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      ecobee

      Part of Generac Power Systems

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      ecobee reviews

      Training and management support needs work. - Technical Support Representative ecobee Employee Review

      3.0
      Sep 10, 2019
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Company culture, snacks, beautiful views of the lake, amazing HR department.

      Cons

      - inconsistency with what was presented during the interview, and what actually ended up happening (we were told in our interview that our schedules would be on a monthly rotation, but then 2 weeks into our training, we were told that it has now switched to bi-weekly. we were also told we wouldn't work 2 days of a weekend in a row, but we would get one weekend day, and one weekday off in a row IF we had to work a weekend) - training (was denied more shadowing time, training seemed very rushed) - ecobee doesn't seem to support a healthy worklife balance (forcing your reps to stay on the phones 1 minute before their end time, knowing that their next call could be a 2 hour install. Maybe you can allow them your staff to get off the phones if their last call is close to their shift end time, and have them do emails/etc instead.)

      avatar
      ecobee Response
      6y
      We’re happy to hear that overall, you enjoyed your experience at ecobee, but we’re sorry that your expectations entering the role weren’t realized. The monthly coffee chats were introduced as an opportunity for employees to provide direct feedback to the department managers. We’re pleased you attended the chat and provided your insights to the director of the department. We really value your feedback as we are always looking to improve our employee experience, including making sure that our new hires are equipped with the necessary tools and knowledge to be successful in their roles.

      Explore other reviews about ecobee

      5.0
      Oct 4, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-headquartered in Toronto and Leeds - very cosmopolitan with a high emphasis on DEI.

      Cons

      Tech company means people love ALLLLL the software. Information and resources are scattered across numerous platforms, which can be pretty frustrating.

      1
      avatar
      ecobee Response
      2y
      Hello, thank you for providing this feedback. We are so glad you liked the Toronto HQ & Leeds HQ (we agree, they're pretty great!) and felt the emphasis we put on DEI (this really matters to us). We appreciate your feedback regarding resource management and it is something we will think about going forward. Thanks again for your review and helping to make ecobee great!
      5.0
      Mar 18, 2019
      National account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

      Cons

      Too many great ideas and not enough resources to bring them all to life!

      1
      avatar
      ecobee Response
      7y
      Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.
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