Top Hat Reviews | Glassdoor.ca

Top Hat Reviews

Updated 17 October, 2017
143 reviews

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3.7
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Top Hat Founder & CEO Mike Silagadze
Mike Silagadze
88 Ratings

143 Employee Reviews

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Pros
  • free lunch and trips to Toronto (in 20 reviews)

  • Catered lunch, execs that ensure you know how you're benefiting the company, real push to thrive (in 15 reviews)

Cons
  • At times it feels like the company is growing faster than it can cope with and reacts to a lot of situations rather than pre-planning for them (in 8 reviews)

  • Work/life balance is occasionally hurt since some parts of the job are seasonal (in 7 reviews)

More Pros and Cons

  1. "Fast paced and full of opportunity!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director
    Current Employee - Account Director
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    As one of Canada’s fastest growing startups, Top Hat is an incredible place to work. The company culture on the sales floor is positive and motivating. As many have mentioned, the training here is incredible. Having worked in sales for other than companies in the past, I can truly say I have learned more in just a few short months than I ever have. Opportunities at Top Hat are really available as long as you are performing and make your career path known. Really a great place to work with great people who are highly motivated!

    Cons

    Growing pains. The company has great plans to make this growth seamless but scaling at this rate can be a bit rocky. In my option Top Hat is on the right track and these growing pains will settle soon!

    Advice to Management

    Keep being open and transparent!


  2. "Great culture and a fantastic place to build your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    I have been working at Top Hat for close to a year and I love it. The culture is fun but demanding, pushing you to achieve your goals. I have worked in many sales organizations and this is one of the best in terms of management, perks, office culture, work/life balance and compensation. If you don't like to work hard, then sales isn't for you.
    We are growing exponentially and as such, things are constantly evolving which keeps it interesting and those who work hard will do well and find promotion opportunities internally.
    Lots of travel and growth opportunities here and free catered lunch every day!

    Cons

    Since we are growing so quickly, there are a lot of silos between departments but the management is actively changing this and evolving our processes.


  3. "Great growing company that is facing some growing pains (BUT is still worth it)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (Less than a year)

    Pros

    Top Hat is a place to come and learn how to be good. A lot of other companies will poach people from Top Hat because they know only the best get hired here and then the training is second to none. They also know after being here for more than 6 months you will have more experience than someone with 3 years of experience in the same role somewhere else. Awesome new Yorkville office with free lunches and great work perks have improved the 'Startup' vibe, but make no mistake this company is at 250 employees and growing FAST so it's not 5 people in a room sitting on bean bag chairs, this company WORKS.
    Highlights:
    - fun and energetic office with lots of young and talented people to learn from each and every day
    - lots of room to grow - there are a lot of opportunities here to try new things and get promoted faster than almost any other company this size or bigger
    - they are genuinely trying to make a difference in education - and that's something to be proud of

    Cons

    One of the unfortunate downsides of working at the fastest growing company in Canada is that is has a lot of growing pains. Some are expected, some are entirely unexpected, but they can all be frustrating if you aren't prepared for it. The biggest pains are the high turnover and poorly set expectations, both of which you should expect from a company that has doubled in size within the year and wants to continue to innovate and try new things.

    The turnover is very high, for two reasons - first, since it hires such top talent, other companies constantly poach talent from Top Hat (good for the people leaving, not for the people still here covering their accounts). Second, the quota can be high and not everyone is set up for success - trying new things with new employees has not always worked out.

    Expectations are not always accurate because the initiatives have never been done before. There's new managers leading new teams in a way the company is trying to test the efficacy for - this is something all startups MUST do, but unfortunately it is sometimes at the expense of employees who these new endeavours do not work out for.

    Advice to Management

    Try to identify what each employee expects when joining, and then continue to check in to make sure those expectations are being met and that new needs are being addressed. While short term goals are constantly set, long term development goals are sometimes forgotten.


