Top Hat Reviews

Updated Jun 17, 2020

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3.4
58%
Recommend to a Friend
62%
Approve of CEO
Top Hat Founder & CEO Mike Silagadze
Mike Silagadze
164 Ratings
Pros
  • "Free lunch parties great learnings(in 36 reviews)

  • "Catered lunch, great location, lots of social activities(in 28 reviews)

Cons
  • "products not closely aligned with market demand, over a month each year spent on data entry, high turnover at every level incl(in 16 reviews)

  • "Company is growing and there is that potential to become corporate rather than start up environment(in 12 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Great Experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Full Stack Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    tldr: I really enjoyed my time at Top Hat and the work experience was great. I would absolutely recommend it to anyone who is looking for a more established company and values work life balance. I liked the tech stack: Django (drf), mysql on the backend and react on the frontend. The cood code quality compared to other companies I've worked at Documentation was pretty good. Tech leads emphasize on documentation after projects. We had a lot of good dev scripts. Our local environments worked 99% of the time. Engineering processes were very good. We had a good deploy process (mostly automated). We had a good observability/logging on the backend to debug issues. Coworkers were all great. Very little egos and there were a lot of experienced people. Everyone was approachable and if you were stuck on something, someone was always willing to help or pair on it. My manager was really good. The entire engineering management team genuinely cared about growth and wanted to promote a learning environment. Catered lunch is obviously an amazing perk. Weekly work from home days were nice. It increased productivity by a significant amount even if you choose to come into the office because meetings are not to be scheduled. Office was awesome. We had 4 floors. 1 library where it's silent. Meditation/wellness rooms in case you need to close your eyes for a bit. Yorkville is a great area to work in. Insurance benefits were really good. Engineering meetings were usually very concise so we didn't have to waste a bunch of time on random meetings like other companies do. The company was willing to purchase anything increases productivity. I felt like I was set up for success. Plenty of celebrations and team outings

    Cons

    Work was dull at times. I wish I was learning at a faster pace. Food portions were a little small at times.

  2. "Great place to learn and grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Specialist in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    - Top Hat is small enough that I get to see the impact of my role to business objectives but also not big enough to feel like a bank - I've grown tremendously during my time at Top Hat (2+ years) - I've worked on and led projects I never thought I would be able to touch so early in my career - Everyone at Top Hat is extremely receptive to feedback and collaboration, a lot of cross functional opportunities - Office culture is very friendly and open - Company perks are amazing for my lifestyle. Catered lunches are a huge time saver and lifestyle spending accounts really support my mental status

    Cons

    - Things move really fast at Top Hat and you can get lost in the fray - Professional development is still a bit in the air in terms of formalized programs. It's there, it's just difficult to find at times and that onus is on you most of the time. - Long term planning could be improved. I've seen several go-to-market strategies and hiring plans come and go in my time at Top Hat.

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  3. Helpful (7)

    "Not Making Teaching Fun or Effective"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Onboarding Specialist 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time

    Pros

    -I got to work on some really great projects that helped me develop some great skills -Free lunches and great snacks -legendary socials - extremely difficult interview process produces some amazing coworkers and made some great friends -good office space and centrally located -very good employee onboarding process

    Cons

    Sales culture dominates everything at the company and at times it is really sleazy. Why are resources put into acquiring new companies and their published content when our fundamental platform is flawed. It is really lacking even in the basics. Then when the professor has a bad experience and leaves it was our fault for not trying to save them hard enough or providing the correct solutions. I had professors have such bad experiences they were worried about keeping their jobs because of the student reviews. My mental health has never been so bad as during the period right before class starts. It's insanely busy and you work crazy hours for weeks with no real compensation. If you tell your manager that you need help they say this is a normal workload and it's your problem that you're doing better managing your time. Management tells you they want to treat us like adults and then micromanage every little thing.

