Think|Stack Reviews

Culture: -Boasts “great culture” - feels similar to having an overly enthusiastic grades school teacher; forced and fake. -Felt patronized in most situations. -Management is petrified of turnover and avoids being transparent when team members are leaving. Workflow and Assignments: During a 2 week sprint you can have anywhere between 8 to 12+ Pods (assignments). Role in each assignment is broadly explained with no clear deadlines. - No formal handoff procedure. - Previously assigned resource makes no effort to explain and update you on what that assignments status is. Resources assigning tasks are not technical enough to understand if the task they are assigning to techs is appropriate for their skill level or if there is a total lack of dependencies in which would hinder any progress that could be made. - There is also no senior staff that is actively following the process or handoffs - What you expect to be receiving from a progress stand point, is almost never actually what it should be. - More time spent calling around asking questions due to a lack of formal handoff - Ability to make actual progress is negligible. Rinse, repeat - every 2 weeks. Meetings and Disruptions: - Meeting and “shoulder tap” heavy environment. - Fully expect to be ridden by dispatch with questions that could be easily answered if they read the ticket. - Sprint/Pods do not accurately reflect amount of time being disrupted by meetings; planned and adhoc alike. - Meeting times are not respected. When people accept meeting invites they do not show up on time or stay for the entire duration. - Virtual meeting etiquette is poor. Staff does not put themselves in an appropriate environment to take calls; for example - people taking calls from their cars creates lots of road noise and inconsistent connections so they drop in and out of the meeting which, at times, puts the meeting at the mercy of this one person because they could not place themselves somewhere more appropriate for a call or remove kids or pets from the room. - Management is more guilty of not showing up to meetings or being late than technical staff. It is often technical staff waiting around for management. This is extremely frustrating because final decisions for some items must come from management and without their full participation in the meeting no informed decisions can be made. - Meetings do not have a formal agenda and often get very far off topic. Communication and Accountability: - Communication from management is poor. - Accountability is non-existent. - Pain points in a process could be obvious and nothing will be done - a blind eye is turned to it in order to avoid “issues” or potentially losing an employee Teamwork and Training: - Teamwork is a brief message, conversation or call; almost no shoulder to shoulder work - Training is someone speed walking you through a brief overview of a tool. Opportunity and Growth: - There is no upward mobility. - They hire people with less experience above you and then have you train them, adding insult to injury. - Will let you move around - but you just collect additional responsibilities with no compensation. - Eventually you push yourself out of the role you started as; there’s no desire to adjust title/compensation/benefits to align with the additional responsibilities/new role. - It seemed very much like they wanted a horde of obsequious employees. Management and Senior Technical Staff: - Management has no desire to be actual people managers. - Lack of managerial skill set is painfully obvious. - Senior Technical staff also shows no interest in helping to develop junior staff. Work/life Balance: - There is no respect for “off” hours. - Will let you take a day off if you’re stressed. When you come back they’ve made no attempt to help you take care of the workload that you left and in many cases have piled you up with more work Benefits and Compensation: - Salary is below industry standard. - Health insurance is offered but is very expensive for a family. “Unlimited” PTO is not what they make it sound like. - Small stipend for your cell phone even though they likely use more data than what they cover. - remote employees can have their internet cost expensed. Hybrid employees don’t qualify for the reimbursement. Overall: Grossly confuses the difference between movement and progress. If you’re new to the tech space; new to MSP work or have a low tolerance for high stress and unorganized environments - avoid at all costs.

-There are certainly growing pains. You can see from some reviews that this is not an environment for the inflexible. -Sometimes work scheduling does not reflect current tasks or timing is off, but this is easily addressed by communicating with management.