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Top Hat

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Top Hat Reviews

Updated Dec. 8, 2022

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Found 422 of over 449 reviews
3.8
65% Recommend to a Friend
Top Hat CEO Joe Rohrlich
89% Approve of CEO

Found 423 of over 449 reviews

3.8
65%
Recommend to a Friend
89%
Approve of CEO
Top Hat CEO Joe Rohrlich
Joe Rohrlich
67 Ratings
Pros
  • "Hearing customers talk about the work they've been able to do using Top Hat is so motivating(in 75 reviews)

  • "Awesome people, free lunch and snack, office is amazing(in 39 reviews)

  • Cons
  • "Things move really fast at Top Hat and you can get lost in the fray(in 37 reviews)

  • "Work life balance is challenging given the growth(in 14 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Ratings by Demographics

    This rating reflects the overall rating of Top Hat and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Fast paced and great progress

      Dec. 8, 2022 - Sales Leader 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Top Hats mission is one everyone can get behind, the company is a fast-paced environment which I love - there has been a huge focus on employee feedback and making improvements to systems, and processes.

      Cons

      Top Hat is busy - people work hard and have fun - and if you don't like being busy its probably not the place for you.

      Continue reading
      Be the first to find this review helpful
    2. 4.0
      Current Employee

      Values driven company

      Nov. 21, 2022 - Customer Engagement Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team Fully remote work Flexibility Strong values of transforming Education Good work-life balance

      Cons

      Employee pool could be more diverse Big focus on American universities

      Continue reading
      1 person found this review helpful
    3. Join the Top Hat team
      See Our Latest Jobs
    4. 5.0
      Current Employee

      Great company

      Nov. 17, 2022 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, very smart people, engaging onboarding, flexible, cares about its employees

      Cons

      Nothing so far, will update if something comes up

      1 person found this review helpful
    5. 5.0
      Current Employee, more than 5 years

      Proud to Work for Toronto's Next Tech Unicorn

      Nov. 13, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This is a prestigious company with a strong reputation in tech and academic circles. You get to work with a high caliber of smart and motivated people on an important mission to improve education with higher levels of student engagement, better learning outcomes, lower costs, and reduced admin time for profs. The company properly rewards excellent performance with career growth and salary increases.

      Cons

      The company moves quickly so you have to be very adaptive, quick to learn, and open to change. This is a place for intelligent, ambitious people only and it's not suitable for clock-checking 9-5ers or so-called "Quiet Quitters" who want to do a mediocre run-of-the-mill job.

      1 person found this review helpful
    6. 3.0
      Current Employee

      Good but pretty worried about the future

      Nov. 23, 2022 - Software Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Pretty good tech stack - Really good peers

      Cons

      - Outsourcing/contractors - Not finishing what we start - High employee turn over - Doing too many things at once - ...

      Be the first to find this review helpful
    7. 5.0
      Current Employee

      Good place to work

      Oct. 26, 2022 - Senior Software Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remote, flexibility, good work life balance

      Cons

      Only 80% coverage for benefits

      2 people found this review helpful
    8. 4.0
      Current Employee, more than 1 year

      Great place to work

      Oct. 25, 2022 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Selling an impactful product People are nice Base pay is good

      Cons

      High turnover Management is constantly creating new processes

      1 person found this review helpful
    9. 1.0
      Former Employee, less than 1 year

      A Completely Mismanaged Company

      Nov. 22, 2022 - Customer Success Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some of the people you work with are lovely, however management and especially the executives have such egos they become almost impossible to interact with.

      Cons

      - Dishonest Hiring Practices - Being told that all but two employees in a 40-50 person department are hitting quota when in reality only about 25% of employees do, sets the company up for massive turnover. - Turnover - Turnover in the Revenue Organization is higher than when I worked at McDonalds as a teenager. Management has done nothing to meaningfully address this. Because of this turnover, there is a ton of negative sentiment within the market towards the instability at Top Hat, making it very difficult to hit quota. - Compensation - The total variable pay plan changed no less then five times for me over the span of less then a year. There are no yearly increases regardless of inflation. Salary increases only come when there is a title change, however there is no career pathing and thus no clear way to earn a raise. They don't properly deduct federal and provincial taxes which results in a mess during tax season. - Toxic Positivity - Any form of dissent is shut down under the guise of being positive. People are promoted based on their ability to stroke the ego of their respective executive regardless of the fact that they might be a poor performer/leader. In the CS department, the managers have almost no corporate experience outside of a couple years at Top Hat. - Myopic Sales Bros - The CEO and CRO are old sales bros who prescribe to 20 year old sales practices which are focused on short-term sales resulting in poor customer experience and thus a very soft user base. It also creates dissonance between the company's stated values and the actual behaviors which are rewarded.

      Continue reading
      1 person found this review helpful
    10. 1.0
      Current Employee, more than 3 years

      Do. Not. Work. Here.

      Nov. 20, 2022 - Anonymous Employee in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Not sure there are any positives. Remote work is nice, but that is essentially standard in tech these days.

      Cons

      Leaders don't know what they are doing.

      Continue reading
      Be the first to find this review helpful
    11. 4.0
      Former Employee, more than 1 year

      Good not great, but I appreicate my time there

      Oct. 13, 2022 - Account Executive in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great perks Nice team Solid work culture

      Cons

      Inbound lead flow is not ideal GTM strategy was shaky during my time there

      Be the first to find this review helpful
    Viewing 1 - 10 of 423 Reviews
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    Top Hat Reviews FAQs

    Top Hat has an overall rating of 3.8 out of 5, based on over 449 reviews left anonymously by employees. 65% of employees would recommend working at Top Hat to a friend and 57% have a positive outlook for the business. This rating has decreased by -5% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, Top Hat employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Top Hat. This rating has decreased by -6% over the last 12 months.

    65% of Top Hat employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Top Hat 3.7 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

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    Glassdoor has 449 Top Hat reviews submitted anonymously by Top Hat employees. Read employee reviews and ratings on Glassdoor to decide if Top Hat is right for you.