Top Hat Reviews | Glassdoor.ca

Top Hat Reviews

Updated Jun 12, 2019

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Found 225 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
73%
Approve of CEO
Top Hat CEO Mike Silagadze
Mike Silagadze
143 Ratings
Pros
  • "Free lunch is provided and there is always enough for everyone(in 29 reviews)

  • "Great benefits and perks including catered lunch every day(in 23 reviews)

Cons
  • "products not closely aligned with market demand, over a month each year spent on data entry, high turnover at every level incl(in 13 reviews)

  • "Company is growing and there is that potential to become corporate rather than start up environment(in 12 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (11)

    "Best Place I've Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Designer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    This is by far my favourite company I've worked at. I enjoy going to work every day and genuinely enjoy all the time I spend here. The people here are fantastic and talented. The people I work with are all people I want to spend time with outside of work; and do! I've made plenty of good friends while working here. The work is fulfilling, as we are actually building something of significance. You can go on classroom...

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    Cons

    The product team sometimes has difficulty seeing a feature through to full completion because they want to focus on the next big thing. This can be frustrating to watch.

    Advice to Management

    See new features through to completion! It's better to have 5 amazing products/features than 20 half-finished features!

    Top Hat2019-02-15

    Top Hat Response

    April 11, 2019Director, Talent

    Thank you for your thoughtful and honest review. We love to see that our team members are genuinely happy working here. We appreciate your constructive feedback and advice. Please feel free to drop us a line anytime you have feedback :)

  2. Helpful (1)

    "Great place to start your sales career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Toronto, ON
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Top Hat full-time for more than 3 years

    Pros

    - Great Lunches - Unbelievable benefits including an LSA to expense TTC/Gym - Easy product to learn/demo - Managers/co-workers are young and friendly, always willing to help - Always busy, time flies! - Get to travel to fantastic campuses and work with great people - Pay is fantastic if you put in the work - Amazing office, right in Yorkville next to the subway - Mentorship is offered for those who take it -...

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    Cons

    - WFH days are taboo; CEO hates remote work and wants sales people in the office even though the job can be done remotely (still no WFH unanimous policy for sales floor) - Outbound sales strategy is completely out of date - Emphasis is put on sales activity and not sales strategy - CEO is extremely selfish; only wants what is best for him - Career pathing is not very well thought out - General lack of trust and transparency...

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    Advice to Management

    Top Hat has tons of potential! It has an amazing product, great culture, and can definitely go on to do great things in higher education. HOWEVER, water runs downhill. The eccentric founder is still the CEO of the company and is woefully inadequate on all fronts to lead the company. I would highly suggest immediately looking for alternatives to the current CEO.

    Top Hat2019-06-04
  3. "Good company, not without its growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    - Decent salary - Good work life balance (in engineering at least, YMMV in other departments) - Good opportunities for growth

    Cons

    - Frequent reorgs/changes from upper management

    Top Hat2019-06-11
  4. Helpful (2)

    "Continuous Opportunity to Grow and Make an Impact"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Chief of Staff in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    The mission of the organization: Top Hat focuses on making teaching fun an effective. What it means by that is changing the university experience from old school lecture environment to active learning, focusing on student outcomes and engagement before, during, and after class. In addition to that, the organization is striving to make education more affordable to facilitate learning. In essence, what this does is making...

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    Cons

    Our weak points are on the flip side of our strengths. Change management: Change management efforts have been developed over time, however, there is an opportunity to work on change management practices further to continue a rollout of new initiatives at a proper pace. We need to make change management more methodical to continue to succeed. Infrastructure: There is an opportunity to develop infrastructure further...

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    Advice to Management

    Continue transparency Focus on developing people within the organization Continue developing the strategic plan and communicating it using a variety of channels Develop key infrastructure for success

    Top Hat2019-06-03
  5. "Good people, rough vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Management in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    Great people. Teams on the AM side were great, inclusive, energetic and helpful. Catered lunches were great and the building itself had a ton of amenities. Very smart individual contributors on the eng, and dev team.

    Cons

    Very confusing goals, very micrometric driven. This made it feel very robotic and nonstrategic. Constant change. Commission, targets, and company direction. High turnover

    Advice to Management

    Look at outside leadership with backgrounds similar to the CRO. This gives a fresh perspective from management that have implemented strategies that differ from the TH norm. Define clear career growth opportunities that don't always lead to team leads or management

    Top Hat2019-06-12
  6. "Good place to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Engineering Co-Op in Toronto, ON
    No opinion of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    Hands-on experience, good office space

    Cons

    People work too hard. pressure to do the same

    Top Hat2019-05-28
  7. Helpful (5)

    "Micromanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    - amazing perks - great location -will develop you as an employee if you're proactive

    Cons

    - Heavy micromanaging -very cliquey -demand working additional hours very often

    Advice to Management

    -hire proven coaches instead of best performers who have zero clue how to properly run a team

    Top Hat2019-05-22
  8. Helpful (4)

    "Incredible company focusing on the right things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than 3 years

    Pros

    Top Hat has become very quick to evolve and adjust based on employee feedback. It has become one of the leading tech companies in Toronto to develop sales talent. The number one focus of the CRO has been employee experience; therefore he got the entire leadership team to constantly look for feedback and figure out ways to improve. The leadership team then adjusts almost immediately to any large challenges. The...

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    Cons

    The go-to-market approach has continued to evolve meaning the sales floor has to learn a ton of new skills which can be challenging at times but is also beneficial in the long run. To succeed, you likely have to work more than just 9-5 or be super efficient with your time.

    Advice to Management

    Trying to plan & strategize further in advance. Keep listening to your employees, we greatly appreciate it!

    Top Hat2019-04-29
  9. Helpful (2)

    "Avoid this company unless you are desperate for work"

    StarStarStarStarStar
      Former Employee - Customer Service Representative in Toronto, ON

      I worked at Top Hat full-time

      Pros

      Good office place, good location, catered lunch

      Cons

      Avoid applying or working for this place if you identify as a poc or lgbt

      Advice to Management

      HR should go through some cultural sensitivity training and actually gain some perspective

      Top Hat2019-06-04
    • Helpful (2)

      "Don't do it to yourself"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Executive 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Top Hat full-time for more than a year

      Pros

      So the pros that have been listed throughout a number of the postings are true. They have a great lunch and beer cart Friday, basically, if you lived in a frat house in college and miss that environment since you've come into the work world this is definitely the place for you.

      Cons

      If you've ever been in an abusive relationship where they degrade you and the effort you put in (not enough dials means you're lazy rather than strategic), tell you-you're not up to their standards (not aggressive enough in your close/weren't enough of a challenger), try to control your time (No WFH policy to ensure you're tied to the desk), environment and who you socialize with but then just when you're ready to leave...

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      Advice to Management

      Find some way to cash out cause you're losing market position quickly. You will be taken over by an institutional player in short order because the product isn't that differentiated that it can't be replicated and last time I checked Pearson or Mcgraw-Hill isn't banned on like 10% of campuses

      Top Hat2019-06-04
    Found 225 reviews