Does Transcom pay their employees well?

According to anonymously submitted Glassdoor reviews, Transcom employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Transcom. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Transcom?

59% of Transcom employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Transcom 2.9 out of 5 for work life balance, 3.1 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Transcom?

Customer Service Representative (17) , Customer Service Representative (CSR) (9) , Technical Support (7) , Customer Service (5) , Customer Service Agent (4) , Team Leader (4) , Technical Support Representative (4) , Technical Support Specialist (3) , Agente Telefónico (2) , Customer Support (2) , Manager (2) , Tech Support (2) , Technical Support Advisor (2) , Teleoperador (2)

What are the pros of working at Transcom according to real employee reviews?

"Numerous shifts to pick from Pay was good and benefits if you are single Work from home Provides a Mac, mouse, and keyboard." ((in 10 reviews)); "Pay is good for the hours." ((in 8 reviews)); "Great benefits, has retirement and malasakit" ((in 5 reviews)); "Good work environment and a growing one" ((in 3 reviews)); "Although you don't get many chances to interact with them, the people are great" ((in 3 reviews))

What are the cons of working at Transcom according to real employee reviews?

"Awful management seems like they have some issues with constructive criticism" ((in 11 reviews)); "Low salary and unorganized work shifts" ((in 7 reviews)); "boring, monotonous questions, mediocre training, low bonuses" ((in 3 reviews)); "Horrible leadership." ((in 3 reviews))

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Transcom

Transcom Reviews

3.1

59% would recommend to a friend

(117 total reviews)

60% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.1

Culture and values

3.1

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

2.9

Work/Life balance

Transcom has an employee rating of 3.1 out of 5 stars, based on 117 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

117 reviews

3.0

May 11, 2023

Average Company to Work For

Ios & macos technical support

Recommend

CEO approval

Business outlook

Pros

- overtime available ; - decent pay ; - remote work ; - amazing learning opportunities if you enjoy working with Apple products ;

Cons

- some TL's are simply awful ; - CSAT requirement is unnecessarily high ;

5.0

Jun 25, 2025

Amazing people, very accommodating

Tier i mac+ advisor

Recommend

CEO approval

Business outlook

Pros

- Schedule can be flexible if you get a manager willing to vouch for you - Depending on your performance you can relatively quickly progress through the ranks - Every accommodation I'd ever requested was met without complaint - Although you don't get many chances to interact with them, the people are great - It's a remote position, so it frees up a lot of time - Team leads are usually very nice. It feels like they actually care about you as a person

Cons

- Unpaid breaks and lunches, but you still have to work a full 8 hours effectively making your shift 9 or 9 and a half hours depending on how long your lunch is - Call volume is ludicrous. Not the fault of the company as the client is HUGE, but it can be overwhelming and was the main reason I quit

4.0

Oct 29, 2024

good company

Tech support

Recommend

CEO approval

Business outlook

Pros

- stable job as long as you meet their metric expectations ; - decent pay ;

Cons

- tough metric expectations to meet ; - must be both a fast thinker and typer to perform well at this job ; - some TL's are awful people to deal with ; - honestly there are much easier jobs out there which pay far more than this particular position ; - this job is too much headache for only decent pay ;

Viewing 1 - 3 of 117 Reviews

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