Top Hat Reviews | Glassdoor.ca

Top Hat Reviews

Updated 21 June, 2017
125 reviews

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Full-time Part-time

3.8
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Top Hat Founder & CEO Mike Silagadze
Mike Silagadze
72 Ratings

125 Employee Reviews

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Pros
  • free lunch and trips to Toronto (in 17 reviews)

  • Fast growing company with exciting prospects for the future (in 13 reviews)

Cons
  • At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them (in 9 reviews)

  • Definitely not a 9-5 job, can be disorganized at times (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (11)

    ""A Company you can be excited about""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Executive team is very transparent with their teams and takes into consideration everyone's opinions and ideas
    - It is a young, vibrant and innovative company flooded with extremely smart, hard working people that you can learn so much from day to day
    - They have free lunches and provide a lifestyle benefit which can be used towards transit costs or a gym membership
    - Coming to work is exciting and challenging

    Cons

    - There is sometimes so much to do with not enough hours in the day but I would rather be busy and engaged in the work I am doing vs staring at the clock all day


  2. Helpful (2)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON
    Recommends
    Positive Outlook

    Pros

    People are fun, outgoing, driven.
    Growth and lots of promotion opportunities.
    6-week sales onboarding program sets people up for success.
    Free lunches and snacks!
    Selling something that's legitimately cool.

    Cons

    Things are changing pretty quickly. Opportunity to keep improving communication between teams and even within the team.

    Advice to Management

    Keep listing to employee feedback and making the company even better.


  3. Helpful (1)

    "If you are interviewing here AVOID!!! People are jumping ship for (several) reasons..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Current Employee - Sales in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    Free lunch everyday
    Lifestyle account (can choose what you use it for TTC, Gym etc.)
    Fun, smart, driven people working at the office
    Travel to the US and Canada (this is only a pro if you want to do it)
    Some of the mid-level managers are great

    Cons

    MANY people don't make close to the amount of money they advertise during recruiting (Ask how many people hit their quotas, how enterprise is doing, how content & key accounts are doing etc. in your interviews!) Check out the salaries here on glass door...
    Some management expect you to work evenings and weekends ("Weekends are for VIPing!! What else are you doing on Sundays?")
    Loud and cramped office (office is changing...but will apparently be very full when we move in)
    Awful headsets - customers complain all of the time about the noise in the background (most of the job is on the phone, so this is important)
    Turnover is extreme, people are fired or quit every week it seems

    Advice to Management

    Set realistic targets/quotas and treat your employees with respect (not just as a number)
    Keep your promises
    When you say you are going to reduce turnover, you should also say HOW...


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  5. "Mismanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Toronto, ON
    Former Employee - Account Director in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Top Hat full-time (More than a year)

    Pros

    A lot of good young people are hired here.
    Sales managers are typically helpful and friendly.
    In some roles there's an opportunity to make decent money.

    Cons

    Upper management is disconnected from the rest of the company.
    Shady practices when it comes to compensation.
    Turnover, and over and over.
    Unattainable goals for most reps.

    Advice to Management

    Take care of your people, honour your commitments.


  6. Helpful (2)

    "A job NOT a career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    Uplifting work environment
    Great benefits
    Good job to START your sales career
    Lots of training opportunities

    Cons

    Very misleading on target earnings
    Territories depend highly on favoritism
    Very disorganized HR practices
    Constantly changing rules on commission and sales process
    Extremely high turnover - constant worry about keeping your job
    Not a place where employees are nurtured - qualified reps come in, burn out, and then either leave or are fired

    Advice to Management

    - Rank schools, and assign territories based on ranking to ensure that everyone has reasonable opportunity to meet their quota
    - Set up a structure to help people grow in their career and move up the ladder, next career steps aren't always clear
    - Stop treating your sales reps as though they are only as good as their last number, address the issues that's leading to about 15-20% turnover


  7. Helpful (4)

    "Good stepping stone. Not worth it in the long run."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    The employees are by far the biggest pro of this job. Great, hardworking, young, fun people.
    Competitive atmosphere will motivate you to put in work.
    Good sales exposure at young age.

