Does Helpware pay their employees well?

According to anonymously submitted Glassdoor reviews, Helpware employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Helpware. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Helpware?

89% of Helpware employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Helpware 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Helpware?

Customer Service Representative (211) , Customer Service Representative (CSR) (186) , Customer Support Representative (88) , Team Leader (24) , Team Lead (19) , Customer Service Agent (14) , Sales Development Representative (SDR) (14) , Video Analyst (13) , Tier-2 Support Representative (11) , Customer Support (9) , Tier II (9) , Recruiter (8) , Customer Service Representative (CSR) II (7) , Bilingual Customer Service Representative (6) , Human Resources Administrator (6)

What are the pros of working at Helpware according to real employee reviews?

"Work from home, a lot of different campaigns, employees are actually heard and changes are made with our feedback." ((in 75 reviews)); "Hours are good and the people I work with are great." ((in 73 reviews)); "Company containing great teams full of professionals that know how to/ and will provide best of support services you can find online" ((in 43 reviews)); "care and the salaries are good for everyone who's starting a job" ((in 33 reviews)); "Great culture though and you are encouraged to listen to everyone around you." ((in 33 reviews))

What are the cons of working at Helpware according to real employee reviews?

"Lack of help, upper management could’ve been better when it came to certain things." ((in 6 reviews)); "Not the best about time off." ((in 4 reviews))

What are employees saying about Helpware redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Helpware redundancy and their outlook for job security at Helpware in 2026.

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Helpware

Helpware Reviews

Compare reviews

4.5

89% would recommend to a friend

(911 total reviews)

Robert Nash

94% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity and inclusion

4.5

Culture and values

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Helpware has an employee rating of 4.5 out of 5 stars, based on 911 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Helpware employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

911 reviews

5.0

Jun 10, 2020

With great company comes with great experience.

Customer support specialist

Recommend

CEO approval

Business outlook

Pros

Good service from the management. Can understand the needs of the employees. Very considerate towards humanity. Colleagues are like family. Supporting everyone for one's success. Great environment. It feels you're working at home as most of the people are like brothers and sisters.

Cons

None so far. Overall, It's good working here.

5.0

Jun 10, 2020

Great place to work!

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Excellent values and work ethic, great work environment and you always have management support!

Cons

I haven't found any until now.

5.0

May 27, 2020

Awesome company, new to the team

Sales account executive

Recommend

CEO approval

Business outlook

Pros

The company culture is incredible! Doesn't feel like I'm going to work every day because I enjoy it so much. Co-workers and managers always make you feel welcome, prepared for each day, and give you tools to excel in your job.

Cons

The only downside is that I work remotely and I wish I was able to see my co-workers everyday! However, they do a great job keeping up face-to-face interaction by zoom and google meets so I never feel out of touch. Being able to connect with my co-workers and managers daily around the world is pretty great!

Viewing 1 - 3 of 911 Reviews

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Jobs at Helpware

Customer Service Representative (Martinsville, VA)

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Customer Service Representative

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