Family Video Shift Leader Reviews

Updated Dec 24, 2019

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2.9
3%
Recommend to a Friend
67%
Approve of CEO
Family Video President Keith Hoogland  (no image)
Keith Hoogland
6 Ratings
  1. Helpful (1)

    "Declining company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Family Video part-time for more than 5 years

    Pros

    Most coworkers were great Used to be a great and fun place to work

    Cons

    Almost always work alone computer system very outdated and difficult to learn almost no training now random CBD addition low hours ridiculous labor system that leads to peoples schedules being changed

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  2. "Forced"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Warren, MI
    Negative Outlook

    I worked at Family Video part-time for more than a year

    Pros

    Easy job if you like movies its quite fun

    Cons

    No benefits horrible pay understaffed

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  3. "Shift Lead For Two Years"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Owasso, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Family Video full-time for more than a year

    Pros

    Discount on Movies and Games Discount at Marcos Pizza Weekdays are easy going

    Cons

    The dress code is way to strict for a movie store The hours Corporate is always in your way

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  4. "Customer Service Representative"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Eau Claire, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video part-time for more than 3 years

    Pros

    flexible hours, free or discounted rentals, fast-paced environment, advancement opportunities, comprehensive start-up training and on-going training, grassroots events like raising money for lymphoma research, family-like co-workers, and sales experience

    Cons

    working weekends/holidays/nights, asking customers to pay late fees

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  5. Helpful (1)

    "Don't Do It"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Family Video part-time for more than a year

    Pros

    Skills in decision making Enjoyed most of my coworkers

    Cons

    I'm a college student that started this job as a way to make money on the side. They do not train their new employees in a timely manner. They hired a new person the day before I put in my two weeks. On my last day she STILL had not been on register. You do not get any breaks no matter how long the shift is. I've worked 7-8 hour shifts with no breaks whatsoever. I've had to ask my husband to bring me food because I couldn't take a break to get something to eat. I've also had to stay 4-5 hours past my scheduled shift because someone called in and nobody else could relieve me. Customers always try to fight with you and weasel their way out of late fees, and most of the time it's their fault they have them. Since you're by yourself, you have to deal with customers threatening you. There are also no security cameras in place, and usually they leave young women alone at night to close. I've also been subject to explicit sexual language toward me by some customers. After I put in my two weeks notice, I was still scheduled to work after my agreed upon last day. Upper management only care about themselves and their paychecks. Old, out of date systems. While I was working there our disc cleaner quit working twice, and nobody attempted to repair it for several months. That also lead to angry customers because their movies were skipping.

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  6. "Good part-time job for college students!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader 
    Recommends
    Positive Outlook

    I worked at Family Video part-time for more than a year

    Pros

    I worked at Family Video for 2 years while I was attending college. The managers, store and district, were wonderful people and extremely understanding that school comes first. They always accommodated my school schedule. They reward hard work. If you do good work and constantly improve your sales they will make you a shift leader and give you a raise. They will do fun events for the community throughout the year and also participate in a "round it up for lymphoma" fundraiser every year, where 100% of the money earned goes to the cause. Overall, wonderful people to work for.

    Cons

    They do have on call shifts where you may or may not be needed that day. When you are first starting off, you will usually have fewer hours; however, the harder you work and the better your sales get, the more hours they will give you. Only other con is that the turnover rate is relatively high so you never get to be fully comfortable with a team and you are constantly training new team members.

  7. Helpful (1)

    "Shift leader"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Stillwater, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video part-time for more than 3 years

    Pros

    Free movie rentals before they come out! Flexible hours, really accommodating to college students. Most employees are outgoing and fun to be around.

    Cons

    Management gets screwed over wth the salary. They expect 60-90 hour work weeks from them. Raises never happen as early as they promise, you wait months after they initially promised.

  8. Helpful (2)

    "Good but stressful environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Shift Leader in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Family Video

    Pros

    The people you work with are by far the number one reason most employees stay. Through the company's strict hiring practices, full and part timers are young, motivated, and independent personalities. You grow a bond and they make the work days more fun. No uniform and younger people can develop their business casual dress. Many of the work responsibilities are good resume boosters. And you can find yourself promoted quickly but whether it's worth it is debatable.

    Cons

    Those coworkers you bond with, they'll typically be gone within 6 months. The employee turnover is HUGE. And for good reason, The work is extremely stressful and company policy is to get twice the work done with half the payroll. Top-down policy is of course to only work the hours you're clocked in for, but you will find employees clock out and continue working to complete the tasks that were given to them. They don't want you staying longer than your shift, but they make it almost impossible to finish the work necessary in that shift. And if you don't finish your work, you will be met with and eventually fired. It is a grinder of a workplace

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  9. "Family Vid"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Shift Leader in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Family Video part-time for more than a year

    Pros

    Fun work environment., flexible schedule, preview movies.

    Cons

    No breaks, supervisors are not the friendliest, very low pay.

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  10. Helpful (6)

    "In the end there are far better options out there."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Shift Leader in Roseville, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Family Video for more than a year

    Pros

    Free rentals of movies before they go out on the shelf, half off your rentals all the time, free rentals for a week if you're in the top 25% in sales across the company, commission checks once a month, shifts are usually short, hours are somewhat flexible, if you've never worked in sales before you'll definitely learn a lot here, management is pretty easy to get along with, you'll probably like most of the people you work with as they pretty much just look for up beat people, you'll usually have a good time at work as well, fairly straight forward and simple job, getting to watch some great movies while working, you'll meet some great customers and have some good conversations.

    Cons

    Management can and will withhold free rentals, pre-streets, and even renting all together if you haven't signed off on something or haven't done scenarios. Because of the free rental incentive they push sales A LOT (even more than good customer service). You'll at times have store evaluations left by your DM that read "You're doing great in sales top store in the district!" then on the next page "Sales are down 15% from last year we need to work on that." Everyone mentions commission checks (the highest one i've ever seen was 170, average amount is probably around 80 and even then that's taxed, so you're still making less than if you were working else where). You'll be asked to work hour and a half to three hour shifts at times. You'll also work 8+ hour shifts without breaks. Expect to be told three different ways that something "should" be done. Some shifts you'll end up working completely alone depending on your store. You'll often have to close alone and run charlies after midnight to poorly lit locations. They expect WAY more than they should especially for what they pay. Being tasked with janitorial work like cleaning light fixtures and sweeping the parking lot (EVERY NIGHT), everyone loves to pass the buck to the next shift. I worked another counter job for 10 years and was never swore at once. In the one year here i've had the F word thrown at me 5 times and a plethora of other colorful words used. I've even been swore at by customers only to see them end up with gift cards (yay treat people like garbage then get free stuff for it). Other issues with the job are it's training system, once you're a shift lead your job then becomes doing your own and another persons while also training them, all while still making 8.35 an hr. Raises are a rarity, i received one at my 30 day evaluation (that happened after i was there for 3 months) of 10 cents and a year later i had yet to see another. At one point i was asked to be assistant manager, but i turned it down as the offered pay was an astounding 9$/hr, and in the end I did more work than the assistant manager they hired. Shift leads are basically poorly payed assistant managers, and that's exactly why they do it, so they can cut costs by not having to have an assistant/manager on duty at all times. They increased prices at our store twice claiming "Increasing wages" and yet mine never increased. The payroll projector is a pain in the butt, you'll have to completely cut peoples shifts and work very busy times with a minimal amount of workers present. Having multiple shifts be on calls as though you're some sort of surgeon, who happens to be payed minimum wage. Working 40 hour weeks for months just to have them cut down to 10 hr weeks because they have to keep you under a certain average.

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Found 21 reviews