Top Hat Reviews | Glassdoor.ca

Top Hat Reviews

Updated 21 April, 2017
118 reviews

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Full-time Part-time

4.0
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Mike Silagadze
68 Ratings

118 Employee Reviews

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Pros
  • Free lunch everyday and drinks on Friday afternoons is nice too (in 15 reviews)

  • Fast growing company with exciting prospects for the future (in 13 reviews)

Cons
  • At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them (in 9 reviews)

  • Definitely not a 9-5 job, can be disorganized at times (in 6 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    ""A Company you can be excited about""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Executive team is very transparent with their teams and takes into consideration everyone's opinions and ideas
    - It is a young, vibrant and innovative company flooded with extremely smart, hard working people that you can learn so much from day to day
    - They have free lunches and provide a lifestyle benefit which can be used towards transit costs or a gym membership
    - Coming to work is exciting and challenging

    Cons

    - There is sometimes so much to do with not enough hours in the day but I would rather be busy and engaged in the work I am doing vs staring at the clock all day


  2. Helpful (4)

    "Great people, benefits a fast growth company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Toronto, ON
    Current Employee - Operations in Toronto, ON
    Recommends
    Positive Outlook

    Pros

    Great benefits including lifestyle, TTC, free catered lunch, snacks, monthly company events. Great group of people, high energy, opportunities to take on extra responsibility, learn new things and challenge yourself. A very high paced environment.

    Cons

    At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them. The recruiting process is intense which yields great candidates but it also can lose candidates and see positions not filled in time. The company is too big for the CEO, CFO and Exec Team to take such personal interest in every business decision.

    Advice to Management

    Exec team need to trust the people below them more; it is not functional for every business decision to go through the CFO and CEO; Operations and Senior Managers should be trusted more to make decisions on things without needing approval, it delays things and causes problems. Management can often be indecisive or change their mind which is frustrating and has reprecussions.


  3. Helpful (2)

    "Good stepping stone. Not worth it in the long run."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    The employees are by far the biggest pro of this job. Great, hardworking, young, fun people.
    Competitive atmosphere will motivate you to put in work.
    Good sales exposure at young age.

    Cons

    You will be working extremely hard and will probably not see the payout
    Only small portion of reps are on target. So OTE is misleading
    Territory assignment can be unfair
    Sink or swim environment - very high turnover

    Advice to Management

    Your reps work hard. If the results aren't coming in, consider their territory as the schools they have could be saturated or factors might be playing that are inhibiting their success outside of their effort. Rather than putting them on Performance Improvement Plan (which is essentially a threat of being let go) try to sit down with them and consider these factors. Try switching up their territory. Do what you can to help them first... if still nothing works, then threaten to fire them. Firing an employee shouldn't be the go-to option. Especially since the company is getting larger now..


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  5. Helpful (1)

    "Aggressive Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    -free lunch
    -snacks
    -fun colleagues
    -changing education for the better
    -travel
    -laid back environment
    -transparent about money and produce
    -great product/market fit: just show up and put in the hours and you'll see things happen!

    Cons

    -you do not make the money you are promised
    -original start-up "boys squad" persists: advancement is sort of an illusion, favouritism a reality
    -disorganized HR practices
    -aggressive recruitment tactics
    -not transparent about plans
    -high turnover: you will be stressed a lot about keeping your job

    Advice to Management

    Include staff in decisions and plans! We want to know more about Top Hat than the numbers.
    Start to prioritize keeping quality people: invest in career plans and inquire about what is really important to them (not everyone values the lunches, for instance). Be honest about potential advancement - since things are always changing, this is not always a clear path to promotion - again, create a REAL plan and stop with empty promises!
    I know it's still technically a start-up, but HR needs to focus on more than lifestyle accounts and hiring. We need clear contracts in a timely manner and we need to have more room to negotiate. Again, keeping employees means finding out what's really valuable to them (kinda like sales).

    Overall a fun place to work, highly recommend to anyone passionate about cold calls and money and growth. Those more drawn to this by the tech/education side should be ready.

    Also have seen some blatant favouritism - hoping this will change but figure out who's in this original squad when you start and tread carefully. They're super nice but it's business!


  6. Helpful (5)

    "Fast growing company where you can learn a lot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Hat full-time (More than 3 years)

    Pros

    Scaling up fast, which means you can accelerate your career.

    You can make a direct impact on teachers and students that use Top Hat.

    Top Hat is self-sustained, and not relying on VC capital for salaries and expenses.

    Cons

    There are growing pains, so you may need to take on responsibilities outside of your job description. If you are not up to that challenge, this may not be the place for you.


