Pros
- Great hours. Case managers usually start at 6 AM and end at 2 PM, so you have afternoons off and get to avoid most traffic. The work, though tedious/ monotonous, is easy enough. - Great work/life balance You're done with work the moment you're out the door. All work is done on the Jetstream website, and because most facilities close at 5pm (even earlier for other states), you couldn't do work even if you wanted to. Nor are you ever required to.
Cons
- Extremely unprofessional environment. I would neither recommend working here nor being a client of Jetstream APS. Workers openly gossip about the clients and hospital staff they just got off the phone with. "Stupid", "crazy" and all adverbs thereof are frequent occurrences. It's very unorganized, and there is a high turnaround: less than half of the workers have been working for more than a few years. - Workload is too much. There is definitely a quantity over quality policy at this company. Case managers are given too many cases--- it's still manageable, but it is not conducive to quality work. This leads to a lot of angry clients to deal with, because you're forced to spread your time out so thinly. - No chance of upward mobility or raises Pay is NOT performance-based, which is both good and bad. It's mostly bad, because there is no incentive to increase your output.