    Cons

    You will be working extremely hard and will probably not see the payout
    Only small portion of reps are on target. So OTE is misleading
    Territory assignment can be unfair
    Sink or swim environment - very high turnover

    Advice to Management

    Your reps work hard. If the results aren't coming in, consider their territory as the schools they have could be saturated or factors might be playing that are inhibiting their success outside of their effort. Rather than putting them on Performance Improvement Plan (which is essentially a threat of being let go) try to sit down with them and consider these factors. Try switching up their territory. Do what you can to help them first... if still nothing works, then threaten to fire them. Firing an employee shouldn't be the go-to option. Especially since the company is getting larger now..


  8. Helpful (5)

    "Great people, benefits a fast growth company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Toronto, ON
    Current Employee - Operations in Toronto, ON
    Recommends
    Positive Outlook

    Pros

    Great benefits including lifestyle, TTC, free catered lunch, snacks, monthly company events. Great group of people, high energy, opportunities to take on extra responsibility, learn new things and challenge yourself. A very high paced environment.

    Cons

    At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them. The recruiting process is intense which yields great candidates but it also can lose candidates and see positions not filled in time. The company is too big for the CEO, CFO and Exec Team to take such personal interest in every business decision.

    Advice to Management

    Exec team need to trust the people below them more; it is not functional for every business decision to go through the CFO and CEO; Operations and Senior Managers should be trusted more to make decisions on things without needing approval, it delays things and causes problems. Management can often be indecisive or change their mind which is frustrating and has reprecussions.


  9. Helpful (5)

    "Aggressive Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    -free lunch
    -snacks
    -fun colleagues
    -changing education for the better
    -travel
    -laid back environment
    -transparent about money and produce
    -great product/market fit: just show up and put in the hours and you'll see things happen!

    Cons

    -you do not make the money you are promised
    -original start-up "boys squad" persists: advancement is sort of an illusion, favouritism a reality
    -disorganized HR practices
    -aggressive recruitment tactics
    -not transparent about plans
    -high turnover: you will be stressed a lot about keeping your job

    Advice to Management

    Include staff in decisions and plans! We want to know more about Top Hat than the numbers.
    Start to prioritize keeping quality people: invest in career plans and inquire about what is really important to them (not everyone values the lunches, for instance). Be honest about potential advancement - since things are always changing, this is not always a clear path to promotion - again, create a REAL plan and stop with empty promises!
    I know it's still technically a start-up, but HR needs to focus on more than lifestyle accounts and hiring. We need clear contracts in a timely manner and we need to have more room to negotiate. Again, keeping employees means finding out what's really valuable to them (kinda like sales).

    Overall a fun place to work, highly recommend to anyone passionate about cold calls and money and growth. Those more drawn to this by the tech/education side should be ready.

    Also have seen some blatant favouritism - hoping this will change but figure out who's in this original squad when you start and tread carefully. They're super nice but it's business!


  10. Helpful (5)

    "Great startup to work for in Canada in the education market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Great team that fosters personal development and growth
    - Executive team is very transparent and approachable
    - Challenging market but the vision is very strong
    - Daily lunch and lifestyle benefit is great
    - Working in the education vertical is great and very rewarding

    Cons

    - Coaching and development will play an important role as the company grows
    - HR will also play more of a pivotal role in helping the company recruit and retain employees

    Advice to Management

    - Stay transparent especially in times of hyper growth
    - Focus on culture and help create it
    - Ensure the vision is well communicated internally


  11. Helpful (6)

    "Great Career Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    Opportunity: Because the company is growing so fast, there is constant opportunity to make a noticeable difference and gain experience. The company is interested in helping employees work towards their long term career goals.

    Great Product: It's refreshing to work with a product that is making a noticeably positive impact on its customers.

    Great People: Top Hat has a smart team that's also interested in having fun.

    Cons

    Responsibility and Expectations: With lots of opportunity comes responsibility and expectations - this can be stressful at times.

    Advice to Management

    Invest in the product: Big picture success will come from investing more in the product offering itself.


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