  7. Helpful (2)

    "Great startup to work for in Canada in the education market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - Great team that fosters personal development and growth
    - Executive team is very transparent and approachable
    - Challenging market but the vision is very strong
    - Daily lunch and lifestyle benefit is great
    - Working in the education vertical is great and very rewarding

    Cons

    - Coaching and development will play an important role as the company grows
    - HR will also play more of a pivotal role in helping the company recruit and retain employees

    Advice to Management

    - Stay transparent especially in times of hyper growth
    - Focus on culture and help create it
    - Ensure the vision is well communicated internally


  8. Helpful (3)

    "Great Career Development Opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    Opportunity: Because the company is growing so fast, there is constant opportunity to make a noticeable difference and gain experience. The company is interested in helping employees work towards their long term career goals.

    Great Product: It's refreshing to work with a product that is making a noticeably positive impact on its customers.

    Great People: Top Hat has a smart team that's also interested in having fun.

    Cons

    Responsibility and Expectations: With lots of opportunity comes responsibility and expectations - this can be stressful at times.

    Advice to Management

    Invest in the product: Big picture success will come from investing more in the product offering itself.


  9. Helpful (3)

    "Exciting company with lots of growth and opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than 5 years)

    Pros

    - Top Hat has seen a lot of growth in the last few years, with a very recent Series C that shows the business model is solid
    - You can learn a lot in very little time and you will constantly be challenged with real-world problems that we're trying to solve
    - Feedback is taken seriously and any process can be changed if it's not working well, speaking up is encouraged
    - Little bureaucracy compared to bigger companies, things can move and change in a matter of days
    - There's a lot of transparency when it comes to corporate metrics. They will let you know our revenue numbers, bank balance, employee churn, etc.
    - Lunch is provided daily with a good variety of meals and the benefits package is good

    Cons

    - With fast growth, the different teams feel more and more siloed
    - Work/life balance is occasionally hurt since some parts of the job are seasonal
    - No official coaching/mentorship programs, so you will have to actively ask if you need it
    - Certain roles can be very vague and undefined, but that gives you flexibility in what you do
    - The company is very metrics driven with an extreme focus on numbers. This is usually good but sometimes it can be excessive.

    Advice to Management

    - Focus on culture as Top Hat grows to make sure you keep existing talent and attract new talent
    - Set up a structure to help people grow in their career and move up the ladder, next career steps aren't always clear
    - Better rewards and appreciation for top performers would motivate people to keep pushing and working harder, sometimes it can feel like a thankless job


  10. Helpful (2)

    "Ride the (education) rocket"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Toronto, ON
    Current Employee - Product Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than 3 years)

    Pros

    High growth - Company is focused on growth, and it shows in everything from the exciting and fun culture to the constant stream of unique opportunities and challenges. Lots of room for career growth.

    Make a difference - There are a *lot* of students that use Top Hat, and it can be very rewarding to see some of the positive impacts we have on learning. It is getting easier every year to know someone that has recently used Top Hat.

    Have fun - lots of benefits (catered lunch, free snacks, decent health plan, etc), lunch games, team outings, fun well-run company-wide events - tailored especially for people in their 20s and early 30s.

    Cons

    Stretched thin - As a result of the high growth, everyone is always "behind" on something. I don't see this changing any time soon, so you need to be good at prioritizing the most important things (and doing them well), while letting lower priority things go.

    Sales is tough - The sales team is having some difficult growth bumps. I have no personal experience with this, as the engineering and product teams are much more stable.

    Inter-team communication - Perhaps as a result of the rapid growth, communication outside your immediate team seems to end up being a second thought. People with the best intentions end up doing overlapping work between departments with not enough coordination.

    Advice to Management

    Keep working on stabilizing the sales team, and continue to push inter-team socialization and communication without introducing a lot of bureaucracy.


  11. Helpful (3)

    "Fantastic, awesome company, with an opportunity to make money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    - Fun, inclusive atmosphere
    - Mid-level management is terrific, hilarious, very approachable, open to new ideas
    - Dress attire is casual, hipster, perfect for a young person who wants to look stylish without having to wear a suit/dress
    - Pay is exceptional if you hit and go above your targets... Targets are very realistic and achievable
    - Visit campus at schools like Florida, Miami, Cal-Berkley, awesome experience to visit and hangout

    Cons

    - Not enough sales coaching or development

    Advice to Management

    Overall, it has been fantastic so far. Everything you could want in a sales job and then some. A young sales person can really come into their own in this company. However, more sales coaching, development is needed.


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