Family Video Employee Reviews about "upper management"

Updated Jun 17, 2020

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2.5
27%
Recommend to a Friend
39%
Approve of CEO
Family Video President Keith Hoogland  (no image)
Keith Hoogland
207 Ratings
Pros
Cons
  • "You get no breaks, if you are working 8 hours alone good luck getting food(in 133 reviews)

  • "Treated like children by upper management(in 70 reviews)

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Reviews about "upper management"

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  1. "Be Careful"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Family Video full-time for more than 3 years

    Pros

    Some great things at family video include free rentals, friendly co workers, fun environment and competitive pay. When you work on a weekend or busy night, it can be very fun and satisfying. You can make commission on sales and add a dollar an hour onto your paycheck. The day goes by fast because there is so much to do. If you have a good manager and district manager, you will feel appreciated. Also, FV works around college schedules and is very flexible. Customers can be very nice and you will want to talk to them.

    Cons

    As every other review mentions, there are no breaks or sitting down, no matter how long the shift is. I have worked 11 hours and not been able to each lunch or dinner. You have to eat at the counter which can be embarrassing, and assist the customers at the same time. After 3+ years I am used to this, but it is still annoying. You have to take money to the bank every few hours, and you are not compensated. You use your own gas and have to make trips to the post office, grocery store, hardware store, etc, when the store needs something. Customers. According to FV, the customers are treated like Gods and we must worship them. This includes being yelled at, taking ridiculous late fees off, being sexually harassed, running around and picking out movies for them, and giving them free movies. If a customer complains about you to corporate, the manager will always take their side even if it is completely false. You will get written up if a customer complains about you, or even fired. Employees are overworked, especially managers. If someone calls in sick, it is the managers responsibility to cover, even if they have worked 50+ hours. Or, you, the part time employee, may be stranded covering the shift, with no one coming to relieve you. No matter how much work you do, you will never be acknowledged. There is always something else to do, or you did not do it right. Sign changing is done every week, no matter the weather. Inhumane at times, especially in the winter. Upper management can be cliquey, so be careful if they do not like you. They will make jokes, talk in corporate terms, and basically ignore you if you are working. I have had cold and impersonal district managers, who will make you feel unimportant.

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  2. Helpful (2)

    "It was okay at times, but I wish I hadn't applied"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Family Video part-time for less than a year

    Pros

    If your sales are good, you get free rentals (as everyone else mentioned). I liked a couple of my coworkers, and if you ask for time off, you're likely to get it. Earning a bit of commission was nice, too.

    Cons

    They expect a LOT from you right from the beginning (even the application process is ridiculously long and tedious for what the job actually is). There is not enough training provided. They talk down to you if you ask for help doing something you've never been shown how to do. There is no consistency in the schedule, especially because of on-call shifts. I hated not knowing when I was going to be working. There are no breaks. The store is open every day of the year, so you have to work on Christmas Eve, Christmas, Boxing Day, New Year's Eve, New Years, Thanksgiving, etc. Customers can also be extremely frustrating, and they treat you like the slave that your managers expect you to be. Way too much emphasis is placed on up-selling and bothering customers about promotions until they get super frustrated with you, which made me feel like a horrible person. There just is not enough time to get everything done that they want you to do, and even if you're super busy, you get in trouble for not completing their tedious tasks. This one is location-dependent, of course, but the manager and the majority of the employees were intimidating and rude at times. The manager was constantly in a bad mood because of all the tasks upper management had her doing day in and day out without proper time allotted Once you get used to the job, most of this stuff isn't quite as bad, but it can still be pretty rough and discouraging.

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  3. Helpful (1)

    "It'd be a decent gig if not for upper management"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate in Shelbyville, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Family Video part-time for more than 5 years

    Pros

    Free and discounted movies and video games Relaxed atmosphere during shifts Certain sales items pay commission

    Cons

    Upper management doesn't care about their employees, only profits. Upper management doesn't care about their customers, just making as much money from them as they can. Managers have been putting unrealistic pressure on store managers and employees to sell CBD, telehealth programs, candy, etc., and refusing to accept that these goals are unreasonable. Commission on CBD and telehealth is so pitiful it's insulting, and has been decreasing on the pre-existing sales items over time. No breaks during shift, regardless of length of shift. Pretty sure this is illegal?

