Top Hat Reviews

Pros

Top Hats mission is one everyone can get behind, the company is a fast-paced environment which I love - there has been a huge focus on employee feedback and making improvements to systems, and processes.

Cons

Top Hat is busy - people work hard and have fun - and if you don't like being busy its probably not the place for you.

Pros

Great team Fully remote work Flexibility Strong values of transforming Education Good work-life balance

Cons

Employee pool could be more diverse Big focus on American universities

Pros

Great company, very smart people, engaging onboarding, flexible, cares about its employees

Cons

Nothing so far, will update if something comes up

Pros

This is a prestigious company with a strong reputation in tech and academic circles. You get to work with a high caliber of smart and motivated people on an important mission to improve education with higher levels of student engagement, better learning outcomes, lower costs, and reduced admin time for profs. The company properly rewards excellent performance with career growth and salary increases.

Cons

The company moves quickly so you have to be very adaptive, quick to learn, and open to change. This is a place for intelligent, ambitious people only and it's not suitable for clock-checking 9-5ers or so-called "Quiet Quitters" who want to do a mediocre run-of-the-mill job.

Pros

- Pretty good tech stack - Really good peers

Cons

- Outsourcing/contractors - Not finishing what we start - High employee turn over - Doing too many things at once - ...

Pros

Remote, flexibility, good work life balance

Cons

Only 80% coverage for benefits

Pros

Selling an impactful product People are nice Base pay is good

Cons

High turnover Management is constantly creating new processes

Pros

Some of the people you work with are lovely, however management and especially the executives have such egos they become almost impossible to interact with.

Cons

- Dishonest Hiring Practices - Being told that all but two employees in a 40-50 person department are hitting quota when in reality only about 25% of employees do, sets the company up for massive turnover. - Turnover - Turnover in the Revenue Organization is higher than when I worked at McDonalds as a teenager. Management has done nothing to meaningfully address this. Because of this turnover, there is a ton of negative sentiment within the market towards the instability at Top Hat, making it very difficult to hit quota. - Compensation - The total variable pay plan changed no less then five times for me over the span of less then a year. There are no yearly increases regardless of inflation. Salary increases only come when there is a title change, however there is no career pathing and thus no clear way to earn a raise. They don't properly deduct federal and provincial taxes which results in a mess during tax season. - Toxic Positivity - Any form of dissent is shut down under the guise of being positive. People are promoted based on their ability to stroke the ego of their respective executive regardless of the fact that they might be a poor performer/leader. In the CS department, the managers have almost no corporate experience outside of a couple years at Top Hat. - Myopic Sales Bros - The CEO and CRO are old sales bros who prescribe to 20 year old sales practices which are focused on short-term sales resulting in poor customer experience and thus a very soft user base. It also creates dissonance between the company's stated values and the actual behaviors which are rewarded.

Pros

Not sure there are any positives. Remote work is nice, but that is essentially standard in tech these days.

Cons

Leaders don't know what they are doing.

Pros

Great perks Nice team Solid work culture

Cons

Inbound lead flow is not ideal GTM strategy was shaky during my time there