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Top Hat Reviews

Updated 8 January, 2019
201 reviews

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3.6
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Top Hat Founder & CEO Mike Silagadze
Mike Silagadze
122 Ratings

Employee Reviews

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Pros
  • "free lunch and trips to Toronto" (in 29 reviews)

  • "Catered lunch every day (very good) amazing coffee machine" (in 20 reviews)

Cons
  • "Not a 9-5 job but the more you put in the more you will get out" (in 9 reviews)

  • "Work/life balance is occasionally hurt since some parts of the job are seasonal" (in 7 reviews)

More Pros and Cons

  1. "Amazing place to be and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Toronto, ON
    Current Employee - Business Development Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    - They really care about their employees' well being, as well as their customers
    - Great company value which are not just a marketing strategy, but actually upheld.
    - Extremely inclusive -- everyone is willing to lend a helping hand, whether it be Mike Silagadze (CEO) himself or someone else.
    - Your ideas to grow are valued very highly and appreciated throughout the company
    - Love the radical candour that managers follow

    Cons

    - no RRSP matching
    - Not really a con, but you will not grow until you can separate yourself from the crowd. It is a highly competitive workplace -- especially the sales floor.
    - No official work-from-home policies, although occasionally managers will allow you to do so.

    Advice to Management

    - Have more collaboration and coordination across silos. As part of the sales team, we have almost none to very few conversation with the Product/Marketing teams. Increasing this could be vital for growth.


  2. Helpful (4)

    "A great place to learn and grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time

    Pros

    A mission that gets you out of bed in the morning
    Great company values that are upheld
    Meaningful work in a challenging and dynamic industry
    Collegial work environment across all teams
    Maturing every day from an operating model perspective, which is fun to see at a start-up

    Cons

    The roller coaster that is start-up life at a venture-backed company is not for everyone
    To succeed, everyone has to be a good communicator
    No RRSP matching

    Advice to Management

    Continue to drive strategic alignment at all levels of the company.

  3. Helpful (2)

    "Thinking of joining MARKETING at Top Hat? DON'T."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing
    Former Employee - Marketing
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Top Hat full-time

    Pros

    - The people. You will work with some of the smartest, most driven people around
    - Perks are good (catered lunch, great office space and location)
    - Some interesting projects

    Cons

    - Not dog friendly!
    - Vacation allowance could be better
    - Management is a disaster. The CMO, as a previous review stated, is condescending and unhelpful. In fact, he will overcomplicate your work to the point that you feel like giving the entire job up. If you make the team look bad to the rest of the company, game over. You can't make mistakes because they will be talked about in endless one on ones until you feel inadequate and unable to improve. Count on questioning your intelligence at least once a day.
    - Management sets unrealistic targets that set the team up to fail and then are preoccupied with saving face in front of the company so count on making endless presentations for internal use instead of doing your actual work.
    - You will have meeting after meeting about lessons learned from the team's output but these lessons will never be applied
    - Talking about meetings, you will be forced to sit through at least 3-4 "mandatory" hour long meetings a week when you know you don't need to be there. You have no choice but to attend.
    - For a team of more than 20 people, the work generated is of subpar quality and unimaginative. This is because team members are handicapped by micromanagement and overworked with pointless busywork (like endless internal presentations)
    - Management hires incredibly intelligent and motivated professionals and saddles them with deadend work with no growth opportunities...so they leave.
    - Turnover is VERY high because the team's toxic culture does not inspire loyalty.
    - For the people doing most of the work on the team, count on not getting the resources you need. You will be encouraged to work evenings and weekends if necessary and be reachable all the time.
    - So many deadlines are made up and not really urgent but made to feel so. My entire time at Top Hat was full of pointless stress because I never felt like I was getting enough work done quickly or done right.

    Advice to Management

    Stop treating your employees like they are only resources. Start giving them opportunities to grow. You are wasting time and money by hiring smart people, not taking their advice and then burning them out.

    Top Hat Response

    10 Jan, 2019 – Chief Marketing Officer

    Thank you for taking the time to provide feedback on your experience. Top Hat is a high-growth company (indeed, Aggressive Growth is one of our four company values) and as a result is not an... More


  4. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    -Product is easy to sell
    -A lot of career opportunity
    -Good changes to the comp plan. There's now a monthly draw.
    -CRO is excellent and very experienced
    -Phenomenal incentives (trips, money, restaurants, development and offsite training opps)

    Cons

    -Sales strategies are too short-term focused. They're improving this though.
    -It's not a 9-5 job to hit 100% or higher of your quota


  5. Helpful (6)

    "Aggressive Growth, Aggressive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Top Hat full-time (More than a year)

    Pros

    * Catered lunch provided every day
    * Smart colleagues
    * Well respected - recruiters will reach out to you!

