advancement is there and executive management is on point.

    Cons

    You can get stuck with a territory or book of business that has a high level of churn due to not making quota, so don't expect an easy sale. If your direct manager is not a good fit for you to learn from you might be in a tough spot.

    Advice to Management

    Don't sacrifice employee management and development to press captured revenue.

    Zillow2019-04-22

    Zillow Response

    April 24, 2019Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this great review. I'm glad you enjoyed items like our culture and work/life balance while noticing that we truly do care about our people. I will take your advice to heart and focus on it. If you have any other comments, please feel free ...

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  3. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Centennial, CO
    Recommends

    I worked at Zillow full-time for more than a year

    Pros

    Enjoyed the benefit and compensation. Free food, maternity and paternity leave, good health benefits, adoption benefits

    Cons

    Typical call center environment without much independence

    Zillow2019-04-10

    Zillow Response

    April 11, 2019Senior Director, Premier Agent Sales

    We always appreciate hearing from current and former employees, so thank you very much for taking the time to share. I couldn't agree more on the benefits ZG provides its employees, truly phenomenal and glad to hear you enjoyed those benefits! On your call center comment, we do ...

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  4. Helpful (14)

    "Churn and burn tactic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    Kitchen snacks and peoples reactions when you tell them you work for Zillow.

    Cons

    No job security. High turnover. If you miss your quota for 3 months you are fired no questions asked. Quota is $8,000 per month which is extremely difficult since majority of real estate agents have already been burned by the product you’re trying to sell. It’s an extremely difficult and expensive sale to make and very hard quota to hit. Managers play favorites and will give leads to sales executives they are close with....

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    Advice to Management

    Stop the churn and burn tactics. Hire better managers.

    Zillow2019-03-22

    Zillow Response

    March 28, 2019Senior Director of Sales

    Thank you for taking the time to write your review. The Sales Executive role can be a challenging role and success within the role is performance-based. Much like any performance-based role, the Sales Executive position carries a quota designed to drive a compelling financial opportunity, ...

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  5. Helpful (13)

    "This is THE sweat shop of all sales jobs. Prepare to question your life choices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Great benefits, great CEO great workspace with more snacks and array of beverages than you could ever imagine. View from any floor is amazing.

    Cons

    It's really disappointing because i have a lot of friends that aren't in sales that work for Zillow and they can't stop talking about how much they love it. Zillows core values and direction and culture is absolutely amazing UNLESS you are on the sales floor. It is a shark eat shark environment where you can't trust anybody. Everyone is always trying to figure out ways to snake your deals, which results in a lot of...

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    Advice to Management

    Fix the issue of people snaking other people deals and make it a fair playing field. "Salesforce Rules" are INSANE. The fact that if you miss a follow up on someone you have been working with for months and if they accidentally falls out of your name that another SE who literally did nothing for the sale gets to close it and get 100% credit. Also, stop preaching about how "transparent" you are because it's very evident...

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    Zillow2019-03-06

    Zillow Response

    March 13, 2019SVP Premier Agent

    I’m disappointed to hear that you did not enjoy your experience at Zillow Group. As you note, sales can be high pressure – that is the nature of the role. The training we provide aims to alleviate some of the pressures by making sure our sales people are fully equipped for their day-to-day ...

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  6. "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    -Great Benefits -Awesome Culture -Lots of yearly parties and free food -Feel valued as an employee

    Cons

    -It's a grind and emotionally taxing, you have to have thick skin and not get in your head.

    Advice to Management

    The questions on the recruiting call didn't feel personal and the recruiter was clearly reading a script. For first impression I think this should be more polished and sincere.

    Zillow2019-02-22

    Zillow Response

    February 28, 2019Senior Director - Inside Sales, Seattle

    Thank you for taking the time to post this great review. I'm glad you enjoyed the great benefits and culture while feeling valued. Thanks for the feedback regarding recruiting, I will dig in and work on improvements there. Feel free to reach out to me if there's anything else ...

