Family Video Reviews

Updated Jan 13, 2021

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3.3
48%
Recommend to a Friend
57%
Approve of CEO
Family Video President Keith Hoogland  (no image)
Keith Hoogland
222 Ratings
Pros
Cons
  • "No breaks during shift, regardless of length of shift(in 134 reviews)

  • "Treated like children by upper management(in 70 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Fun place to work"

    5.0
    Former Employee - Customer Service Representative 

    I worked at Family Video part-time

    Pros

    Great movie perks, fun work environment

    Cons

    Low commission and late hours

  2. "pleasant experience, fun place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    Former Employee - Sales Associate 

    I worked at Family Video part-time

    Pros

    fun atmosphere decent co workers had a great boss she was very understanding and kind

    Cons

    not a huge fan of the way of organizing the videos but wasn't horrible

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  3. Helpful (2)

    "Fun environment but they expect too much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Family Video part-time

    Pros

    - fun co-workers - discounts on movies - understanding of needing time off - good school/ work balance

    Cons

    - Management was very poor for a long time - only offer part time unless they want to promote you to assistant manager - the pay is awful for what they expect of you - Not offered enough hours - faulty policies - on call shifts - not enough training - open on all holidays

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  4. Helpful (1)

    "Avoid at all costs"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Store Manager in Toronto, ON
    Doesn't Recommend
    Negative Outlook

    I worked at Family Video for less than a year

    Pros

    -Free prestreet rentals -Free regular rentals if you meet their sales targets (which are pretty easy)

    Cons

    -If you work at an American store, you will not get breaks at all. If you work at a Canadian store, you will only get breaks if you are a part-time staff member (and that's only because they were taken to the Labour Board). -If you are full-time, you will be expected to be on your feet for 8-12 hours and you will be chided if you do decide to sit down -The top-heavy management do not understand how the company appears to a part-time staff member -- and how it could look like they don't care about them -- when store hours get cut and people are forced to work on their own, but then all of the DMs and RMs get to go to Mexico for a "retreat" and at this same time, employee commission earnings get cut. "The DMs work really hard." Oh, and the part-time staff don't? -DMs and RMs say that they have an open-door policy and you can speak to them about anything, but this is untrue. They will make your work life intolerable and you will be left with no choice but to be treated badly or simply quit. -Mileage is only paid out at 22 cents/km. Most companies pay at least 38 cents/km. 22 cents/km doesn't even pay for gas, let alone wear-and-tear on your personal vehicle. -You are expected to use your own vehicle to take deposits to the bank during working hours, and you are not reimbursed for any mileage at all. -Store Managers have to work a minimum of 44 "open hours" per week, but RMs expect that you will work 50 hours per week. Time spent at the store before it opens or after it closes does not count toward the "open hours." -They expect that your spouse will help you to maintain the store for free (doing repairs, etc.). Actually paying someone to come and do something is a big no-no.

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  5. Helpful (2)

    "It was okay at times, but I wish I hadn't applied"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Family Video part-time for less than a year

    Pros

    If your sales are good, you get free rentals (as everyone else mentioned). I liked a couple of my coworkers, and if you ask for time off, you're likely to get it. Earning a bit of commission was nice, too.

    Cons

    They expect a LOT from you right from the beginning (even the application process is ridiculously long and tedious for what the job actually is). There is not enough training provided. They talk down to you if you ask for help doing something you've never been shown how to do. There is no consistency in the schedule, especially because of on-call shifts. I hated not knowing when I was going to be working. There are no breaks. The store is open every day of the year, so you have to work on Christmas Eve, Christmas, Boxing Day, New Year's Eve, New Years, Thanksgiving, etc. Customers can also be extremely frustrating, and they treat you like the slave that your managers expect you to be. Way too much emphasis is placed on up-selling and bothering customers about promotions until they get super frustrated with you, which made me feel like a horrible person. There just is not enough time to get everything done that they want you to do, and even if you're super busy, you get in trouble for not completing their tedious tasks. This one is location-dependent, of course, but the manager and the majority of the employees were intimidating and rude at times. The manager was constantly in a bad mood because of all the tasks upper management had her doing day in and day out without proper time allotted Once you get used to the job, most of this stuff isn't quite as bad, but it can still be pretty rough and discouraging.

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  6. "Be Careful"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Family Video full-time for more than 3 years

    Pros

    Some great things at family video include free rentals, friendly co workers, fun environment and competitive pay. When you work on a weekend or busy night, it can be very fun and satisfying. You can make commission on sales and add a dollar an hour onto your paycheck. The day goes by fast because there is so much to do. If you have a good manager and district manager, you will feel appreciated. Also, FV works around college schedules and is very flexible. Customers can be very nice and you will want to talk to them.

    Cons

    As every other review mentions, there are no breaks or sitting down, no matter how long the shift is. I have worked 11 hours and not been able to each lunch or dinner. You have to eat at the counter which can be embarrassing, and assist the customers at the same time. After 3+ years I am used to this, but it is still annoying. You have to take money to the bank every few hours, and you are not compensated. You use your own gas and have to make trips to the post office, grocery store, hardware store, etc, when the store needs something. Customers. According to FV, the customers are treated like Gods and we must worship them. This includes being yelled at, taking ridiculous late fees off, being sexually harassed, running around and picking out movies for them, and giving them free movies. If a customer complains about you to corporate, the manager will always take their side even if it is completely false. You will get written up if a customer complains about you, or even fired. Employees are overworked, especially managers. If someone calls in sick, it is the managers responsibility to cover, even if they have worked 50+ hours. Or, you, the part time employee, may be stranded covering the shift, with no one coming to relieve you. No matter how much work you do, you will never be acknowledged. There is always something else to do, or you did not do it right. Sign changing is done every week, no matter the weather. Inhumane at times, especially in the winter. Upper management can be cliquey, so be careful if they do not like you. They will make jokes, talk in corporate terms, and basically ignore you if you are working. I have had cold and impersonal district managers, who will make you feel unimportant.

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  7. "Great Atmosphere"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager 

    I worked at Family Video full-time

    Pros

    Such a fun, upbeat place to work. Being surrounded by movies and games is a guaranteed good time

    Cons

    Pay wasn’t great for the amount of responsibility put on you

  8. "Great place to work"

    5.0
    Former Employee - Customer Service Representative in Broadview Heights, OH

    I worked at Family Video part-time

    Pros

    Kind coworkers and fast- paced, but exciting work environment

    Cons

    It was hard to keep the store organized at all times

  9. "Going out of buisness"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Harrison Township, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Family Video part-time for more than 3 years

    Pros

    I loved everything about this job

    Cons

    Except that it is going out of buisness

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  10. "Great Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - District Manager 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Family Video full-time for more than 5 years

    Pros

    Empowerment of employees to make decisions to best assist specific stores

    Cons

    Compensation is lacking for the amount of work people are asked to do.

    Continue reading
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