Top Hat Reviews | Glassdoor.ca

Top Hat Reviews

Updated 27 February, 2017
115 reviews

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Full-time Part-time

4.1
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Mike Silagadze
66 Ratings

115 Employee Reviews

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Pros
  • Free lunch everyday and drinks on Friday afternoons is nice too (in 14 reviews)

  • Fast growing company with exciting prospects for the future (in 13 reviews)

Cons
  • The company is growing and needs to streamline few areas (in 8 reviews)

  • Definitely not a 9-5 job, can be disorganized at times (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    ""A Company you can be excited about""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Executive team is very transparent with their teams and takes into consideration everyone's opinions and ideas
    - It is a young, vibrant and innovative company flooded with extremely smart, hard working people that you can learn so much from day to day
    - They have free lunches and provide a lifestyle benefit which can be used towards transit costs or a gym membership
    - Coming to work is exciting and challenging

    Cons

    - There is sometimes so much to do with not enough hours in the day but I would rather be busy and engaged in the work I am doing vs staring at the clock all day


  2. Helpful (5)

    "Fast growing company where you can learn a lot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Hat full-time (More than 3 years)

    Pros

    Scaling up fast, which means you can accelerate your career.

    You can make a direct impact on teachers and students that use Top Hat.

    Top Hat is self-sustained, and not relying on VC capital for salaries and expenses.

    Cons

    There are growing pains, so you may need to take on responsibilities outside of your job description. If you are not up to that challenge, this may not be the place for you.


  3. Helpful (3)

    "Exciting company with lots of growth and opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than 5 years)

    Pros

    - Top Hat has seen a lot of growth in the last few years, with a very recent Series C that shows the business model is solid
    - You can learn a lot in very little time and you will constantly be challenged with real-world problems that we're trying to solve
    - Feedback is taken seriously and any process can be changed if it's not working well, speaking up is encouraged
    - Little bureaucracy compared to bigger companies, things can move and change in a matter of days
    - There's a lot of transparency when it comes to corporate metrics. They will let you know our revenue numbers, bank balance, employee churn, etc.
    - Lunch is provided daily with a good variety of meals and the benefits package is good

    Cons

    - With fast growth, the different teams feel more and more siloed
    - Work/life balance is occasionally hurt since some parts of the job are seasonal
    - No official coaching/mentorship programs, so you will have to actively ask if you need it
    - Certain roles can be very vague and undefined, but that gives you flexibility in what you do
    - The company is very metrics driven with an extreme focus on numbers. This is usually good but sometimes it can be excessive.

    Advice to Management

    - Focus on culture as Top Hat grows to make sure you keep existing talent and attract new talent
    - Set up a structure to help people grow in their career and move up the ladder, next career steps aren't always clear
    - Better rewards and appreciation for top performers would motivate people to keep pushing and working harder, sometimes it can feel like a thankless job


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  5. Helpful (1)

    "Great startup to work for in Canada in the education market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Great team that fosters personal development and growth
    - Executive team is very transparent and approachable
    - Challenging market but the vision is very strong
    - Daily lunch and lifestyle benefit is great
    - Working in the education vertical is great and very rewarding

    Cons

    - Coaching and development will play an important role as the company grows
    - HR will also play more of a pivotal role in helping the company recruit and retain employees

    Advice to Management

    - Stay transparent especially in times of hyper growth
    - Focus on culture and help create it
    - Ensure the vision is well communicated internally


  6. Helpful (2)

    "Great Career Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    Opportunity: Because the company is growing so fast, there is constant opportunity to make a noticeable difference and gain experience. The company is interested in helping employees work towards their long term career goals.

    Great Product: It's refreshing to work with a product that is making a noticeably positive impact on its customers.

    Great People: Top Hat has a smart team that's also interested in having fun.

    Cons

    Responsibility and Expectations: With lots of opportunity comes responsibility and expectations - this can be stressful at times.

