KatKin Reviews

Founders are total narcissists. One CEO in particular micromanages employees within an inch of their lives, to the point of insisting that everybody uses the same acronyms. Forces employees to join long, pointless meetings without any clear goal, where the most minute of details is discussed constantly. Then turns around and wonders why people aren’t productive and makes them take the fall for bad business decisions. Culture is rotten to the core — as a company it claims to put customers first. Couldn’t be further from the truth — decisions like making it hard for people to cancel their subscription, by phoning up, are regularly discussed. History of hiring and promoting people who are great at posturing, with near to zero experience of working at e commerce companies. If you have any amount of self esteem and want career progression, avoid this place.

I worked in the customer service dept and unfortunately, my experience was not positive. The turnover rate is very high for a reason. The culture is dehumanising with unrealistically high expectations and frequent changes to goals without clear communication. Processes were disorganised, and despite claims of transparency, decisions were often made behind closed doors and changes were launched with no warning/ chance for discussion or opinion sharing. There’s an expectation to regularly work beyond your contracted hours, and when customer inbound volumes spike to the point of the team being unable to keep up, the blame is put on the team rather than on planning or leadership decisions- even when productivity and quality targets are being met. Promotions don’t always feel merit-based; bias plays a noticeable role, and overall growth opportunities are very limited. They tend to hire externally rather than grow the existing internal talent which is very demoralising.