Hilton Reviews | Glassdoor.ca

Hilton Reviews

Updated 20 April, 2019
3,873 reviews

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4.0
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
1,705 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance needs to improve" (in 115 reviews)

  • "Extremely long hours bring you to a level of exhaustion" (in 185 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Hilton is the Best Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, HRX in Memphis, TN (US)
    Current Employee - Manager, HRX in Memphis, TN (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time (More than 10 years)

    Pros

    The culture of Hilton is one that makes me proud to work here but to also serve in my community. Hilton seeks to positively impact the communities in which we work. This speaks to our commitment to spread the light and warmth of hospitality. Beyond that, I am encouraged to have a balanced work-life with the flexibility of working from home. My management team appreciates and rewards hard work. Hilton believes in taking care of their team members which guarantees that we will take care of our guests. The benefits of "being Hilton" are getting better and better. The long tenure room discounts gives lifetime discounts for team members with 10 or more years.

    Cons

    As a long time team member, I can say that working for Hilton now is the best it's ever been. I think a person's work experience depends a lot on the individual and then management. There will be difficult people and circumstances any where you go but I am grateful that with a dedication to doing my very best and maintaining a positive attitude will get past any challenging experience.

    Advice to Management

    Keep striving to retain dedicated team members, keep creating opportunities for growth and stay committed to the principles of our founder, Conrad Hilton. The Hilton Effect is real and vibrant!

    Hilton Response

    28 Mar, 2019 – Human Resources Manager

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Hilton works diligently to promote a positive work environment and a culture... More


  2. "Door man"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hilton part-time

    Pros

    Good benefits , cheap meals, good discounts

    Cons

    Poor pay , not attentive , bad mananegment

    Hilton Response

    19 Apr, 2019 – Human Resources Manager

    Thank you for taking time to give us a review. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's effort, performance and contributions... More

  3. "Accounting Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hilton full-time

    Pros

    Flexible hours
    Work life balance
    Employee benefits

    Cons

    Salary
    High turnover
    Lots of work during year end/ month end
    Lack of communications

    Hilton Response

    19 Apr, 2019 – Human Resources Manager

    Thank you for taking the time to give us a review and provide some feedback. Your comments have been shared with leadership. We appreciate you exemplifying our values and sharing our vision of... More


  4. "pastry chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in McBride, BC
    Former Employee - Cook in McBride, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hilton full-time (More than 8 years)

    Pros

    can be creative, flexible hours

    Cons

    horrible management, do not care about staff well being


  5. "No real benefits for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton full-time

    Pros

    Staff discount on Hilton properties
    Multicultural staff

    Cons

    Pays less that industry standard
    Does not promote employees based on talent
    Does not employ people based on skills but rather who they know!

    Advice to Management

    Company needs innovation, not more property openings (which face fierce competition from the company's own brands)

    Hilton Response

    28 Mar, 2019 – Human Resources Manager

    Thank you for taking time to give us a review and provide feedback regarding pay. Hilton takes pride in providing fair compensation and a culture of recognition that matches each Team Member's... More


  6. "Administrative Assistant"

    StarStarStarStarStar
    Current Employee - Administrative Assistant in Halifax, NS
    Current Employee - Administrative Assistant in Halifax, NS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    Being Hospitable , best service communication to the Customer / Guest of the hotel.

    Cons

    Nothing to mention for the Cons *

    Advice to Management

    Do communication or sometime training to your staff for a better service of the hotel.

    Hilton Response

    15 Mar, 2019 – Human Resources Manager

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your communication training idea with your manager. The... More


  7. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hilton full-time

    Pros

    it was iight for the moment

    Cons

    not much to say about it yo

    Advice to Management

    good

  8. "working"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at Hilton full-time

    Pros

    Benefits are good for stats and dining

    Cons

    No work life balance at Hilton

    Hilton Response

    25 Feb, 2019 – Human Resources Manager

    Thank you for taking the time to provide us this feedback as we respect and acknowledge that you have responsibilities outside of Hilton. We launched Thrive@Hilton to address the total well-being of... More


  9. "They let me go when the hotel was "guest ready" and used my skills to help them set up..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Technician in Ottawa, ON
    Former Employee - Maintenance Technician in Ottawa, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hilton full-time (Less than a year)

    Pros

    The money was good, we had a tab system for food you can buy in the staff room, I had some nice co-workers

    Cons

    Lazy co-workers, Useless management, Rude guests, Didn't pay me proper wage and claimed it was a "verbal contract" we had, Didn't credit the right person for the jobs done, Lazy supervisor for maintenance (he didn't even know what to do!), Gossip everywhere between co-workers, very "friend" based a lot of cleaners get family/friends to join the company so they don't need to look themselves, lazy!!!!!

    Advice to Management

    Next time you want to use someone make sure to tell them IN ADVANCE so that way they can know what you really mean.

    Hilton Response

    15 Mar, 2019 – Human Resources Manager

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities... More


  10. "Worst Place to Work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Hilton full-time

    Pros

    Long hours not enough pay, lacklustre training, constant sexism and racism

    Cons

    Horrible employees, horrible managers no diversity at all in the management

    Advice to Management

    N/A

    Hilton Response

    15 Mar, 2019 – Human Resources Manager

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities... More