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      Fullscript

      Engaged employer

      Fullscript Reviews

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      3.7

      66% would recommend to a friend

      (241 total reviews)

      Kyle Braatz

      77% approve of CEO

      70% positive business outlook

      Ratings by category

      3.8

      Diversity and inclusion

      3.7

      Culture and values

      3.6

      Work/Life balance

      3.5

      Senior management

      3.4

      Career opportunities

      3.3

      Compensation and benefits

      Fullscript has an employee rating of 3.7 out of 5 stars, based on 241 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Fullscript employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      241 reviews
      2.0
      Oct 19, 2021

      No room for growth, no competitive pay and inexperienced leadership

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Marketing team was very close, had a ton of social activities planned, and weekly chats. - RRSP benefit matching - Unlimited vacation - Flexible with working hours

      Cons

      Does not have competitive pay or career advancement. After working there for over a year, they promise you raises and promotions and tell you to do A, B, C to get them. Once you do, they tell you that they don’t have the budget for promotions or other people need it more than you. This has happened over 3 times during my time with Fullscript. Instead of promoting their existing employees, they opt in to hire new talent to fill the positions where employees could have grown to. Every year the marketing team comes out with a new org structure, and every year there is no advancement or room for movement for current employees. Fullscript makes very rushed hires instead of taking the time to hire competent marketers and the majority of the org structure is made up of managers and directors with very few specialists on the team. As a result only a couple of people on the team actually know how to do marketing (and do all the work) and the rest are managers who act as coordinators. Leadership on the marketing team is very inexperienced which has been shown by multiple re-structures on the team, no work-life balance, and a severe lack of recognition for any of the marketing team's accomplishments. Leadership does not communicate issues or feedback to the rest of the Fullscript organization. Leadership does not respond well to feedback, and multiple times after employees have given feedback they have been told they are being “too negative” and to just "be happy about it". Basically, they tell you to shut up and smile about everything. Lastly, Fullscript claims they are very diverse but a majority of their board and leadership are white males. There have been many leadership roles open in the past year or two and still, they are not diverse.

      1.0
      Apr 3, 2024

      Overworked, Underpaid

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You meet some cool people on your team.

      Cons

      Run by random metrics, nepotism, and favoritism. They are not interested in criticism when their employees can’t afford to eat. They will push you out if you’re not in the clique, regardless of your actual contribution to the job. Surpassing metrics may be rewarded with a $15 Starbucks card, but you have to crank out an obscene number of tickets in a competition with your team.

      2.0
      Dec 2, 2023

      Barbieland with fake culture

      Software engineer (intermediate ruby engineer)
      Recommend
      CEO approval
      Business outlook

      Pros

      The company looks great on the outside! Solid corporate culture, clear values. Every Friday is a corporate team-building event, which usually looks like a video broadcast of a party from the head office in Ottawa, where there is a Barbie-land atmosphere. The company supplies its remote employees with modern Macbooks and monitors. Very helpful IT support team, ready to solve any technical problem in minutes. Employees are given discounts on products distributed by the company. On Fridays everyone works until noon - it is official. At first glance, a dream company.

      Cons

      On the other hand, the internal process seems somewhat chaotic. The entire development process is broken down into projects, some of which can last for years, and by the time they are released, they manage to become outdated and need to be redesigned. The teamwork is badly organized. Code review looks like throwing a hot potato, which sometimes results in a week-long delay in deployment and when the code is deployed the changes can be unnecessary. There is a lot of fake joy about any slightest action of a newcomer (as parents are happy about the first step of a child), but there is a lack of transparency and no real feedback from the management about the work. The company tries to combat disorganization with virtual meetings, which take 30% of working time, sometimes completely out of the blue. External gloss hides the fact that the company does not particularly value its employees. It provides an average salary and average health insurance. The turnover is at a fairly high level. The company tries to improve the way it looks in the media by encouraging employees to write positive reviews on Glassdoor. However, this is no guarantee against sudden dismissal, like Sam Altman - with a sudden video call and ridiculous reason.

      avatar
      Fullscript Response
      2y
      Hello, Thank you for taking the time to share your thoughts about your experience at our company. We appreciate your feedback as it helps us understand the perspectives of our team members. We're pleased to hear that you found positive aspects in our company, such as our corporate culture, values, and IT support. We would like to provide some clarification on a few points: Live Productions: While we do host bi-monthly Townhall events, they are not corporate team-building events broadcasted from Ottawa every Friday. Instead, they involve live participation from various locations across North America, including Ottawa. We appreciate your feedback on this, and we will strive to ensure that our communication about these events is clear. Code Reviews: Our code review process is designed to ensure the quality of our work. Like many tech companies, we believe in collaboration and constructive feedback. We'll continue to assess and refine our processes to improve efficiency. Employee Celebrations: The acknowledgment of a newcomer's achievements, like submitting their first MR, is part of our effort to foster a supportive and positive culture. We understand that individual preferences may vary, and we'll take your feedback into consideration as we work to improve our overall team dynamics. Feedback and Check-Ins: We are committed to providing regular feedback through check-ins and 1:1s. Unfortunately, if your tenure with us was brief, you may not have had the opportunity to experience the full extent of our feedback processes. Turnover: We would like to clarify that our turnover in the engineering team is extremely low, especially in comparison to industry standard. We appreciate our team's dedication and strive to create an environment where everyone can thrive. Glassdoor Reviews: While we encourage employees who feel positive about their experience to share their thoughts on Glassdoor, we never pressure or incentivize reviews. We're proud of our internal culture, as reflected in consistently high internal culture scores. Finally, we'd like to express our regret if your experience did not meet your expectations. We are continually working to enhance our workplace environment and appreciate your insights as we move forward.
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      Glassdoor has 250 Fullscript reviews submitted anonymously by Fullscript employees. Read employee reviews and ratings on Glassdoor to decide if Fullscript is right for you.