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      ServiceRocket

      Engaged employer

      ServiceRocket Reviews

      4.5

      90% would recommend to a friend

      (183 total reviews)
      avatar

      Rob Castaneda

      94% approve of CEO

      76% positive business outlook

      Ratings by category

      4.8

      Diversity and inclusion

      4.7

      Culture and values

      4.6

      Work/Life balance

      4.4

      Senior management

      4.2

      Compensation and benefits

      4.2

      Career opportunities

      ServiceRocket has an employee rating of 4.5 out of 5 stars, based on 183 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceRocket employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      183 reviews
      2.0
      May 3, 2026

      Not a good company anymore

      Consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      In my experience, the company has changed significantly over the past few years, especially in operations management. HR does a great job and is very supportive, but there seems to be a disconnect between leadership decisions and employee well-being. Those bad decisions are fron directors level

      Cons

      Compensation is below market compared to similar roles outside the company. The work environment has become challenging, and there has been noticeable turnover among experienced employees. This has impacted project quality, with less experienced staff taking on more responsibilities.

      5.0
      Apr 23, 2026

      A great culture with things to improve

      Engineer customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      After almost 5 years here, I can say: - All the people working here are really nice - You have an awesome work-life balance - Different opportunities to grow technically

      Cons

      - It's mostly Atlassian-centric. If you don't want to grow in this stack, you will get stuck quickly inside the company. - Improving your salary inside the company is not an easy task - With the latest restructuring, I feel it has lost a bit of its identity (the one I met 4 years ago)

      2.0
      Mar 24, 2026

      Messy and without control

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      -Rocketeers are good people; the majority are very collaborative and kind with each other. -Work from home gives you freedom (at times) -There's good intentions in most of people

      Cons

      -Changes don't make sense most of the time -Leadership is not aligned, their ideas and decisions collide constantly -Very underpaid employees -Delivery team is expected to work 40 billable hours a week + administrative tasks and trainings that are invisible and not count -Extra hours are not always paid, or underpaid -Job description doesn't match what they ask you to do. "Everyone can do everything" culture, but without a salary that reflects the effort

      Viewing 1 - 3 of 183 Reviews
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      ReviewsServiceRocket reviews

      Glassdoor has 195 ServiceRocket reviews submitted anonymously by ServiceRocket employees. Read employee reviews and ratings on Glassdoor to decide if ServiceRocket is right for you.