TouchBistro Reviews

Updated Mar 6, 2021

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3.6
68%
Recommend to a Friend
71%
Approve of CEO
TouchBistro Founder/CEO Alex Barrotti (no image)
Alex Barrotti
90 Ratings
Pros
  • "great people , great opportunities to grow , great company(in 13 reviews)

  • "Work from home, Ritual credits, lax work environment(in 8 reviews)

Cons
  • "Bro Culture / Frat house environment(in 8 reviews)

  • "Managers are the worst in this place, usually, they don't care about work-life balance(in 5 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great"

    5.0
    Former Employee - Sales Representative in Toronto, ON

    I worked at TouchBistro full-time

    Pros

    Bonuses, cash, party, people, money

    Cons

    Culture, culture, culture, culture, culture

  2. "Great culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - N/A 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time

    Pros

    Really great culture especially in Customer Success.

    Cons

    Not all departments share the sale values.


  3. "Avoid"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Developer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TouchBistro full-time

    Pros

    People, People, People, People, People

    Cons

    Management, Organization, Commitment, Respect, Focus

    Continue reading
  4. "Outstanding"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for more than 3 years

    Pros

    Great place to grow and learn if you are willing to work for it.

    Cons

    They are still building out some new teams, structural changes still going on.

  5. "Great company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for more than a year

    Pros

    People and culture, health benefits, pet friendly, snacks, and work-life balance

    Cons

    Career opportunities and growth No RRSP Product development

  6. "Review"

    3.0
    Former Employee - Junior Software Developer 

    I worked at TouchBistro full-time

    Pros

    friendly environment always had work to do

    Cons

    can be a bit stressful at times

  7. "Get your foot in the door."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Support Technician in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at TouchBistro full-time for less than a year

    Pros

    The opportunity to build close relationships with the peers you work with A good place to get your foot in the door

    Cons

    Management is extremely poor and do not give enough credit to the amount of hard work tech support does. The product is very flawed and has many bugs. The development team continues to innnovate and build new products while leaving the broken things broken which lead to horrible customer experiences. The hours of support is 24/7.

    Continue reading
  8. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at TouchBistro full-time for more than a year

    Pros

    Great management. Excellent place for growth and learning.

    Cons

    None that i can think of

  9. "Avoid"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at TouchBistro full-time for more than 5 years

    Pros

    Honestly, I can't think of much

    Cons

    Salary is low, benefits are average and lots of micro aggressions

  10. Helpful (3)

    "Stay away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Support Technician in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at TouchBistro full-time for more than a year

    Pros

    20 Vacation days benefits from day 1 work from home Free ritual credits on Fridays until virus hit one person a month can get a bonus gift card for good work not always merit based

    Cons

    Rotating 24/7 schedule that follows no logic They will have you jumping from an overnight shift that starts at 10 pm to working at 12 noon the next day This doesn't allow you to have a work life balance sometimes you weekend won't be Saturday and Sunday for 4 months you work 6 days in a row and get no overtime because "it's a part of the schedule and everyone has to do it" tier 2 has incompetent people who have been promoted due to seniority not merit Some tier 2's struggle with basic troubleshooting and more experienced agents are let go to keep people who are less outspoken too many agents in general dodge calls and work and there is no recognition for people who do their job well. This can lead to some people having 5 calls in a day and others having closer to 20 Other departments make changes without informing support so you will get a call about a change that was made to the app that's causing issues that you aren't aware of other departments are closed on weekends yet changes get pushed through without telling support and we aren't able to fix it and department is closed as well so we get to listen to customers yell at us You can't apply for other positions for 9 months and need managers approval before you can apply -sometimes its even 2 years for certain positions Even when you meet the criteria and apply for internal positions, upper management may veto your application for unspecified reasons Diversity is merely a concept that is mentioned a lot but never put into practice

    Continue reading
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