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  7. Helpful (3)

    "Great company but a lot of room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    I think Zillow has an amazing upper management team. They are always trying to innovate and improve products. Amazing benefits and the core values of the company are important and help keep employees aligned with what is really important. Sales comp plan is fair and if you are good at what you do you will be successful and make a really good salary. It’s not for everyone but there are plenty of SEs that can hit...

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    Cons

    High turnover rate for new SEs. Less than 50% of the SEs hired in my class are still here a year later. However, a lot of them just weren’t doing the work they needed to be successful. By far the biggest issue facing SEs is lack of good support with sales technology. Consumer facing Zillow tech is awesome and innovative. Consumers love using the website - it’s well designed and accomplishes the company's goals....

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    Advice to Management

    Invest money and get smart people in your sales strategy/operations department. Spend more time listening to your sales professionals. The fact that we can't pull a report showing which agents have sold properties in a specific zip code is insane when we have that data available and it just needs someone to build out an API call from the website into the CRM. This one feature would completely change the way SEs prospect....

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    Zillow2018-12-12

    Zillow Response

    December 12, 2018Senior Director, Premier Agent Sales

    Thank you for your review, which is very timely as we prepare entry into 2019. Your angst around the lack of SE efficiency tools has definitely been a real challenge and, fortunately, this week, has been improved, but not without issues. There is and will always be room for improvement, ...

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  8. Helpful (1)

    "Sales Executive, Rentals"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive, Rentals in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    This is a great company that takes care of its employees. They encourage you to work your way up within the organization, whether that is within your team or not. The rentals division specifically is a fast growing section of Zillow Group, and still has a "start up" feel within a larger company. The product sells itself at times, and as a sales rep you function very independently. Your success is largely determined by...

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    Cons

    The "start up" feel is not for everyone, and if you do not like constant change this is not a role for you. Travel can be extensive at times, but it is necessary and you are largely in control of when/where you travel which helps prevent burning out.

    Advice to Management

    Zillow Group has a great leadership team within the rentals organization. They are constantly looking for areas of improvement, and acting on these areas of improvement is something that they follow up on which is great. However communication about these changes down the totem pole could be improved at times.

    Zillow2018-11-01

    Zillow Response

    November 4, 2018CEO (Spencer Rascoff)

    Thank you for this great review! I really appreciate it. Rentals is a great organization at ZG and I'm glad that you are having a good experience on that team.

  9. Helpful (1)

    "Premier agent sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Centennial, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Zillow full-time for more than a year

    Pros

    World class organization with top flight compensation, employer paid health insurance, incredible management team, excellent work environment and fantastic work life balance. Massive amount of upward mobility. Incentives are endless for performing well. Consistent praise from peers and management.

    Cons

    They limit how much I can work

    Advice to Management

    Keep on changing the world of real estate

    Zillow2018-10-04

    Zillow Response

    October 4, 2018Senior Director, Premier Agent Sales

    Thank you for your review. We appreciate hearing that you feel we are delivering on your expectations of benefits, a work environment, and providing fantastic work-life balance! Thank you for being part of our ONE TEAM in Denver! Ann Sobil

  10. Helpful (5)

    "Horrible and Immature Sales Organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Executive 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Zillow full-time for more than a year

    Pros

    Good brand recognition in the industry

    Cons

    Capped commission program Lead distribution system Managers are awful do absolutely nothing all day long and are only there for punitive purposes.

    Advice to Management

    Listen to your top producers and fix the problems you have!

    Zillow2018-10-17

    Zillow Response

    October 22, 2018Vice President, Premier Agent Sales

    Thank you for the review. We are certainly proud of the brand the team has built and its recognition within the industry. Regarding the sales commission program, it is an uncapped one. Regarding our leadership team and our sales tech, I would love to hear more specifics about where ...

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Found 26 reviews