Systems Solution Reviews

In February 2019, we hired an engineer from an MSP with significant experience in building and developing a Project Management Office and the processes required to provide a structured approach to onboarding and project management. Today, we have a fully staffed Project Management Office steering clients’ project plans as well as a highly skilled and technically diverse Technical Operations team focused on providing our clients sophisticated and technically sound solutions.

2019 and 2020 have been transition years for SSI. We have been evolving from a small, entrepreneurial organization to one more structured to securely and confidently delivering managed IT services to mid-market clients. In addition to hiring a leader to build out and drive our Project Management approach in Q1 2019, over the next 4 quarters, we have we hired two additional energetic account managers, a Chief People Officer as well as a Chief Financial Officer. Both officer positions are new roles set to facilitate the company transition - in terms of the talent we attract, hire and retain; the organizational processes used to improve client service and make stronger business decisions; and the communications processes to engage employees. These new executives participate as part of a broader working leadership team that devises company strategy, develops operational plans and identifies opportunities to identify, motivate and retain talent.