Does Portfolio Recovery Associates pay their employees well?

According to anonymously submitted Glassdoor reviews, Portfolio Recovery Associates employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Portfolio Recovery Associates. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Portfolio Recovery Associates?

41% of Portfolio Recovery Associates employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Portfolio Recovery Associates 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Portfolio Recovery Associates?

Account Manager (9) , Operations Manager (6) , Collections Representative (5) , Disputes Specialist (5) , Customer Service Representative (4) , Debt Collector (4) , Account Representative (3) , Custodian of Records (3) , Dispute Specialist (3) , Account Executive (2) , Analyst (2) , Senior Account Executive (2)

What are the pros of working at Portfolio Recovery Associates according to real employee reviews?

"good benefits." ((in 4 reviews)); "Breaks and flexible schedules sometimes" ((in 3 reviews))

What are the cons of working at Portfolio Recovery Associates according to real employee reviews?

"Management was extremely messy and unprofessional." ((in 8 reviews)); "Have a better starting pay?" ((in 7 reviews)); "work life balance is gone." ((in 4 reviews)); "Strict company policies, so many rules, low pay, no remote work, favoritism in management" ((in 3 reviews))

What are employees saying about Portfolio Recovery Associates redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Portfolio Recovery Associates redundancy and their outlook for job security at Portfolio Recovery Associates in 2026.

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Portfolio Recovery Associates

Portfolio Recovery Associates Reviews

3.0

41% would recommend to a friend

(91 total reviews)

Kristen Mantyla

46% approve of CEO

31% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (91 reviews)

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Portfolio Recovery Associates has an employee rating of 3.0 out of 5 stars, based on 91 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

91 reviews

3.0

Jun 27, 2026

Remote work option, but lacks work-life balance

Sr. compliance analyst

Recommend

CEO approval

Business outlook

Pros

Remote work 3 days a week.

Cons

There is not any work life balance.

5.0

May 12, 2026

Enjoyable solitude, but heavy workload at times

Dispute specialist

Recommend

CEO approval

Business outlook

Pros

Not talking to people was really great

Cons

The workload could be heavy at times

3.0

Apr 9, 2026

draining but stable income

Csa - customer service associate

Recommend

CEO approval

Business outlook

Pros

decent starting base hourly rate

Cons

expectations are at times unattainable

Viewing 1 - 3 of 91 Reviews

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Ratings by demographic groups

Reviews by job title

Remote work option, but lacks work-life balance

Enjoyable solitude, but heavy workload at times

draining but stable income

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