Working at Harrods | Glassdoor.ca

Harrods Overview

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London, England (UK)
1001 to 5000 employees
1834
Company - Private
Department, Clothing, & Shoe Stores
$500 million to $1 billion (USD) per year
Selfridges, Harvey Nichols, London Luxury
As the biggest store in the UK, Harrods offers a truly unique shopping experience and working environment.

Attracting over 15 million visitors each year, we are proud to be ranked in the top 3 tourist attractions in London, after Buckingham Palace and St ... Read more

Mission: To be the number one department store in the world for luxury branded merchandise, maintaining an unprecedented level of retail standards, expertise and profitability.
Through a combination of product, innovation and eccentricity, we aim to provide every customer with ... Read more

Harrods Reviews

3.8
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Harrods Managing Director Michael Ward
Michael Ward
163 Ratings
  • "Great experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Sales Associate in Knightsbridge, England (UK)
    Former Employee - Seasonal Sales Associate in Knightsbridge, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time (Less than a year)

    Pros

    Discount of up to 33% on sales and many brands you would never dream to receive such a discount on!

    Great staff food court with lots of options

    Lovely team members - really made to feel like I'm at home

    Cons

    The rota schedule for certain shift times can create an unsocial timetable for you at some points - however, it is still manageable

    Advice to Management

    The directors of certain departments should show some friendliness to staff on the shop floor for once - such as a simple smile or hello at least.

See All 415 Reviews

Harrods Photos

Harrods photo of: "We are delighted to be named as the top ranking retailer in Glassdoor’s list of the UK’s Best Places to Work 2017" - Managing Director, Michael Ward
Harrods photo of: Our HR Secondees on the first day in the programme
Harrods photo of: Having started as a small tea shop over 150 years ago, Harrods today stands as a six floor emporium selling the finest luxury goods in food, home, beauty and fashion.
Harrods photo of: HR Director Sarah Andrews speaking at the Your Voice Summit
Harrods photo of: Managing Director Michael Ward holding a Q&A with employees from across the business.
Harrods photo of: Our iconic Greenmen are always so welcoming!
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Harrods Interviews

Experience

Experience
64%
19%
17%

Getting an Interview

Getting an Interview
86%
4%
3%
3
2
2

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1.  

    Christmas Temporary Staff Interview

    Anonymous Employee in London, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Harrods (London, England (UK)).

    Interview

    Applied through indeed, got invited for a video interview, then an interview with an assistant manager. The day after my second interview I got called with an offer of employment and asked when I was available to work. I had to attend a two day compulsory induction.

    Interview Questions

    • Describe a time you provided exceptional customer service   Answer Question
    • Have you ever worked at Harrods before?   Answer Question
    • Why do you want to work for this department?   1 Answer
    • Describe a time you've had to deal with a difficult customer and how you resolved their problem   Answer Question
See All 193 Interviews

Harrods Awards & Accolades

  • Top Employers United Kingdom Certification, Top Employers Institute, 2015
  • Britains Top Employers, Top Employers Institute, 2014
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