Silvercloud Reviews

3.1

39% would recommend to a friend

(30 total reviews)
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Scott Cornell

45% approve of CEO

42% positive business outlook

Silvercloud has an employee rating of 3.1 out of 5 stars, based on 30 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

30 reviews
1.0
Sep 19, 2019
Recommend
CEO approval
Business outlook

Pros

Only when you are deathly ill, are you allowed to continue working from your home office.

Cons

Management is sneaky and secretive. There’s no communication. No one knows what they do all day outside of create unnecessary work for others and keep changing critical processes that usually end up being more of a problem than an improvement with very little information. But what’s it to them when they don’t have to deal with the customers that will be impacted? I don’t know how there can be so many glitches and bugs with a product. These issues aren’t shared with with the right teams so when customers complain their project managers are blind sighted. Everything is a blame game and no one takes accountability. There is zero flexibility. Since there is so much mindless work piled on people there isn’t great work/life balance. Worst of all there’s no value in the work. There is no communication when internal positions are available and people are held back from moving into the right role. When employees ask about growth opportunities from their manager they are told to visit the internal search engine. Seems like a good way to develop your workforce.. Why do chaplains walk around the office?? Nice enough people but religion is not for the workplace. It’s very uncomfortable.

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Silvercloud Response
6y
Thank you for your work at SilverCloud and for providing us with your feedback. SilverCloud has grown tremendously over the last few years. We are focused on constantly improving, not just the business , but the consumer and employee experience. We strive to live our corporate values everyday (take care of each other, demonstrate excellence and do what you say) and develop a culture and workplace that we can be proud of. We work to provide a good work life balance for employees and are committed to continually improving our culture through in office fun committee events (catered lunches, food trucks, Murder Mystery Dinners) and community outreach volunteering in the Portsmouth area. We appreciate the feedback and will use it as an opportunity to evaluate our employee experiences to ensure that we are constantly improving to continue to make SilverCloud a great place to work.
1.0
Jun 21, 2019

Awful Just Awful

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Money is ok, can't think of anything else.

Cons

The Developers are underpaid here when compared to other companies. The Content Service department is overworked and doesn't receive enough recognition. Sales is gamble, the turnover rate is insane. Advancement is a myth here, the VPs keep you from moving to a different department and will constantly lie to your face about chances of transitioning. Their goal is to keep you from moving around, don't trust them ever. It's a popularity content here, if you don't kiss up or laugh at every dumb joke people tell then you will be outcasted. Middle management has no skills, does less work than anyone else but will make good money. How they even have a job here I have no clue. Silvercloud pull the shadiest business practices to avoid paying people more. To top it all off the product here is not even worth it for buyers. I don't see this company growing anytime soon or ever.

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Silvercloud Response
6y
Thank you for your work at SilverCloud and for providing us with your feedback. SilverCloud has grown tremendously over the last few years. We are focused on constantly improving, not just the business , but the consumer and employee experience. We strive to live our corporate values everyday (take care of each other, demonstrate excellence and do what you say) and develop a culture and workplace that we can be proud of. We appreciate the feedback and will use it as an opportunity to evaluate our employee experiences to ensure that we are constantly improving to continue to make SilverCloud a great place to work.
1.0
Jul 23, 2020
Recommend
CEO approval
Business outlook

Pros

nice coworkers, need more words in this box to post

Cons

micromanagement. hyperfocused on the negatives, perfect results were “expected”. drank on the job. didn't want to let employees work from home during a pandemic (even though they were remote before they had an office)

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Silvercloud Response
5y
Thank you for your contributions to SilverCloud and we appreciate your feedback. SilverCloud has made numerous accommodations during the COVID-19 pandemic following state/federal guidelines including offering remote work for the safety and well-being of our employees. On Monday, March 16th we quickly pivoted our entire workforce to remote. This included new hardware and software for a large majority of our staff to ensure they could work in the safety of their homes. In early June, we slowly opened the office back up to employees that wished to return to the office. We hired a cleaning company to come through the office twice a day and also invested in cleaning supplies, masks, and other safety precautions. To date, about 50% of our staff continues to work from home and will continue to do so until they are comfortable returning. SilverCloud prides itself on culture, collaboration, and celebrating our shared successes. This includes events (in-person and virtual) that promote team bonding, employee appreciation, and simply taking a break from day-to-day work to just be people. We value our coworkers and strongly encourage all of our employees to speak to their managers, other managers, and HR as we know that the best ideas often come from the people on the front line. We wish you the best of luck with your future endeavors.
Viewing 1 - 3 of 30 Reviews

Glassdoor has 38 Silvercloud reviews submitted anonymously by Silvercloud employees. Read employee reviews and ratings on Glassdoor to decide if Silvercloud is right for you.