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  5. "The greatest launching pad for a sales career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Director in Toronto, ON
    Current Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time (More than a year)

    Pros

    1. Travel to some really cool and interesting places
    2. Greatest people in the world work here
    3. 1 on 1 coaching with managers makes you a master of inside/outside sales
    4. Lunch/snacks, fancy coffee and pop machine, team outings and a great culture!

    Cons

    1. Sometimes new initiatives can become pretty distracting
    2. Employee retention could be better
    3. Days can become pretty repetitive
    4. A lot is requested of AD's and it's tough to manage one's time to get it all done

    Advice to Management

    Keep rewarding and recognizing employees demonstrating continued success. Also, continue thinking of innovative ways to make employees excited to come to work.


  6. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Toronto, ON
    Former Employee - Senior Account Manager in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Top Hat full-time (More than a year)

    Pros

    Good company to work for

    Cons

    Not very organized at organizing people objectives


  7. Helpful (1)

    "Wasn't a good fit for me, but others may feel differently..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Top Hat full-time (Less than a year)

    Pros

    They have among the best perks in the city! Free lunch, macbooks for everyone, and a lifestyle account every year! Great place to work if you're a product manager or in Marketing.

    Cons

    Salary below par for the same roles elsewhere, most managers are inexperienced at managing different personalities in the team, attrition (especially in Sales) is way too high which is scary.


  8. "DON'T DO IT- SERIOUSLY DON'T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time

    Pros

    The people are incredible.

    Cons

    1. Unrealistic targets and expectations- EVERY DEPARTMENT except maybe engineering
    2. Employees success is managements lowest priority
    3. Blatant favouritism and completely unfair distribution of workload.
    4. Job is always on the line, you just never know
    5. Management is very reactive rather than proactive
    6. Aggressive and consistency losing customers and customer retention
    7. Overall sink or swim culture- and even those that swim leave because they burn out
    8. Not a sustainable company
    9. PAY IS AWFUL and will HARDLY increase
    10. Will tell you there is a low of career opportunities which is true if you like having a new title that means more work, no pay improvement, and higher risk of getting fired

    Advice to Management

    Treat your employees like they matter, try to act like you care about their well-being.
    Pay them well- it costs way more to have your employees quit and go through the process of rehiring then to reward someone who deserve it
    Be more proactive, care about employee success, fix the complete unfair process given to some employees


  9. "Sales is good, management bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Director in Toronto, ON
    Former Employee - Account Director in Toronto, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Top Hat full-time (Less than a year)

    Pros

    - Strong sales culture
    - Good training
    - Great place to start a sales career and learn the grind. Sales Managers are experienced and knowledgeable
    - Wonderful people/colleagues. Top salespeople are great and helpful
    - Environment did not feel like work
    - Catered lunch, benefits ($1500 lifestyle/year)

    Cons

    - High turnover of salespeople. Being there for 1 year is considered a long time on the sales floor
    - One of the Sales Managers micromanages a lot and regularly gives contradictory advice
    - Low transparency between management and salespeople
    - Management will add random rules/barriers before a sale is considered valid because a few people misled customers to hit their aggressive targets
    - Aggressive targets are good, though only a handful actually hit them
    - Employees feel easily disposable to management. They move people around constantly with little regard to what they want long term
    - Arbitrary emphasis on staying late

    Advice to Management

    Top Hat is a great growing company. You can easily improve the high turnover by not being uselessly chaotic. Instead of randomly dropping negative information on people, give them a heads up. If you are going to surprise your employees so often with new developments, make sure at least half of them are good surprises
    - It feels like every year, compensation is reworked to try to make employees work harder and pay them a little less.
    - HR can be disorganized, they do not follow formal processes


  10. Helpful (1)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Top Hat is a fun company

    Cons

    Top Hat is an unorganized company


  11. "Great company culture, perks, and work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Catered lunch every day
    - Great company culture
    - Good engineering practices
    - Board games at lunch every day
    - Good snacks and breakfast available
    - Great work-life balance
    - Responsive and accessible management
    - Great company growth

    Cons

    No major cons so far


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