    Cons

    * Diversity and Inclusion has been an afterthought to Senior Management; too little, too late.
    * Lack of alignment throughout the organization means your targets often directly challenge another teams key results. This has resulted in a silo mentality and teams do not interact well professionally or personally.
    * Micromanaging is prevalent from top down. Hiring talented individuals but allowing no autonomy so their impact on the business is drowned out.
    * Hostile environment means everybody you work with is low key job hunting. Termination without notice rate is uncomfortably common.
    * Corporate culture, trust, teamwork and collaboration are not topics anybody talks about at Top Hat. There is little sense of cohesion or belonging. It is sad that the #1 thing people can think to compliment is 'free lunch.'
    * Underhand tactics and micro managing perfectly reflected in the cherry-picking of "engaged" employees to write positive Glassdoor reviews.


  6. Helpful (5)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    1. The people are amazing, I love coming to work and have made some great friends here
    2. Our mission is pretty cool and relevant to our day and age. Feels like we're making a difference
    3. A LOT of opportunity to grow and learn, constantly challenged in a good way, have the ability to make a difference and improve my sales skills
    4. Perks are also pretty great
    5. Company making an active effort to improve, listen to it's employees and set us up for success rather than failure

    Cons

    Can still improve on communication between departments, we're getting there but there's work to be done.

    Transparency between management and reps can also improve, it's a lot better than what it used to be but not perfect.

    Advice to Management

    Continue the direction we're going, ensure proper training for managers continue to take place so their reps are set up for success and properly supported.


  7. Helpful (4)

    "Moving in the Right Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Top Hat full-time

    Pros

    The people are incredible, they're smart, talented and driven to succeed.
    The work is challenging and rewarding.
    The perks are good.

    Cons

    Majority are not hitting their quotas although management is making moves to correct that.
    Lots of overtime in order to achieve goal.

  8. Helpful (5)

    "Tons of opportunity to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    -there are amazing people across all levels of the organization that genuinely care about each other
    -there is tons of opportunity to grow your career and take on new challenges
    -feeling like you are making a positive impact on the world by helping make teaching more effective and resources more affordable for students

    Cons

    -as we continue to grow there are a lot of processes and structure that need to be built and improved upon - this can make things a bit chaotic at times - but it’s also a great opportunity to jump in and help make a difference

    Advice to Management

    -keep focusing on how to keep people here, we’ve made great progress recently on the sales side since the new CRO joined, but there’s still more work to be done
    -keep working on improving cross departmental collaboration and communication - this has gotten better already, but there is still room to improve


  9. Helpful (10)

    "If you are a seasoned marketer, don't join Top Hat Marketing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Top Hat full-time (More than a year)

    Pros

    Free lunch
    - Smart and committed co-workers
    - Beautiful office and great location
    - Great recruiting brand - work there for a year and recruiters will seek and poach you

    Cons

    - Top heavy team with poor management skills
    - Whiny, blame culture and passive-aggressive behaviour
    - Very political and favouritism is obvious

    On paper, the marketing team at Top Hat has everything it needs to succeed and from the outside, it looks like a challenging and fulfilling place to work. In reality, your day-to-day will often leave you frustrated, feeling hampered by micromanaging bosses and their lack of alignment.

    For a startup culture, egos abound and titles or age matter more than actual marketing experience. It is a top heavy team that sadly has not met its aggressive goals since its inception (in spite of having great talent on the team). Leadership thinks everything is urgent or a priority and it’s quite evident that they can't identify and focus the team on winning programs. They often argue amongst themselves, making it uncomfortable to challenge them in a meeting. You’ll burnout knowing that the team goals were not met, that you spent hours in meetings and created pointless decks with strategy that was either poorly executed or not executed at all. Weekly team meetings are long, repetitive and more of a 'show and tell' for the CMO than a productive conversation.

    The saying “the squeaky wheel takes the grease” takes a very literal meaning at Top Hat. People complain preemptively to cover their backs and appear proactive, but all this does is contribute to a toxic culture of blaming and passive aggressive finger pointing.

    Certain leaders lack empathy and coaching skills to develop the talent on their team. They will change their minds on you under the guise of the "leadership value" - "strong opinions loosely held". Be prepared to be micro-managed over email/chat and make sure you take notes of who said what so that you can defend yourself later.

    P.S. There's no bigger red flag than companies that have to incite employees to leave positive reviews on Glassdoor.

    Advice to Management

    The executive team should evaluate how marketing leadership runs the team. It is the one team at Top Hat with the most senior level titles and in one year, turnover has been 30%+. Culture is lacking compared to other teams. Consider looking at how other successful startups run marketing, how big those teams are and the job titles they have.


  10. Helpful (6)

    "Account Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at Top Hat full-time

    Pros

    Amazing facility
    Leading edge amenities to work with
    Great environment to get the most out of people

    Cons

    Lack of empathy/investment in the employee
    Felt like a # in the race to going public
    Ruthless hiring and firing policies with little to no accountability to what was mentioned during the hiring process
    Little accountability on how employees progress through the training process
    Your success is not treated as their success

    Advice to Management

    Stop shifting around managers so frequently and invest in your new hires more thoroughly than currently practiced as their time is just as valuable as yours