TouchBistro Reviews

Updated Jun 8, 2020

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3.9
73%
Recommend to a Friend
80%
Approve of CEO
TouchBistro Founder/CEO Alex Barrotti (no image)
Alex Barrotti
67 Ratings
Pros
  • "great people , great opportunities to grow , great company(in 12 reviews)

  • "Work from home, Ritual credits, lax work environment(in 8 reviews)

Cons
  • "There are people in positions they do not deserve, mostly due to seniority/bro culture(in 5 reviews)

  • "No work life balance consideration(in 3 reviews)

More Pros and Cons
  1. "Fun place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time

    Pros

    Amazing people, snacks, beerstro on Fri and free lunch coupons

    Cons

    Nothing that I can mention

  2. COVID-19

    "Good place to learn, grow and do cool things"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fullstack Software Developer in Toronto, ON
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at TouchBistro full-time for less than a year

    Pros

    Nice and smart people, cool projects to work on and great way to go about them: work life balance, from my point of view (and especially during COVID-19 pandemic), is well respected, there's a push to look for help and help others, pair programming, etc. Web micro-service universe is a bit daunting at first, add that the fact that there's also a full POS software on iOS. Definitely a steep learning curve but management gives you the time to accommodate & does not rush you into being productive.

    Cons

    Good days and bad days, just like at any other companies. Nothing major IMO.

  3. Helpful (4)

    "All talk and fake advertising. Wannabe startup with >500 people"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Support in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TouchBistro full-time for less than a year

    Pros

    -friendly coworkers -solid onboarding experience -office is in downtown Toronto and they're building a really nice-looking new one for everyone to be together (right now we're spread across 3 offices) -20 vacation days

    Cons

    -hierarchy in terms of roles, preference is given to sales team and those who work at the headquarter location. -very little concern shown for the customer support team who are overworked and severely underpaid. Sent RMT's to the office for in office massages but we had to pay for the service out of our own benefits package. company didn't pay for it. -the "culture" is great if you're a white dude in sales who drinks beer and is excited about a free snack. The free lunch everyone is talking about on here was done away with and what it WAS was a ritual credit applied to our accounts on friday's which expired at the end of the day if it wasn't used. -sexist and racist jokes not dealt with appropriately esp if made by someone in management or sales -benefit package has no top up or health spending account. it's literally just $500 per service -no parental leave policy -CEO was very against working from home so there is actually no work from home policy. -friday beers are monitored closely and we have to pay for the beer via a donation to the charity chosen by the CEO for no specific reason and there's no way to even track how much TB has donated because we donate from our own personal accounts. -There are barely any women in technical roles or in leadership roles

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  4. "great company , lots of opportunities."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for more than a year

    Pros

    great people , great opportunities to grow , great company .

    Cons

    company is growing fast and this sometimes loose some direction.

  5. "Great Training and Company Culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for less than a year

    Pros

    Although I am new, I can say that the two-week sales bootcamp training all sales reps receive is a great investment in the success of new hires. The energy on the floor is positive, and although everyone is working hard, working with great people who want to be there definitely seems like it tempers the typical 'sales grind'. Great opportunities for advancement and growth. Company culture as a priority is clear. For example, the CEO took the time to give all the new hires a presentation on the history of the company, and afterward came to a social event for the new hires - he remembered us by name and sat with us for an hour answering questions and sharing stories.

    Cons

    Too new to comment or know at this point.

  6. "Product Support Technician (Tier 1)"

    3.0
    Former Employee - Product Support Technician in Toronto, ON
    Positive Outlook
    No Opinion of CEO

    I worked at TouchBistro full-time for less than a year

    Pros

    - casual dress code - salesforce being used. The person who takes care of the day to day salesforce is the best and one of the most kind, and useful people here. Always willing to help make a better user experience - work from home for some shifts (look below for more information) - team leads can be great (or bad) hit and miss - training before a new update is released - no "bro culture" in this department - pizza days once every 2-3 months - turn-over is more than it should be - chance to move internally, but only after 9 months (including probation) - great people make up the agents! - everyone is very kind and willing to help! - training for new staff is in-depth - keep your head down, do your work, get good stats and you can move up to tier 2 - good stepping stone role, I would not remain as a tier 1 agent for more than a year though

    Cons

    - the company does not understand that the support is the most important part of the company, you can sell all you want, but if the customers cannot fix their issues, then they will go elsewhere, and the company stops making money - pay is below average for the role - not enough agents - bilingual is more of a headache than it should be. If you speak 2 languages, apply as English only. - work from home is only for shifts that start at 4pm or later, until the 6 am shift - trying to ask a question in another department? You're encouraged to use the internal chat over in person communication - then why make the support team come to the office at all? - the pizza options are for people with a very refined palate. What happened to normal cheese pizza? - for the overnights, you're the only agent working for about 2-4 hours - schedule is given on a week or 2 week basis (they say this will change, but that's been said since November. It's almost March now...) - few lazy people here and there (including 1 tier 2 agent), so others have to pick up the slack - company growing quickly. And the growing pains are not being taken care of quickly enough

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  7. "Interesting Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for less than a year

    Pros

    Great perks. Free lunch fridays. Flexible schedule. Interesting company

    Cons

    If only pay could be higher

  8. "Overall good experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TouchBistro full-time for more than a year

    Pros

    lots of room to grow Great training freed snacks every wednesday they hire great people cultrue

    Cons

    promote based on time and not peformance need to improve their support team

  9. "Exciting growth and lots of room for opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time

    Pros

    - Significant responsibility and ownership - Highly funded with exciting growth plans - Extremely diverse experience

    Cons

    - Organizational alignment is not always a given

  10. Helpful (8)

    "Needs Improvement"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at TouchBistro full-time

    Pros

    - A lot of great people to work with who actually care, are talented, ask questions, etc.

    Cons

    - HR only cares about hiring the same type of person and doesn't actually support staff - Staff treated like kindergarteners (a Halloween costume contest?) and not adults who have real needs, goals, and interests - SLT out of touch - ebola jokes in company-wide Town Hall? - Three offices in downtown Toronto, disconnected & siloed - Teams do not address letting go staff besides saying "business decisions"

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Found 91 reviews