Does Shake Shack pay their employees well?

According to anonymously submitted Glassdoor reviews, Shake Shack employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Shake Shack. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Shake Shack?

40% of Shake Shack employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Shake Shack 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Shake Shack?

Team Member (11) , Crew Member (6) , General Manager (6) , Cashier (4) , Part Time Service Crew (4) , Trainer (4) , Assistant General Manager (3) , Cook (3) , Cross Trainer (3) , Food Service Worker (3) , Kitchen Staff (3) , Manager (3) , Service Crew (3) , Shift Manager (3) , Kitchen Team Member (2)

What are the pros of working at Shake Shack according to real employee reviews?

"only the pay is good" ((in 15 reviews)); "Great coworkers." ((in 9 reviews)); "the work environment is great" ((in 4 reviews)); "people were fun to work with" ((in 4 reviews)); "Great environment they push for growth" ((in 3 reviews))

What are the cons of working at Shake Shack according to real employee reviews?

"Long hours on your feet and in a hot environment" ((in 7 reviews)); "But on closers you don't get to go home until manager approves it and it was always understaffed, so you always go over by an hour or more." ((in 4 reviews)); "Favoritism in management Poor judgment Questionable hiring (management)" ((in 4 reviews))

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Shake Shack

Shake Shack Reviews

3.3

40% would recommend to a friend

(124 total reviews)

41% positive business outlook

Ratings by category

4.0

Diversity and inclusion

3.4

Culture and values

3.3

Compensation and benefits

3.1

Work/Life balance

3.1

Career opportunities

3.0

Senior management

Shake Shack has an employee rating of 3.3 out of 5 stars, based on 124 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

124 reviews

4.0

Jun 4, 2026

Supportive community but fast-paced with few breaks

Store manager

Recommend

CEO approval

Business outlook

Pros

Nice, community, and keeps you going

Cons

Always busy, fast paced, lack of breaks when it’s busy

2.0

May 4, 2026

Decent pay and kind coworkers, but hectic atmosphere

Team member

Recommend

CEO approval

Business outlook

Pros

Decent pay, very kind and helpful coworkers, many tasks are straightforward, discounted meals

Cons

Lack of training and passive aggression from managers, scheduling issues, hectic environment

5.0

Apr 21, 2026

F&B Service Crew

Part time service crew

Recommend

CEO approval

Business outlook

Pros

Fast paced environment. Pay is decent. Bonus if you a hit a minimum number of hours.

Cons

Can get oily in the kitchen.

Viewing 1 - 3 of 124 Reviews

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