Does Harrods pay their employees well?

According to anonymously submitted Glassdoor reviews, Harrods employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Harrods. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Harrods?

42% of Harrods employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Harrods 2.7 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Harrods?

Sales Associate (498) , Sales Assistant (80) , Retail Sales Associate (62) , Manager (36) , Brand Specialist (35) , Assistant Manager (31) , Brand Manager (29) , Customer Service Representative (24) , Sales (20) , Customer Service (18) , Warehouse Operative (18) , Buyers Clerk (17) , Sales Manager (17) , Customer Service Advisor (15) , Luxury Sales Associate (15)

What are the pros of working at Harrods according to real employee reviews?

"Benefits are great." ((in 130 reviews)); "Good pay including tips and service charge" ((in 121 reviews)); "People are great and fun" ((in 121 reviews)); "Great colleagues and discount and easy to get to in London as close to tube station." ((in 84 reviews)); "Commission and base salary good for retail job" ((in 57 reviews))

What are the cons of working at Harrods according to real employee reviews?

"The management is poor and confused and the posh customers behave like they own you." ((in 166 reviews)); "long hours and it can be quiet and therefore boring a lot of the time if the store is not busy" ((in 116 reviews)); "managers can be rude" ((in 96 reviews)); "There is no career progression" ((in 34 reviews)); "No work/life balance and no area for career advancement" ((in 33 reviews))

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Harrods

Harrods Reviews

3.3

42% would recommend to a friend

(2,098 total reviews)

Michael Ward

56% approve of CEO

35% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.5

Compensation and benefits

3.1

Culture and values

2.9

Career opportunities

2.7

Work/Life balance

2.6

Senior management

Harrods has an employee rating of 3.3 out of 5 stars, based on 2,098 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Harrods employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Jun 13, 2026

Valuable brand learning, but long hours and small teams

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Learning about brands and functions

Cons

Long hours and small teams in comparison

5.0

Jun 10, 2026

Great team but poor shift patterns

Sales assistant

Recommend

CEO approval

Business outlook

Pros

Good team and work environment

Cons

Bad shift patterns. One day late shift finishing at 21:30. Next shift tomorrow morning at 09:00.

3.0

Jun 9, 2026

Good discounts, but too many management layers

Delivery adviser

Recommend

CEO approval

Business outlook

Pros

good discounts on lots of products

Cons

too many layers of management

Viewing 1 - 3 of 2,098 Reviews

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Harrods

Harrods Reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Valuable brand learning, but long hours and small teams

Great team but poor shift patterns

Good discounts, but too many management layers

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