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  4. "A good second job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Former Employee - Sales Associate 
    Recommends

    I worked at Family Video part-time for more than a year

    Pros

    -Little micromanaging -Get to pick/watch movies at work -Helping customers find new films/video games is very satisfying -Easy to pick up shifts

    Cons

    -low income -low hours -hard to move up -outdated technology such as the cash register -upper management is hard to deal with

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  5. "Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager 
    Doesn't Recommend
    Negative Outlook

    I worked at Family Video full-time for less than a year

    Pros

    Customer, early views on new releases

    Cons

    Constant pushing Standing all day Upper management

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  6. "Easy"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Manager in Rantoul, IL
    Doesn't Recommend
    Negative Outlook

    I worked at Family Video full-time for more than a year

    Pros

    Fun atmosphere, smart co-workers due to tests required at application

    Cons

    Treated like children by upper management

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  7. Helpful (1)

    "Stay Part Time, Resist Promotions"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Family Video full-time for more than 5 years

    Pros

    -I loved the freedom of being a manager. I literally did whatever I wanted with my store (moving sections, pricing older movies, having sales, in store discounts like trivia contests) and the only time I had pushback was when a customer sent a complaint to my superiors. -Full Time managers are able to get a hefty bonus based on sales, but the parameters are so high in a low volume store it was incredibly difficult to receive. -Half priced and /or free rentals -Regular customers were fantastic, and they were wonderful to me and my staff. That is what I miss the most. - I really did love the job, it was simply not financially worth it in the long run

    Cons

    Money. They do not pay adequately for the amount of work you do. Refuse to pay overtime, you are on your own 100% as management. I loved it as a part time job, but moving up in the company is not worth it. Too much stress (all maintenance inside and out, ordering parts and replacements, interviewing and training 100% of your staff and even another store's hire, scheduling, 3 types of sales calls, all the accounting & payroll, sales coaching, covering all call offs and holidays for when staff cannot work, maintaining next to impossible labor standards and selling CBD to company quotas) and no home/work balance. If you are single with no children then it could work out, but there is no going a day without phone calls or questions from both upper management or your employees. Upper management is spread as thinly as you are, so getting answers can be difficult. I had several different district and regional managers in only the course of a year, and they varied on levels of involvement. Some would help you as much as they could, and others would shrug over the phone and tell you to just figure it out. They posted a group chat for managers so that they could reach out to one another, but it was such a waste I barely used it. I loved the day to day of the customers and the empowerment of the company, but it is a double edged sword - that empowerment expectation also leads to the feeling that no one cares what you do. There is virtually no follow up. You are entirely on your own, for good or bad. That was the straw that broke the camel's back for me. Also no breaks.

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  8. Helpful (1)

    "The Worst Place to Work (I CANNOT STRESS THIS ENOUGH)!!!!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager 
    Doesn't Recommend
    Negative Outlook

    I have been working at Family Video full-time for more than 3 years

    Pros

    There really are no pros.

    Cons

    pay, workload, upper-management, schedule, EVERYTHING

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  9. Helpful (3)

    "Assistant Manager"

    1.0
     

    I worked at Family Video

    Pros

    A good place for gaining experience, free movies, generally flexible hours. Makes a good starter job or a second job.

    Cons

    Low pay, either you won’t work enough or you’ll work too much, BREAKS? they don’t exist here, they don’t like to pay enough people for anything so you’ll be understaffed, your upper management is understaffed, and good luck getting a hold of any of them for help. They make so many shady decisions. Then they’ll try to cover it up. This isn’t just a regional thing either. Company wide they have some major issues going on that no one knows about.

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  10. Helpful (1)

    "From video store to supplement store"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Negative Outlook

    I have been working at Family Video full-time for more than a year

    Pros

    Peaceful work environment by yourself

    Cons

    Pushed relentlessly to sell CBD and vitamins. Threatened with termination if sales aren’t high enough. Can never call off even in an emergency because they don’t let more than one person work at a time. No help from upper management when they are asked

Found 80 reviews