    Advice to Management

    Invest in the product: Big picture success will come from investing more in the product offering itself.


  7. Helpful (2)

    "Ride the (education) rocket"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than 3 years)

    Pros

    High growth - Company is focused on growth, and it shows in everything from the exciting and fun culture to the constant stream of unique opportunities and challenges. Lots of room for career growth.

    Make a difference - There are a *lot* of students that use Top Hat, and it can be very rewarding to see some of the positive impacts we have on learning. It is getting easier every year to know someone that has recently used Top Hat.

    Have fun - lots of benefits (catered lunch, free snacks, decent health plan, etc), lunch games, team outings, fun well-run company-wide events - tailored especially for people in their 20s and early 30s.

    Cons

    Stretched thin - As a result of the high growth, everyone is always "behind" on something. I don't see this changing any time soon, so you need to be good at prioritizing the most important things (and doing them well), while letting lower priority things go.

    Sales is tough - The sales team is having some difficult growth bumps. I have no personal experience with this, as the engineering and product teams are much more stable.

    Inter-team communication - Perhaps as a result of the rapid growth, communication outside your immediate team seems to end up being a second thought. People with the best intentions end up doing overlapping work between departments with not enough coordination.

    Advice to Management

    Keep working on stabilizing the sales team, and continue to push inter-team socialization and communication without introducing a lot of bureaucracy.


  8. Helpful (3)

    "Fantastic, awesome company, with an opportunity to make money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    - Fun, inclusive atmosphere
    - Mid-level management is terrific, hilarious, very approachable, open to new ideas
    - Dress attire is casual, hipster, perfect for a young person who wants to look stylish without having to wear a suit/dress
    - Pay is exceptional if you hit and go above your targets... Targets are very realistic and achievable
    - Visit campus at schools like Florida, Miami, Cal-Berkley, awesome experience to visit and hangout

    Cons

    - Not enough sales coaching or development

    Advice to Management

    Overall, it has been fantastic so far. Everything you could want in a sales job and then some. A young sales person can really come into their own in this company. However, more sales coaching, development is needed.


  9. Helpful (2)

    "Hyper growth startup"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    - One of the very few startups in Toronto having this level of success
    - Incredibly smart and dedicated colleagues in Product and Engineering
    - Product design highly valued
    - Ed-tech industry ripe for disruption
    - Good work-life balance (for a startup:)

    Cons

    - Hyper growth means processes constantly trying to catch up
    - Currently crammed office space (moving to a new office in the summer)

    Advice to Management

    - Keep taking risks and hiring world-class talent


  10. Helpful (3)

    "Great company to build your Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    - Amazing growth, If you are doing well, work hard and not afraid to do more beyond the job description you will move up quickly
    - Amazing people across all departments
    - The company is growing and you feel it the moment you step in the office, The energy is off the charts.

    Cons

    - With fast growth the company is always trying new things, which creates instability with the day to day
    - If you are looking for 9 - 5 job this is not the company for you.
    - The company is very aggressive with their growth targets. and that creates pressure.

    Advice to Management

    - With growth you need to evolve as leaders.
    - Delegate more and continue to help your staff to grow their career


  11. Helpful (3)

    "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Toronto, ON
    Former Employee - Account Director in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Top Hat full-time (Less than a year)

    Pros

    -travelling to different cities all over the U.S
    -work with incredible people
    -free lunch, snacks
    -good benefits, lifestyle spending account

    Cons

    -upper management does not support work life balance
    -sales reps are often very stressed out and scrambling to keep their jobs
    -territory distribution often based on favouritism
    -no real training
    -you are only as good as your last number
    -management does not keep their word
    -very negative sales floor (a consultant once said it was the most hostile sales floor he had ever seen)

    Advice to Management

    -value your employees more and treat them with respect, keep your word, stop the favouritism, provide better training to both sales reps and managers, put more resources into developing a good company culture



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