Pros
Supportive, encouraging, and a great company culture. Cared about me having personal issues that were affecting my work and offered support for me with them.
Cons
- Very strictly numbers driven - Lots of tech issues that impeded performance - Although they are trying to create an effective training process, there were lots of gaps in it - Too short of a training period before putting people on calls - Book to close rates means you are responsible for people who book and then cancel immediately which is something completely out of your control - We are supposed to have weekly one-on-one training when we start taking calls but I didn't get one. - Need 30 days notice to change your schedule but my kids' school gives only 1 1/2 to 2 weeks notice for events, so when I asked if I could change a few hours of availability from one day to another so I could attend an open house, I was told just this once but not in the future, even though I had no one booked at that time and lots of peers who would happily take that call had one been booked.