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  4. Helpful (6)

    "Stay Away!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    - Reasonable compensation structure - Location - Catered lunch - The product is unique and is the only thing keeping this company afloat

    Cons

    - Incredibly fake and deceiving attitude of majority of the staff - Explicit favouritism - A sales strategy that can be summed up by spam-mail - Little autonomy to strategize and use a different approach - Super High turnover - A fake and discouraging work environment

  5. Helpful (1)

    "Awesome place for growing skillset and culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    - you have a chance to have a competitive work ethic and TH teaches you how to get there - management is always looking to grow you "where do you wanna be in 6 months? a year?" - EVERYONE is receptive to feedback. the amount of times i've provided feedback and seen it acted on has been positively surprising. - you worth with smart people. there's a reason why the recruiting process is the way it is. - the company is constantly looking and finding ways to improve culture, although it's already great and cant imagine what else they can do - you become a part of a company that has a clear mission that's meant to do so much good which makes me feel like I'm contributing to society and revolutionizing education

    Cons

    I don't really have cons but one thing I think that could be improved for morale is communicating employee departures. whether it's individual team managers communicating or as a department, to have a chance to discuss and process departures (for any reason) could maybe in return help a lot of the glassdoor reviews here.

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  6. Helpful (3)

    "Overall a great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    good benefits, catered daily lunches, surrounded by intelligent and talented people, good culture

    Cons

    - difficult hiring process, sometimes departments have conflicting/competing priorities that could be better aligned

    Continue reading
  7. Helpful (2)

    "Great product, culture, training, and growth!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    Having been here for less than 2 years, I've been promoted 3 times. For those that are willing to put in the effort in getting better every single day, there will always be assistance from others in the sales org that see it as their own success when you succeed as they likely played a part in that. The company lives its values every day. It is one of the few products out there truly making a change in the world. Customers are at the centre of every decision and management is quick to make a change when it is not in the customer's best interest.

    Cons

    Very steep learning curve. You will struggle and fall back down multiple times when trying to ramp up as an Account Executive here. If you work hard and invest yourself in it, you'll see support come from various directions. If you're not putting in the time to get better early on, support from others can soon disappear.

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  8. Helpful (5)

    "Not that great"

    2.0
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Top Hat full-time for less than a year

    Pros

    Free lunch parties great learnings

    Cons

    Everything else Very cut throat

    Continue reading
  9. Helpful (6)

    "Learn what not to do to your career"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Top Hat full-time for less than a year

    Pros

    They have a way of getting you excited that you are about to join a cutting edge startup that has all the ducks in a row and that they are making changes that are bringing the best people together and leadership is world-class. How well they portrayed ? Let's see the cons

    Cons

    Their recruitment team makes you feel really good about joining them. Then you start and the burn starts right after training ends. 80-100 dials Call burnt leads Listen to professors tell you how bad tophat is by being aggressive and inconsiderate of their time Same schools being recycled through different reps. What really breaks the dream?: Inexperienced leadership No prior leadership experience whatsoever (they got tapped on shoulder one day and came to work as a manager next day with no training) -Micromanaging -numbers driven -lack strategy They have a hard time getting external leaders and keeping them. Rigid mentality Old school ways of blind dialing and it's a complete churn

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    Top Hat Response

    April 6, 2020Chief Revenue Officer

    Thanks for your feedback. We believe strongly in our culture, and on our focus to create a welcoming and challenging workplace for every Top Hatter. We are always exploring how we can improve including our existing sales process while adding additional features to our product and bringing on exciting new partners. We believe in developing talent from within - it’s one of the best ways to connect our people to our shared values, our customers and our mission. While we can always do better, we have a comprehensive onboarding and training program for all Top Hatters - including new leaders. Top Hat is committed to diversity, inclusion and belonging for every Top Hatter and is proud to be an equal opportunity employer. Our entire leadership team works hard every day to listen to our people and provide a transparent and challenging work environment. I invite you or anyone on our team to connect with me directly at john dot hood at tophat dot com so that I may ensure every member feels heard.

  10. Helpful (1)

    "Amazing company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Top Hat full-time for more than a year

    Pros

    Culture & atmosphere, you are surrounded by very smart people, that know how to keep having fun while solving really interesting problems. Management cares and tries to help employees grow in their careers. Add to that the mission, hours, lunches, hanging out after-hours & location - and you feel very lucky to be part of it,

    Cons

    There is nothing worth mentioning

    Continue reading
Found 252 reviews