Overworked, Underpaid - Customer Service Representative Fullscript Employee Review

1.0
Apr 3, 2024
Recommend
CEO approval
Business outlook

Pros

You meet some cool people on your team.

Cons

Run by random metrics, nepotism, and favoritism. They are not interested in criticism when their employees can’t afford to eat. They will push you out if you’re not in the clique, regardless of your actual contribution to the job. Surpassing metrics may be rewarded with a $15 Starbucks card, but you have to crank out an obscene number of tickets in a competition with your team.

Explore other reviews about Fullscript

5.0
May 12, 2025
Recommend
CEO approval
Business outlook

Pros

- Great leadership (everyone is approachable and friendly) and vision for the company - Engineering team has a strong focus on quality (tests and good infra) - Good work life balance

Cons

- Mostly growing pains as the company has scaled.

1.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

Mostly good people Fair compensation Unlimited PTO that’s usable Market ownership

Cons

Politically charged and rampant Cronyism Identity crisis simple e-commerce vs ai innovation.. simply stated they are chasing rainbows and ignoring the basics Nepotism is normalized. Opportunities are given to the same anointed groups . Completely a make believe culture that very few actually experience Openly pro Ottawa but also anti US in action … slash and cut former Emerson staff through RIFs while actively recruiting for positions as Canada only based Formally trustworthy but far from it now They have clearly over rotated on AI with no real wins. Bloated engineering (very) . It grows seemingly to justify management layers vs actual need . Equity is hard to get post initial package

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