However, the high degree of freedom also had downsides. Some employees took advantage of the flexibility by working for competitors simultaneously. Unfortunately, one incident involved a trusted team member who misused internal data by passing sales leads to a competing company. This experience taught me the importance of strict data protection and confidentiality in sales operations.
Following a merger and acquisition, several key policies changed. The flexible schedule and WFA policy were discontinued, and in-office attendance became mandatory. This shift reduced one of the company’s main advantages that initially attracted many employees.
Inter-departmental coordination was another challenge. Collaboration between divisions often required repeated manual follow-ups from the sales side. In one case, a large potential deal was dropped because the Solution Architect team considered the opportunity too small, even though every lead is valuable for meeting sales KPIs.
Additionally, the transportation voucher policy became more limited. Once the quota is used—often after only three trips—there is no reimbursement for further travel. This created difficulties for sales representatives who rely heavily on mobility for daily operations.