UNEXPECTED TERMINATION - Senior Software Engineer Zendesk Employee Review

2.0
Aug 23, 2025
Recommend
CEO approval
Business outlook

Pros

Competitive compensation and benefits aligned with market standards Good work-life balance Additional perks such as on-call support allowance

Cons

Compensation can be misleading — initially attractive, but not sustainable if the company finds a cheaper replacement Lack of transparency from management; responses are often diplomatic rather than direct Senior management appears profit-driven at the expense of employee welfare — on-call benefits were removed while work expectations increased Despite consistently strong performance over more than two years, I was pressured to resign without a clear explanation My reporting manager began to harass me, calling at odd hours and scolding without cause for over three months The manager withheld my on-call benefits while I continued performing those duties; when I raised the issue, the explanation was vague and evasive Unfortunately, this treatment seems to be ongoing for others teams as well in the company

Explore other reviews about Zendesk

5.0
May 4, 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good work life balance, excellent team mates, Everyone is focused on extremely bright solutions-oriented collaboration.

Cons

Many systems to learn, but this is true for any large company.

2.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

The people you work directly with are nice and the unlimited PTO was nice, and everyone was very chill about you taking time off when you needed.

Cons

It used to be a pretty good place to work but then after Zendesk got acquired everything slowly got worse and worse culture-wise. There were also multiple layoffs and re-orgs that caused a lot of confusion and cognitive debt, all the while management was still expecting more productivity somehow???? With layoffs practically every year and veiled threats about having to use AI more (more how?! There was no direction), working there kind of felt like working with a gun to my head.

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