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      ecobee

      Part of Generac Power Systems

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      Support - Technical Support Specialist ecobee Employee Review

      3.0
      Oct 1, 2025
      Technical support specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Fast pace, simple design easy troubleshooting.

      Cons

      Unfortunately customer base are those whom lack technical aptitude, really slows down turnovers or positive ticket closing. I was asked to do tier 2 and 1 support with minimal exposure. Also NA wide familiarity with hvac systems and refrigeration.

      Explore other reviews about ecobee

      5.0
      Oct 4, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Co-headquartered in Toronto and Leeds - very cosmopolitan with a high emphasis on DEI.

      Cons

      Tech company means people love ALLLLL the software. Information and resources are scattered across numerous platforms, which can be pretty frustrating.

      1
      avatar
      ecobee Response
      2y
      Hello, thank you for providing this feedback. We are so glad you liked the Toronto HQ & Leeds HQ (we agree, they're pretty great!) and felt the emphasis we put on DEI (this really matters to us). We appreciate your feedback regarding resource management and it is something we will think about going forward. Thanks again for your review and helping to make ecobee great!
      5.0
      Mar 18, 2019
      National account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

      Cons

      Too many great ideas and not enough resources to bring them all to life!

      1
      avatar
      ecobee Response
      7y
      Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.
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